Ray Catena Jaguar of Edison

While I would still not recommend this dealership, the service has improved somewhat, and Mr. Morangelli was very helpful and courteous. The new facility on South Main Street just outside Metuchen is als service has improved somewhat, and Mr. Morangelli was very helpful and courteous. The new facility on South Main Street just outside Metuchen is also very nice. <br><br>Still, I had to literally insist that the significant problem (car was and is under warranty) with my Jaguar actually be resolved, because at first he insisted that the service tech could not "duplicate the problem" and would just have given the car back to me without fixing it. During this visit I also had to demand that a problem I reported previously (the demister vents popping up like a cheap Yugo) be fixed, and again, my car was returned to me dirty inside (despite Catena's standing promises to clean vehicles brought in for service), with rap music blaring on my radio and the mirrors bent back. Above all, the “Jersey-girl” attitudes of the big-haired, long-taloned, white-trash women at the front desk is a disgrace to a high-end car dealership…these women are too busy doing their nails and talking filthy to be courteous or attentive to customers. And they sounds as though they never graduated 6th grade (unlike Jethro Bodine). <br><br>So, Catena is better than it used to be, but has a loooooooooooooooooong way to go. And I won’t be getting my next car there. <br> More

The service has declined tremendously. You are treated as a number. The integrity of the car is not there. My car has been brought in numerous times for the same problem which never seems to be able to get a number. The integrity of the car is not there. My car has been brought in numerous times for the same problem which never seems to be able to get fixed. The employees do not follow the rule the customer is always right. They think they are superior. However, Ray Catena is NOT the only luxury car dealer. My lease is up within a couple months. Next time I will research dealers. Not only the Jaguar part of Ray Catena but Mercedes and Infinity also have bad service. A friend's Mercedes broke down and Ray Catena refused to pick it up because it was in Long Island. If your thinking Jag, think Morristown, if Mercedes think Millenium in Bridgewater. Good luck to any future Ray Catena customer, you will need it. More