Ray Catena Audi of Freehold - Service Center

It was a pleasure dealing with Pete. He was professional and efficient. All of the scheduled work was completed in less time than was scheduled. We accidently put our insurance and regis He was professional and efficient. All of the scheduled work was completed in less time than was scheduled. We accidently put our insurance and registration folder in the loaner glove compartment. When we realized this a day later, we called Audi and talked to Gina. In less than 5 minutes Gina called us back and told us they had found it. What a relief! Thanks to the staff at Ray Catena Audi Freehold. More

My five-star rating reflects the integrity of this dealership. My $93.00 charge for reattaching my rearview mirror was cancelled after the dealership learned the following facts. Over the past five ye dealership. My $93.00 charge for reattaching my rearview mirror was cancelled after the dealership learned the following facts. Over the past five years, my rearview mirror detached from its base three times. The first two times, the service department graciously reattached the mirror in a few short minutes with no charge. Today I was charged $93.00.. I can afford the $93.00 charges. That was not the issue. The issue was my disappointment with being charged in the first place when I was not charged for the previous two times for the same mirror reattachment. Ray Catena believes that the customer always comes first. The Service Manager recognized that I have been a long-term customer and, without hesitation, cancelled the $93.00 charge. That’s integrity and great customer appreciation. More

It's always a pleasure working with Mike. His professionalism, timeliness & excellence is truly appreciated throughout all the years since I've owned my Audi's. His professionalism, timeliness & excellence is truly appreciated throughout all the years since I've owned my Audi's. More

It has been great working with Mike. He reviewed all of my coverages of my certified pre owned Q5. Also we discussed several options for new tires based on my driving habits, and was ha He reviewed all of my coverages of my certified pre owned Q5. Also we discussed several options for new tires based on my driving habits, and was happy to let me compare prices. More

The service department did an excellent job! They communicated with me regularly. I am very pleased with this experience and the professionalism of the employess. They communicated with me regularly. I am very pleased with this experience and the professionalism of the employess. More

I have to say that I was blown away by the service here. I brought the car in for a 20k mile service and a recall issue, it was done to my utmost satisfaction. I asked about helping me pair a remote for my I brought the car in for a 20k mile service and a recall issue, it was done to my utmost satisfaction. I asked about helping me pair a remote for my car and the gate for my front entrance in a gated community and this dealership sent a techician to my home to help! Now that is service above and beyond! More

Worst service experience. I gave my Q5 for regular service and they didn't inform me about the broken CV boot of my front axle shafts. Now I have to shell out 3700$ from my po I gave my Q5 for regular service and they didn't inform me about the broken CV boot of my front axle shafts. Now I have to shell out 3700$ from my pocket for replacing the entire Axle shafts!! When someone checks the brake condition for a regular service, they wouldn't have noticed the entire wheel cover greased by the CV boot? How come anyone would have missed this? So they didn't check the brake pads too? The worst service experience someone could have received from Audi. I wouldn't recommend this service center. If there is a way to provide 0 stars, I would do that. 5/25/2022: I was able to reach someone from the service centre and after hours of explaining they said someone would reach me, but no one contacted me. More

As always, Chris, Dan, John, Jonathan, Max and Rene reinforced once again, I have made a great choice in choosing this dealership for all my needs with my two Audis, making me feel as welcomed as a fam reinforced once again, I have made a great choice in choosing this dealership for all my needs with my two Audis, making me feel as welcomed as a family member every time I visit or bring my vehicles for service. These gentlemen know and fully understand the concept of "service" and how important their role is within the organization and their dedication is exemplary to date. Kudos to all of you! as Ray Catena is the better for having you under their employ and Kudos to Mr. Catena for his fine choice of employees! *Welcome Dan! Thank you for your time. You are truly a fine fit to your position and I am glad to have made your acquaintance. You bring a wealth of great standards, concepts and precepts of service other organizations I dealt with before making my crossover to Audi still do not understand and are completly clueless of. (Thank you Chris!) Ray More

Emailed Rob D’Andrea at Ray Catena Audi in Freehold regarding my car , he was at a seminar but emailed me right back and told me he would call the next day to help me. He was true to his word and calle regarding my car , he was at a seminar but emailed me right back and told me he would call the next day to help me. He was true to his word and called so we could discuss what service I needed and helped to schedule it and get me a loaner for when I came in. Rob is a manager who goes above and beyond. I highly recommend Rob and his team . They are all very personable and from the gentleman taking your car in to be worked on by the mechanics to the service agent John who worked with my husband and I on the additional repairs needed. My car and I received excellent service and I will be back for all future repairs needed on my Allroad. Thanks Rob and John my Allroad is running great. More

This is the second time I’ve tried to make an emergency appointment with this dealership. The first time was for a power steering issue and the most recent, for a convertible top malfunction. I was told th appointment with this dealership. The first time was for a power steering issue and the most recent, for a convertible top malfunction. I was told that the earliest appointment was over a week away and, according to the service manager, the best they could do was take my name and phone number and call me back if there was a cancellation. I told him I couldn’t wait that long and needed my vehicle fixed as soon as possible. There was no offer of an emergency repair or a loaner vehicle. I originally purchased the vehicle from Ray Catena Toms River when the brand actually backed up it’s customer service claims. I’m very disappointed and needless to say I had the vehicle towed to another dealership, Audi of Eatontown, who went out of their way to get my vehicle in for the needed repair. More