Ray Catena Lexus of Freehold

Proferssional, Courteous and Knowledgable A casual visit to this dealership last year, did in fact leave such an impression that I had to again seek out Bernard Tremblay, the very same sales r A casual visit to this dealership last year, did in fact leave such an impression that I had to again seek out Bernard Tremblay, the very same sales rep I had spoken to then. He displayed the same courteous professionalism moving through the sales process knowledgeably and almost effortlessly. Alan Friedman closed the deal a few days later. I rate this among my better new car negotiation experiences. More

The Only Way To Buy A Car Is WIth Ray Catena Of Lexus & Neil I had a great experience at this Ray Catena Lexus of Freehold. Neil, my sale representative made the process rather pleasant instead of painful like I had a great experience at this Ray Catena Lexus of Freehold. Neil, my sale representative made the process rather pleasant instead of painful like most of my other car dealership experiences. He didnt talk to me like a typical sales person and was very friendly and refreshingly straight up. He never put any pressure on me and made me feel very comfortable. When I thought I got the best deal ever and I was content he made the deal even sweeter. Thank you Lexus of Freehold and Neil for making an experience I dread into a wonderful one. And I love my new ES350! I've joined the Lexus family and will never look back! More

Outstanding experience We had an outstanding experience buying a car. Bernard listened to what we were looking for and focused in on exactly that. Hand s down our car buying We had an outstanding experience buying a car. Bernard listened to what we were looking for and focused in on exactly that. Hand s down our car buying experience was the most enjoyable experience. We would recommend a friend or family member to see Bernard if looking for a car. Will definitely go back to Ray Catena and Bernard in the future. More

First impressions last Lexus dealerships are not new to me, but Ray Catena Lexus of Freehold was and will now be the only dealership to receive my business. Even though I li Lexus dealerships are not new to me, but Ray Catena Lexus of Freehold was and will now be the only dealership to receive my business. Even though I live more than an hour away, the friendly, personalized, first rate service of John Agnese at Lexus went a long way. John was patient with my shift work schedule, allowing such an easy, smooth transition from one lease to the next. Honestly, it was a pleasant process. I was more than satisfied and highly recommend others to visit John Agnese at Lexus for I'm sure he'll offer the same excellent service. More

Great experience with a great sales representative I had a great experience at this Lexus dealership. Dave Farber my sale representative made the process rather pleasant instead of painful like most of I had a great experience at this Lexus dealership. Dave Farber my sale representative made the process rather pleasant instead of painful like most of my other car dealership experiences. He didnt talk to me like a typical sales person and was very friendly and refreshingly straight up. He never put any pressure on me and made me feel very comfortable. When I thought I got the best deal ever and I was content he made the deal even sweeter. Even after I bought the car Dave sat in my car with my for an hour teaching me how to work all the features. I also stopped by another day with a question and he was eager to help. So even after making the sale he was still there for me. Thank you Lexus of Freehold and Dave Faber for making an experience I dread into a wonderful one. And I love my new my car!!! More

Treats you like family! I guarantee 100% satisfaction with Lexus of Freehold Sales and Service. From the moment you walk into the service area or showroom you are greeted as I guarantee 100% satisfaction with Lexus of Freehold Sales and Service. From the moment you walk into the service area or showroom you are greeted as though you are visiting family! I have had my Lexus serviced here and leased a Lexus for my daughter. My review is not only based on my most recent 2015 lease but on all of my past experiences. You do not need to go to any other Lexus dealership after you have experienced Lexus of Freehold sales and service. More

" Top of the world"... Everyone was phenomenal. we did not plan to buy the car, just a visit to see what's in store. However, we were blown away by the professionalism and honesty of the the employe we did not plan to buy the car, just a visit to see what's in store. However, we were blown away by the professionalism and honesty of the the employees namely, Mr. Jeff Ferdinand master sales consultant; mr. Dean Tempsick, product specialist, Mr. Alan Friedman ,sales manager . They were the ones who set a very welcoming tone that at the end we felt very comfortable to speak or ask questions related to our need. They allowed us to decide and gave ample time all the way. Mr. Ferdinand was outstanding and a Master in the real sense of the word. Mr. Tempsick was the most patient guy who explained and demonstrated to us the car operations. We will surely and highly recommend this company to people we know and we wish more power and success to Ray Catena Lexus of Freehold. Thanks a million from your extremely satisfied customers. Mr. and Mrs. Tony Onday of Edison More

Great service I was pleased with my experience. Bernard listened and was very attentive to my needs. He wanted to make me happy. He made the car buying process q I was pleased with my experience. Bernard listened and was very attentive to my needs. He wanted to make me happy. He made the car buying process quick and easy. I would be willing to purchase another car from them. More

"Outstanding experience" I have just leased my second Lexus, and can say without reservation that the product is outstanding and the service is outstanding, from the showroom I have just leased my second Lexus, and can say without reservation that the product is outstanding and the service is outstanding, from the showroom to the service department. And, my sales representative, Bernard, goes out of his way to make sure that our every need is met, not just at purchase but for the duration of the lease. In a word, the entire experience is Outstanding! More

Superb Experience This is the 4th Lexus I have purchased/leased from this dealer. My first experience was exceptional, and they just keep getting better. The funny thin This is the 4th Lexus I have purchased/leased from this dealer. My first experience was exceptional, and they just keep getting better. The funny thing this time is that I wasn't even expecting to buy a new car. I actually went to the dealer to check out an engine light that came on unexpectedly. The service guys took me right away without an appointment, and replaced the oxygen sensor under warranty, free of charge, in under an hour. Although the customer waiting area was comfortable enough, I decided to mosey on over to the new car sales floor just to take a peek at the new models. I met Michael "Mick" Hadman, a very pleasant and knowledgeable salesman. He worked with Joel Cohen, the sales manager (who ironically sold me my first Ray Catena Lexus years ago) to offer me a deal on a new ES300h Hybrid that was too good to turn down. They even accepted my old Lexus in trade (at an above book price!) and paid off what I owed on that car as part of the deal. Mick and I exchanged cell phone numbers, and texted each other with any questions. No phone calls , no being placed on hold, and no waiting. He responded to all my texts within minutes, even after hours. He came in today on his day off to make sure my delivery went smoothly - which of course it did, with no surprises. The warranty salesperson was honest and forthright. No hard sell, just logical reasons why I should buy, or not even consider, the various extended warranty options for my situation. The technician who oriented me to all the new gadgets in the car (there was a revamped navigation system, and it was my first hybrid) was very knowledgeable and very patient. I am a busy physician, with high expectations, and limited time. The ES300h is the best car I have ever driven (and that's saying a lot). The truth is, you can get it anywhere. However, after countless flawless interactions with the Ray Catena staff from sales to service, I can't, for the life of me, imagine why anyone would get a Lexus anywhere else. Kudos to "Mick" Hadman, Joel Cohen, Paul Agrait (service), and the entire Ray Catena team for making sure all Ray Catena clients (especially this repeat customer) feel like VIP's. More