Ray Catena Lexus of White Plains

Comfortable Michael Barone was easy to deal with. It was a pleasant negotiation and he doesn't try to "sell you." He was very accessible and I felt as though he Michael Barone was easy to deal with. It was a pleasant negotiation and he doesn't try to "sell you." He was very accessible and I felt as though he advocated for me with management in terms of settling on a fair price for the RC350 that I purchased. More

The Salesman made the difference Three weeks after my wife and I had our first daughter, we decided that it was time to upgrade our Jeep Liberty (no good for babies) to a new car that Three weeks after my wife and I had our first daughter, we decided that it was time to upgrade our Jeep Liberty (no good for babies) to a new car that will be comfortable for our baby. We went to a number of dealers and had settled on the Acura MDX. A few days before our appointment with Acura to sign the papers, we were driving down Tarrytown Road in White Plains and saw the lexus Dealer. We stopped, test drove a RX350 and went on home. During our test drive, the Tech guy (his name is Wilson) made us feel extremely comfortable; almost like we were old friends. He was very knowledgable of the car, and he discussed the strength of car without bashing any of its competitors. That was a new and refreshing experience for us... Seems like every dealer before that were fighting against each other. As a result, my wife shifted her interest a little to Lexus. I didn't. A few days later, my wife insisted that we check out Lexus one more time. It was the day we were to go and buy an Acura. We went to the same Lexus Dealer and met with Fabio. fabio is calm, knowledgable of his product and extremely accommodating. He listened to us and promised to work very hard to satisfy us. He offered us the payment we were comfortable with. He offered us top dollar for our trade and he promised that the process would be seamless. He was convincing, very friendly and calm... Did I say Calm? He was CALM!. He made us very very comfortable just talking with him. We spoke about our new baby and he indulged us. Buying a new car is a big decision, and he understood that and made sure that all of our questions were answered. He let us know that if we buy a car from them, that they'll always be there for us... Like family. After speaking with Fabio for about an hour, my wife decided that she wants the 2015 Lexus RX350 from Ray Catena Lexus.... I had to give in to her (those who are married will understand). I had to run out for a bit, so my wife went ahead and took care of the paperwork with Fabio. When I got back, I realized that an option I thought was standard was not on the car. Acura has that option so I got livid and went off at the dealership. During my rant, Fabio remained calm. He looked at me and told that he understood my position, and he calmly asked me if I would allow him the opportunity to satisfy me by "making it right". I was shocked that he said that. I wasn't expecting him to take responsibility for something that was no fault of his. Nonetheless, I said ok. The next morning, Fabio sent one of the Lexus employees to my home with a loaner. The employee picked my car up and took it the dealer and put the option on. We'd already signed the papers, so he didn't have to do that. Oh yeah... They washed my new car...lol! Love it! Immediately after that, I knew that my wife had made the right decision. We decided that we would take the loaner back and pick our car up. When we got there, we met with Fabio and the very first thing he asked us was how our baby is doing... WOW! Did I say "like family"? He treated us like family! Wish we'd gone to that dealer first! Then again, we might not have gotten Fabio as our Salesman. Everything happens for the best. Truth is; we went to Ray Catena on the day we were to get an Acura (We told our entire family that we were getting a MDX), we just wanted a last look at the RX350. Meeting with Fabio made my wife forget about Acura. And when he took care of us even after we already got the car, I forgot about Acura. If ever you are in the market for a new car, you have to stop in at Ray Catena Lexus in White Plains NY and make sure you ask for Fabio Villa. I'm sure all the salesmen and women are great, but we dealt with Fabio and we are happy with our purchase and the commitment we made for our newborn daughter. Fabio is Da Man! More

Awesome Experience! My husband and I are really delighted to have been referred to Jeri and Michael at Lexus Ray Catena! They really took good care of us. The service was My husband and I are really delighted to have been referred to Jeri and Michael at Lexus Ray Catena! They really took good care of us. The service was quick and the process smooth. We really love our Lexus 2015 RX 350:) Myriam S. of Haverstraw, NY More

Service received was beyond excellent Mr. Peter Doyle exhibited superb customer service skills. It was a pleasure to have met and dealt with Peter during my car buying experience. I woul Mr. Peter Doyle exhibited superb customer service skills. It was a pleasure to have met and dealt with Peter during my car buying experience. I would certainly refer my friends and families/ More

A MOST PLEASANT EXPERIENCE Last week I leased a Lexus ES300H Hybrid from Ray Catena, White Pains, working with Michael Barone, one of the nicest new car salesmen I have ever enc Last week I leased a Lexus ES300H Hybrid from Ray Catena, White Pains, working with Michael Barone, one of the nicest new car salesmen I have ever encountered. Over the years I have purchased or leased 32 new cars and don't think I have had a better experience. Michael was friendly, low pressure, knowledgeable and if there was something he didn't have an answer for, would quickly get the answer. Dealing with him was a pleasure and I came away feeling I had made a great deal. More

Very Professional and Friendly 5 Star Dealership!!!! I purchased a 2015 Lexus 9003A ES Crafted Line!!!!! I soon as walked in I was greeted by the front desk woman and a sale person who happened to be b I purchased a 2015 Lexus 9003A ES Crafted Line!!!!! I soon as walked in I was greeted by the front desk woman and a sale person who happened to be behind the desk also!!!!! This was my first time in Lexus of White Plains dealership!!!! They were so friendly and professional right from the start!!! They asked me how I can help you!!!!! I told them I was looking to purchase a Lexus and I was told ok we will get you a sale person to help you!!!! With that said the sale person who was behind the front desk as I walked in said I will be your sale person!!!! His name was Peter Doyle very nice and friendly right from the start!!!!! So we sat down and when over a couple of cars I was interested in!!! Peter went to work on all three cars I was asking about right away as he was listening to what I was saying and asking him questions at the same time!!!!! I was honest with him about my knowledge of buying cars and that I had friends in the car business too!!!!! With that said he was very honest too and open and no game playing like most sale people!!!!! He printed out copies of all three cars I was interested in with all my option and gave them to me!!!!!! IS 250, IS 350 and the car above that I purchased!!!!!!! We spoke for some time and then we went for test drive on the cars with no problem he made it so easy and comfortable for us to do with no pressure at all!!!!! When we were done I told him thank you very much for your time and honesty and I will talk everything over with my wife because I went with my kids which may I add he was so nice to my two kids that it was unbelievable how he made them feel like at home!!!!!!! So I spoke to my wife and she wanted to go after work to see and tests drive the cars!!!! Peter was supposed to leave at 6 pm but he waited for us and he took my wife out for the test drives!!!!!!!! After that I told peter go home I know we keep you hear and I will call you tomorrow to discuss our decision!!!!! After Peter left we were looking at the three cars we were interested in to see all the option in those cars ETC!!!!!!! With that said two other sales men asked us if we had any Questions don’t hesitate to ask we know Peter is your sale person but we are a team here!!!!! WOW RARELY DO YOU SEE THAT IN A DEALERSHIP I WAS SO IMPRESSED WITH that!!! I called Peter the next day and went over the price with him!!!! Went to see him later in that day and told him we decided to buy the car mention above!!!!!!!! We went for drive in the car with my wife and Peter!!!! As we were test driving the car he went over as much as he could with us which I through was very good and he was very knowable about the car and took his time explain it to us!!!!! It took us only two days to buy the car and within hours the loan was approved also!!!! Two Days later we pick up the car!!!!! Peter was very fast and efficient with the whole process!!!!!!! Each time we went back everybody was so nice to us do you need anything something to drink ETC!!!!!!! My son loves to go back to say hi to Peter and ask him for pizza and talk with him lol!!!!! With that said this dealership is well organized and know how to treat their customers!!!!!!! I would buy another Lexus from them without hesitation!!!!! I told Peter I will send anybody I know who wants a Lexus to him!!!!! In conclusion Ray Catena should be very pride of his dealership and all his workers without a good team you would not have such a good dealership!!!! Congrats to all the men and woman at this dealership job well done!!!! Lastly don’t hesitate to call me with any questions you may have!!!! Sincerely, Ronnie Santobello (914) 403-1235 More

Very professional experience I had by far the best experience dealing with the professional and friendly staff at Ray Catena of White Plains. Master Sales consultant Fabio was mo I had by far the best experience dealing with the professional and friendly staff at Ray Catena of White Plains. Master Sales consultant Fabio was more than helpful and courteous. More

Excellent dealership! The moment we walked in we were impressed. The facility is beautiful and we were greeted immediately. Tim, our sales person was friendly, knowledgea The moment we walked in we were impressed. The facility is beautiful and we were greeted immediately. Tim, our sales person was friendly, knowledgeable and professional. We felt no pressure and were completely comfortable with our experience. I would highly recommend Tim and this dealership to all my friends. We are so happy with our new Lexus! More

I love my RX350 Steve Richman helped me find the car i wanted and Patrick Lomnitzer helped me navigate and to learn how to use all the buttons on the dash board. We Steve Richman helped me find the car i wanted and Patrick Lomnitzer helped me navigate and to learn how to use all the buttons on the dash board. We went in on Monday and Tuesday I picked up the car. Everything should be as easy as this. Everyone was so friendly and thorough. They seemed to cover all areas that one would need to ask or need to know. I love my new car. More