Ray Catena of Freehold - Mercedes-Benz Dealership

Excellent Customer Service! Proud owners of a 2018 GLC 300 4 Matic. I Contacted Ray Catena Mercedes-Benz of freehold in February and had the pleasure of connecting with Gin Proud owners of a 2018 GLC 300 4 Matic. I Contacted Ray Catena Mercedes-Benz of freehold in February and had the pleasure of connecting with Gina Palano, we started a phone and email relationship that lasted over two months. This relationship resulted in the most amazing car buying experience that I have ever had. It was a long car buying journey that she traveled with me patiently. Gina was informative, and willing to email the vehicle of choice, with the features I asked for. She sent me six GLA 2017 and 2018 new and used with manufacturer specs. I looked at them and got distracted because I knew I had quite a few weeks before the end of my current lease. After a few weeks, I called Gina again to let her know I was still interested and was planning to come in for test drive and to look at colors. Another couple of weeks pass before I contacted Gina again. She continued to patiently work with me and encouraged me to come in. Two weeks before my lease ended, I visited the dealer just to look at colors but Gina wasn’t there. I was greeted immediately and someone by the name of Anthony was assigned to assist me. He was helpful and tried to close the deal for Gina but after inspecting the GLA I realized it was smaller than my current vehicle. I decided to look at a larger vehicle, so I called Gina to let her know I wasn’t happy with the GLA. She stepped right up to the challenge and worked hard to find me the right vehicle with the features I needed. She followed up in a timely manner and made herself available if I had additional questions. She worked out all the details and got me into a GLC. In conclusion Gina displayed courtesy, patience, product knowledge, customer service skills, and friendliness. I look forward to my next car buying experience with Gina Palano. A. H. and C. B. More

worst service ever They didn't give me a loaner because i didn't buy my Mercedes S550 in Rey Catena location. Then i called Mercedes of Greenwich in Ct to do service and They didn't give me a loaner because i didn't buy my Mercedes S550 in Rey Catena location. Then i called Mercedes of Greenwich in Ct to do service and they gave me a loaner without any problems. I'm driving 2015 Mercedes S550. Im waiting for new model of S550 that will come out probably in 2020 and i will go to Mercedes of Greenwich to buy it because they provide better service instead of going to Mercedes of Freehold. They just lost a $100, 000 customer. More

Best experience for car buying ever Alexander has a true spirit of sales man. He focuses on client's need and be flexible as much as he can to work around with all the needs. He has the Alexander has a true spirit of sales man. He focuses on client's need and be flexible as much as he can to work around with all the needs. He has the full respect on any unexpected changes and manage professional ly to make the car buying experience phenomenal!! We greatly appreciate his effort and kindness and even a great opportunity to get to know him in person well. We want to give special thanks to Matt as well as for making decisions so smoothy behind the scene to essentially help us get the car we need! It won't be such a delightful visit without Matt Bower!! More

Searching for a loaner Mercedes C300 Called Freehold Mercedes searching for a C 300 that I could afford. My lease was up in a few days and Alex called me back with the solution. I was ve Called Freehold Mercedes searching for a C 300 that I could afford. My lease was up in a few days and Alex called me back with the solution. I was very surprised when I actually saw what he came up with. He had the two cars waiting for me to show when I arrived. He listened to what I was looking for and found it. Two 2017 models that fit my budget. Very pleased and Alex worked with his manager Steve Chanis to get me a deal that I could live with. Thank you to both Alex and Steve! More

Our first Mercedes We went to buy our first Mecedes. We met with Alex and he showed us several models and was never pushy. We sat down and were able to come to a deal on We went to buy our first Mecedes. We met with Alex and he showed us several models and was never pushy. We sat down and were able to come to a deal on a ML350. We are very satisfied. More

Unreasonable and a total waste of time. Brought my e350 coupe in for a diagnostic, it had a check engine light and the left daytime and low beam were out. I have a third part warranty so nat Brought my e350 coupe in for a diagnostic, it had a check engine light and the left daytime and low beam were out. I have a third part warranty so naturally they covered the check engine light and that was fixed but not the head lamp issues. The senior service accountant quoted me $1400 for the headlight out of pocket so I declined, deciding to take it else where to get a better rate. I received my car back with 4 warring lights on the dash... now the left blinker is not working, neither is the high beam and the previous issue, the low beam and the parking light are out. When I spoke with the senior service specialist again he told me that the headlight is failing and that replacing the unit and paying $1400 will make the newly created problems go away. Based on my tone of disappointment in the conversation, he reiterated that he sleeps good at night knowing he did everything he could to fix my issue. I believe that once they found out that I wasn't going to pay the $1400 (almost 10% of the vehicles trad-in value) they just slapped it back together carelessly, creating the two additional lights on the dash. In conclusion, if you make calculated decisions and don't like to throw money into the wind, stay clear of this Ray Catena location as I have had very positive experiences in other Ray Catena locations. More

Our first Mercedes We went to Little Silver and didn't like the approach. So happy we went to Freehold and met Alex. Was looking for a pre owned a purchased a brand ne We went to Little Silver and didn't like the approach. So happy we went to Freehold and met Alex. Was looking for a pre owned a purchased a brand new car. Great approach and personality. Alex closed the deal. More

Alex was great Alex was extremely helpful in buying my first Mercedes vehicle, excellent buying experience, he was patient and never pushy, always listening to my wa Alex was extremely helpful in buying my first Mercedes vehicle, excellent buying experience, he was patient and never pushy, always listening to my wants and needs! More

Excellent car purchasing experience for our family! My son and I worked with Alex to buy my first Mercedes!! The entire experience was friendly, no pressure, very efficient and actually enjoyable. Alex My son and I worked with Alex to buy my first Mercedes!! The entire experience was friendly, no pressure, very efficient and actually enjoyable. Alex made it a very stress free experience! He was always responsive, very good at getting us all the information we needed to buy our first Benz! If I ran a dealership I'd try to hire sales professionals like Alex. The car is great, thank you! More

Bought a GLE 350 We worked woth Alex to buy my first Mercedes!! Alex made it for us a very easy experience! His service was outstanding and went back and forth for us We worked woth Alex to buy my first Mercedes!! Alex made it for us a very easy experience! His service was outstanding and went back and forth for us to get us a better deal! I definitely recommend his service! More