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Ray Catena of Freehold - Mercedes-Benz Dealership

Freehold, NJ

Overview
Employees
Reviews
Vehicles
4.5
773 Reviews
Welcome to Ray Catena Freehold, your family-owned and operated Mercedes-Benz dealership serving the local community. Whether you're from Monroe, Old Bridge, Colts Neck, Howell, Morganville, or beyond; we're here to provide a world-class sales and service experience. We have an extensive inventory of new Mercedes-Benz vehicles, including popular models in the Mercedes-Benz CLA-Class, S-Class, and GLE. You’ll also have access to a great range of luxurious used cars, including some fantastic certified pre-owned Mercedes-Benz models. We look forward to serving you!
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4380 Route 9 South

Freehold, NJ

07728

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Showing 773 reviews

March 10, 2023

I was extremely happy with Cristal Rojas and the dealership. She made the transaction simple for me. She listened to my needs, and placed me in a car that I love. She handled everything with experti More

by Liz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cristal Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2023 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Good afternoon Liz! Thank you so much for your awesome compliments and amazing feedback regarding your experience here with Cristal Rojas. WE hope you are enjoying your new ride!!

Mar 10, 2023 -

Liz responded

You’re welcome and I certainly am enjoying my new car.

Helpful
March 09, 2023

My salesperson crystal Rojas was a pleasure to work with. She was both informative and pleasant. She was knowledgeable of the vehicle I purchased and the negotiation was was stress free. I would recommend he More

by Robert ingal
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cristal Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2023 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Thank you so much Robert for your business and your kinds words regarding your sales experience with Cristal Rojas. She is truly an asset to the sales floor. Have a wonderful evening!

Helpful
March 08, 2023

Amazing experience always! Tyler N. and his whole staff from service were extremely helpful and friendly ! They brought my car back to my office to avoid me missing work and al More

by Lina M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Mar 09, 2023 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Thank you so much Lina for your fine compliments regarding the service department! We aim to please! Looking forward to doing more business with you in the future. Have a wonderful day.

Helpful
February 27, 2023

The Service manager Chris Pesarba who is handling the service department is a great manager. I aleays receive an outmost professionalism when my car serviced in that dealer. More

by cakgun
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Pesarba
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Feb 28, 2023 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

It's wonderful to hear that Chris Paserba was so helpful and you're pleased with his professionalism. Thanks! Thank you so much for your positive feedback regarding your service experience and your compliments on Chris! Very much appreciated.

Helpful
December 18, 2022

Clean, Friendly , Knowledgeable, builds relationships with customers, I've purchased over 30 cars here and the people there are the reason I keep coming back. I can go buy other high end cars, but I don More

by Buster C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leigh Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Pantano
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Dec 19, 2022 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Thank you for saying that our team members have been so helpful to you over the years, and you're pleased with everything. Thanks for your kind remarks and we'll look forward to helping you with any future needs.

Helpful
December 16, 2022

Gary told my wife and I that since we were not interested in leasing a car or trading ours in, that he would not sell us a car. Worst car salesman ever, and that’s saying something 👍🏻 More

by Zackdavidmusic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gary Placona
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Helpful
December 08, 2022

Exceptional customer service! Chris Paserba & driver Paul are the BEST in the service dept! John Farrell is an excellent sales associate! This dealership has the best leadership, More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Farrell Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Paserba & Driver Paul
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Dec 08, 2022 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Lisa, Thank you so much for your kind remarks about Paul, Chris and John. I really appreciate your kindness and of course your business. the happiest of holiday wishes to you and your family, Thank you Leigh

Helpful 1
November 17, 2022

Very unprofessional & they lie! Very poor customer service! I would not recommend taking your car here. Save yourself a headache & goes someplace Reputable! More

by cgumble1
Recommend Dealer
No
Employees Worked With
Chris Paserba
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Nov 17, 2022 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Hello, please advise us of which location you may be referring to, for as the employee you tagged does not work at this location. Thank you.

Nov 17, 2022 -

cgumble1 responded

Ray Catina Mercedes in Freehold Chris Paserba -Service manager Michael Lonigro- Service advisor They were supposed to diagnose my car on Thursday and they let it sit until Monday when they knew something was draining the battery. I got a call Monday evening from Michael Lonigro telling me my car would not start even with a jumpstart for them to test the car. I had a warranty on my battery so I was not going to pay $600 for a battery he quoted over the phone, therefore I had to pay $300 to have the car towed when I could have driven it away. They started my car right up with a jumpstart on Tuesday and drove it over to the tow truck. I couldn’t believe they lied to me & said the battery was completely dead & would not start with a jump. Michael left early on Tuesday & the service manager Chris said that he could not do anything for me until he spoke to Mike in the morning, being he was not answering his phone. When I called first thing the next morning Mike told me that he spoke to Chris and they would not pay for my tow. He also wanted to charge me $189 for work that they never did! Very unprofessional! And they want a 5 star review!

Nov 18, 2022 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Good morning Ms. Gumble, This is in response to your Google review from my Service Manager: "The technician tried jump starting the car with a jump box and nothing happened. We recommended replacing her AFTERMARKET battery with a MB one, considering the battery test showed low voltage. She declined. Mike then told her that it will need to be towed out. She came in last night to pick it up with a tow truck, and it DID start when we used two jump boxes at the same time. I spoke with her and she yelled at me saying I am a liar, although I spoke with her for all of 30 seconds and explained that I was not aware about what her vehicle was here for, nor do I know that the diagnosis result. I told her that Mike would reach out this morning, which he did. She demanded we pay for her tow bill, which I declined." AND Michael didn’t charge her for the diagnosis as her review claims." The dealership would not offer you a loaner because the vehicle is a 2010 well out of warranty. The loaner fleet at the Ray Catena stores are designated for those customers that buy or lease their cars from one of the MB stores in Freehold, Edison or Union. I can see that your car originated by another local Mercedes Benz dealership. Perhaps you would be better advised by working with them. Please keep in mind the factory requires us to offer transportation which is not limited to shuttle or Uber. Wishing you well and Happy Holidays. Leig

Nov 18, 2022 -

cgumble1 responded

My “AFTERMARKET BATTERY” is an Interstate battery. Do some research. Interstates are the best batteries and possible interstate makes batteries for Mercedes. I’ve been reading a lot of reviews about Mercedes in freehold, unfortunately I didn’t read the reviews before I made my appointment. Happy Holidays to you too!

Helpful
November 09, 2022

Outstanding service and prompt response. Never had to fear about pricing they always do the right thing! More

by sergio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor
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Nov 10, 2022 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

It's really great to hear that our team provides outstanding service and you're always pleased with our pricing as well, thanks! Thank you for the fab 5 star review!

Helpful
October 09, 2022

Truly an excellent Service Dept! My phone calls were picked up on the first ring every time. Everyone is extremely sincere. They offered me the most prompt appointments. My service More

by Counte707Cristol
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marion Lake
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Oct 09, 2022 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

It's wonderful to hear that our service team is excellent and you appreciated the sincerity of our team as well. Thanks for telling us that Marion Lake was very courteous and professional, and she went above and beyond to make sure that your wait time was minimal. We'll look forward to helping you again with any future needs.

Oct 10, 2022 -

Ray Catena of Freehold - Mercedes-Benz Dealership responded

Thank you for the fab 5 star review!!!

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