Ray Catena of Freehold - Mercedes-Benz Dealership

Great service professionalism by Taylor Negron as always. Great staff overall. Always a pleasure visiting, very prompt in their diagnosis and fixing any issues you may encounter. Great staff overall. Always a pleasure visiting, very prompt in their diagnosis and fixing any issues you may encounter. More

NO COMPLAINTS. I HAVE BEEN PURCHASING CARS FROM MERCEDES WHEN THEY WERE DAVID MICHAEL AMAZING SERVICE AND GREAT WORKERS, MS.MARION LUKE, IS OUTSTANDING, SHE IS AWES I HAVE BEEN PURCHASING CARS FROM MERCEDES WHEN THEY WERE DAVID MICHAEL AMAZING SERVICE AND GREAT WORKERS, MS.MARION LUKE, IS OUTSTANDING, SHE IS AWESOME!! I CAN’T WAIT TO GO BACK!! LOVE THEM ALL!!! More

Cole was amazing from start to finish. So helpful and attentive along every step couldn't be happier with my service or my car! Highly recommend! So helpful and attentive along every step couldn't be happier with my service or my car! Highly recommend! More

Great service highly recommended. I have a s class that needed service Anthony Frizziola did a great Job by making it so easy to drop off and pickup the car. I highly recommend I have a s class that needed service Anthony Frizziola did a great Job by making it so easy to drop off and pickup the car. I highly recommend More

Andrew in service is excellent. Always goes above and beyond for my entire family when it comes to keeping our vehicles maintained. The communication, service and his recommendation Always goes above and beyond for my entire family when it comes to keeping our vehicles maintained. The communication, service and his recommendations on what needs to be done are top notch. Would recommend Andrew as a service advisor to anyone in need of honesty and top tier service. Thank you again Andrew. More

When I come for service to this dealership I ask Andrew to serve my car. I know it will be done in the best possible way. Andrew is very professional and I trust him to serve my car. I know it will be done in the best possible way. Andrew is very professional and I trust him More

Between 2000 and 2020, I purchased 9 vehicles from Mercedes-Benz of Princeton. In 2021, I developed a case of “grass is greener syndrome” and purchased a 10th from Ray Catena Freehold. That was a huge Mercedes-Benz of Princeton. In 2021, I developed a case of “grass is greener syndrome” and purchased a 10th from Ray Catena Freehold. That was a huge mistake. When I was price gouged for $10,000 over list, I proceeded with the understanding that I would get extraordinary service in exchange for the premium. Instead, I’ve found Ray Catena unreliable, incompetent, and dismissive. In one instance, I arrived for a scheduled service appointment with a loaner and learned they had given my loaner to someone else. That wasted 90 minutes of my day and could have been avoided had they called me to reschedule. My GL53 was delivered new with a misaligned door, so I sent it in to be adjusted. I learned that they didn’t see the issue and simply sent it back. My service advisor couldn’t be bothered to call for clarification. I sent the car back, and the first employee to set eyes on it saw that the misalignment was plainly visible. The final straw for me was when my service advisor wrote this regarding automatic climate control. My service advisor Marian wrote: “If you have the AC on auto it will read the temperature of inside the cabin and will not blow cold until the cabin temperature reaches below what your ac is set at. We are advising that if you want the cabin at a certain temperature then we suggest taking it off auto and adjusting the fan speed and temperature to your liking.” Needless to say, neither of those 2 sentences makes sense. I should not have to educate Ray Catena service advisors on basic functions like automatic climate control. If I wanted to manage the temperate manually, I would have bought a Kia. More

I have to comment on Chris the Service manager and Taylor the service advisor, as they did go beyond to satisfy me. They worked with me to get me a discounted price for I was out of warranty. I originally the service advisor, as they did go beyond to satisfy me. They worked with me to get me a discounted price for I was out of warranty. I originally lost my temper out of frustration, but I picked my car up, it is great, and immaculate, they cleaned the interior and exterior, and it is back to normal. Thank you for your courtesy and expertise. June More

dealer lacks respect for loyalty and local residents. Totally unprofessional in handling my problem when presented to sales manager Totally unprofessional in handling my problem when presented to sales manager More