I brought in my 4 wk old Land Rover, the plate covering the tow hook on the back bumper fell off...and they charged me to replace it; because and I quote; "you don't have the part that fell off so how do we know you didn't cause it to fall off and we have nothing to send back to Land Rover" ?
I explained my position that this should be covered by warranty, since there was clearly no damage to the bumper so it must have either been installed incorrectly at the factory or loosened in transit.
They stood firm, so I paid and left.
I received a call a couple hours later and they credited my account.
There is justice in the world, even if it took a little while.