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Ray Catena of Freehold - Mercedes-Benz Dealership

Freehold, NJ

4.2
785 Reviews
Welcome to Ray Catena Freehold, your family-owned and operated Mercedes-Benz dealership serving the local community. Whether you're from Monroe, Old Bridge, Colts Neck, Howell, Morganville, or beyond; we're here to provide a world-class sales and service experience. We have an extensive inventory of new Mercedes-Benz vehicles, including popular models in the Mercedes-Benz CLA-Class, S-Class, and GLE. You’ll also have access to a great range of luxurious used cars, including some fantastic certified pre-owned Mercedes-Benz models. We look forward to serving you!
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4380 Route 9 South

Freehold, NJ

07728

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Showing 785 reviews

July 11, 2023

Incredibly slow service. We were held up for an extra hour as our freshly purchased vehicle's detailing and oil change were pushed back in line for a customer making a more e More

by davegutt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Samantha Lay
Aug 11, 2023 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Mr. Gutt I apologize that your delivery was delayed. I would really like to speak to you about this. I can assure you that "more expensive" do not take priority over another customer. All customers time and money is valuable to us. We have many technicians that can get a delivery ready and several detailers. There must be more to this story. I am willing to get tot he bottom of the reason. Again I apologize and I want to stress we dont pick and choose who we deliver first or last. I hope you have a fabulous weekend. If you would like to discuss further I can be reached at 732-339-6800 or leigh@raycatena.com Thank you Leigh

July 03, 2023

Courteous and professional service given by personnel. Would have given five stars if they were friendlier. More

by leahmalta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 10, 2023 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Thank you so much for this wonderful survey. I would love to know however who was not friendly... Hope to talk soon. 732-339-6800 Leigh

May 04, 2023

The service was completed already of time and a loaner vehicle was provided for our convenience More

by charmaine thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 04, 2023 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Hi Charmaine!! Thank you so much for the kind review regarding your service experience. The dealership really appreciates you and your business!!

April 05, 2023

Wow Cristal Rojas honestly made this process so easy & less stressful! Thanks so much for all your help again! More

by Kesh A
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cristal Rojas
Apr 13, 2023 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Thank you so much for taking the time to comment about your great experience with Cristal. We value your business! Welcome to the family.

March 29, 2023

Cristal did a great job. She was very knowledgeable and professional. She made the whole process fast and easy. We will definitely be back for future purchases. More

by dknotte
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cristal Rojas
Mar 30, 2023 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Thank you so much for your kinds remarks about Cristal and your sale here at the dealership! Welcome to the family!!

March 28, 2023

Cristal was a great resource in finding us a new car and working through all of the details so that the process was completed in a timely manner. Everything worked so smoothly without any issues and we rec More

by chrisolson99
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cristal Rojas
Mar 28, 2023 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Congratulations and thank you for sharing your kinds words about your buying experience with Cristal! She is truly an asset to the dealership. Welcome to the family!!

March 27, 2023

Very professional experience, traded in car and drove home new purchase the same day. Very pleased with my new car. More

by jrmt077
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cristal Rojas
Mar 27, 2023 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Thank you so much for the kind words and for your valued business! Welcome to the family!

March 23, 2023

Taylor and the service team are awesome. The vehicle was taken in immediately and Taylor kept me informed and returned the car promptly. More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Negron
Mar 27, 2023 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Thank you so much for your service business and your kinds remarks about Taylor and the service team. We really appreciate your business!

March 15, 2023

Cristal and the rest of the staff at Mercedes Ray Catena in Freehold were extremely welcoming and were very kind. They offered us water and coffee multiple times, gave us every spec of any car we looked at, More

by rohanchaudhari2004
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Chanis, Cristal Rojas
Mar 16, 2023 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Thank you so much Chaudhari Family for your business and wonderful remarks about your experience with Cristal and the sales staff. We hope you enjoy your beautiful new C class. Welcome to the family!!

March 11, 2023

Cristal Rojas was great to work with. She was very patient and helped me with my first Mercedes! Enjoyed my experience … very professional 😊 More

by Blueyep65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cristal Rojas
Mar 11, 2023 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Thank you so much with your kinds words regarding your experience with Cristal! We are so glad you are loving your first (of many) Mercedes Benz. Welcome to the family!!