Ray Catena Land Rover

Fast easy enjoyable Purchasing a car at Ray Cstena is Avery nice experience. This is the second car we bought since August. Working with Paul Ebner was a pleasure! Purchasing a car at Ray Cstena is Avery nice experience. This is the second car we bought since August. Working with Paul Ebner was a pleasure! More

Extremely horrendous service!!!! I drove down from another state to get an f type because someone had recommended me to go here and said that the dealership experience was excellent s I drove down from another state to get an f type because someone had recommended me to go here and said that the dealership experience was excellent so I was expecting a lot when I entered the dealership. But when I entered I was terribly by the salesperson he barely talked or tried to make a conversation with me. I was really excited to get the car but after the service I received I would never put foot in that dealership again. I hardly recommend people to not go to this dealership although there's great review the experience I had was absolutely terrible. After the whole experience I was more upset about the dealership experience rather than not getting the deal I wanted! More

Experience with James Mull & the Dealership James Mull is very professional and have given us an excellent buying experience with the Range Rover Evoque we purchased. James is very detailed an James Mull is very professional and have given us an excellent buying experience with the Range Rover Evoque we purchased. James is very detailed and patient in answering every query we had and will highly recommend to my friends that are interested in the brand. More

Outstanding sales service provided by Frank Nodarse Great salesman , very professional , knowledgeable, efficient Got me approved and in a vehicle with all the options I wanted in one day. Delivered t Great salesman , very professional , knowledgeable, efficient Got me approved and in a vehicle with all the options I wanted in one day. Delivered the car to my front door and spent the time to go over all the options and features of vehicle to ensure I was knowledgeable about capabilities of vehicle. Have over 30 years of experience in purchasing/ leasing vehicles for personal and business use and this was by far the best service provided by a salesman . More

Great service from Paul Ebner I was recently referred to Land Rover Ray Catena by a friend of mine. Paul Ebner was the salesman I had the pleasure of dealing with. He was very know I was recently referred to Land Rover Ray Catena by a friend of mine. Paul Ebner was the salesman I had the pleasure of dealing with. He was very knowledgable on all of the questions that I had involving the vehicle, including the essential safety features which were of paramount importance to me. If you are in the market for a new vehicle, I highly recommend going to see Paul E at Ray Catena. More

The Way You Want to Buy/Lease Knew what I wanted walking into the dealership, but had been put off for almost a year at the process of shopping for cars. All of the sterotypes of Knew what I wanted walking into the dealership, but had been put off for almost a year at the process of shopping for cars. All of the sterotypes of car salesmen and how to buy a car is exactly how most dealerships are. All of that xx that typically goes into a car buying experience, the going back and forth on numbers...the sales rep getting up to go into the back room to talk with the sales manager, coming back with pieces of paper, winding their way to numbers you dont like...all of that did not exist with Paul. He was extremely straightforward, approachable, knew his stuff and most of all very little pressure from start to finish. I knew very early on that if I pulled the trigger on a deal it'd be with him and he made the entire experience comfortable and not what you typically think of when purchasing a car. More

Land Rover LR4 I wish I could detail better but James was the absolute best not only as a sales expert but as a person, don't want to ever do business with anyone el I wish I could detail better but James was the absolute best not only as a sales expert but as a person, don't want to ever do business with anyone else! More

Super service Fantastic salesman ... Totally professional .... Delivered me a car ... Christmas Eve ... Took 3 hours to get to me in the rain... And was in a good m Fantastic salesman ... Totally professional .... Delivered me a car ... Christmas Eve ... Took 3 hours to get to me in the rain... And was in a good mood!!! And spent over an hour with me ... He must have got home after midnight More

Best experience by far. Alan definitely made this the best car buying experience ever. He was extremely helpful, honest and patient. He explained every detail and never mad Alan definitely made this the best car buying experience ever. He was extremely helpful, honest and patient. He explained every detail and never made you feel pressured. He is the best salesperson and I would recommend him highly. I will never purchase a car from someone else. Thanks Alan!!!!! More

Shady Business This review is to state exactly why Ray Catena gets mixed reviews on service - particularly by the management. I originally called after the Thanks This review is to state exactly why Ray Catena gets mixed reviews on service - particularly by the management. I originally called after the Thanksgiving holiday and I was in luck that this dealership had the exact truck that I was looking to buy. The salesman was helpful regarding the paperwork and ensuring the car would be ours if we left the deposit on it (over the phone) - now here is where the shadiness begins. We were suppose to pick up the truck on the following Saturday - 10 minutes before I was scheduled to arrive (and after a 45 minute drive), the salesman calls and says that the engine is making some sort of clicking noise and that they would not be able to release the car. What ??? Shouldn't this have been checked out much sooner than right before our arrival ? The salesman gave me the runaround stating that they want the car to be perfect before we drive it off the lot for safety reasons - ok, but this is a BRAND NEW truck that should not have any issues to begins with !!!! So after I had to call every single day to know the status, they finally gave the OK that the car was in good condition and there was supposedly nothing wrong with it. We made an appointment that Friday to pick up the car - and this is where everything just got worse. Let's forget about the fact that I was there for literally 4 HOURS for the finance paperwork (one full hour for insurance that should have been taken care of before we arrived), the original documentation was not provided to me - in fact, they flat out refused to even SHOW me the window sticker of the car, only the copy. Now, this is not my first car purchase by any means, and considering this is a very expensive vehicle, I found it rather odd that they did not want to show this important piece of paper to me. Was I overcharged ? Was this even the vehicle that I was supposed to get ? Does it include all of the extras that were supposed to be in the truck ? I don't know because the manager basically said that he will not give it me no matter what. Are you kidding me ?? That piece of paper is the only thing proving on what the car actually has and I must be crazy to want to know what I am getting ? Real classy boys - maybe the management should go to a customer service course because it is clearly lacking here. I left with the truck at the end of this whole ordeal, mainly because I was just too exhausted. I called the following Monday voicing my concern and still NO ONE has gotten back to me. I did my research, and what they are doing is clearly illegal. The sticker was not even on the car when I saw it for the first time. I gave them a chance to right their wrong and the fact that I haven't received a call back says that either they are thinking of something else they can accuse me of or they will come back with another excuse. Either way, I would NOT recommend this dealership to anyone that wants good service and original documentation - because they will just refuse to provide it. I still don't know if I overpaid for this car because I did not even receive a copy of the window sticker. -Ahmet Emrah Ozturk More