Ray Catena of Freehold - Mercedes-Benz Dealership

I spent days with salesperson John Finley and finally picked a used car but Robert would not come out of his office to deal with me. I asked before I even started looking at used cars that the car be Mer picked a used car but Robert would not come out of his office to deal with me. I asked before I even started looking at used cars that the car be Mercedes certified. After 3 more days of going over prices with John we reached a deal. As the car was being prepped, Robert came in and said that the car could not be Mercedes certified! Are you kidding? He said it would cost him too much money!! I left. I won't ever go back. And I tell my story to anyone who will listen. More

Wanted to purchase a Used 2012 Kia Optima SX from this dealership. The person that contacted me was Dennis Smith and we agreed to meet on Monday April 30, 2012.I live in Sunnyside NY some 50 miles from th dealership. The person that contacted me was Dennis Smith and we agreed to meet on Monday April 30, 2012.I live in Sunnyside NY some 50 miles from this dealership. He called me early on Monday morning to tell me that the car was sold because he didn't wanted me to drive that far for nothing.He offered me other alternatives but I wasn't interested in any other vehicle.How many times have you read on the web of dealers making folks drive miles upon miles when teh car is already sold. Mr Smith is a thoughtful and considerate salesman and if you are looking for a MB or another brand of vehicle on their lot contact Mr. Smith. More

Incredible customer service that truly lives up to the product that is a Mercedes Benz... My wife and I were able to test-drive multiple vehicles and were put under no pressure to buy. When we did decide product that is a Mercedes Benz... My wife and I were able to test-drive multiple vehicles and were put under no pressure to buy. When we did decide to go with the C300, coming to a reasonable price was quick and easy as the team here does not play games. Fair and best prices out of the gate. It was a pleasure to do business with Mercedes Benz of Freehold, and therefore I highly recommend them. More

I bought E350 from this dealership. I had very good experince dealing with Mr Sal . He was very patient and very professional, and helped me with everything I need to get my car. He went above and beyo experince dealing with Mr Sal . He was very patient and very professional, and helped me with everything I need to get my car. He went above and beyond and did everything right. I would love to recommend him to my all friends when they wanna buy next vehicle. Thank you Sal. More

Bought a 05 C240 4matic for their asking price believing its a CPO but its not according to MBUSA. From the get go very pushy only buy from them (MB Freehold)have a peace of mind. Once you sign the initial its a CPO but its not according to MBUSA. From the get go very pushy only buy from them (MB Freehold)have a peace of mind. Once you sign the initial sale paper nobody calls back, answer your voice mail or e-mails except Larry. Sent a bank check for the amount owed but lost it. Sent another one and finally vehicle was delivered 3 weeks from original signing with no manuals or the second key. I was not worried as I believed it is a CPO. Now 60 days and 600 miles later I have transmission shifting problem and calling them for an appointment to fix the problem, no one calls back. Towed it to nearest MB dealer who tells me its not a CPO and gives me an estimate for 6K. Dealership should be proud the cars are selling because of the name brand * not with their effort. Always been a MB owner and am going to pursue with MB USA about the future of C240 and what a disgrace the MB OF FREEHOLD is(:! I even reached out to the management team and not heard from any of them! More

Mitchell Kasoff is arrogrant, rude and pushy. He threatened that if I didn't buy from 'his' dealership, I could expect less than preferrential treatment when servicing my vehicle there (I wonder wha threatened that if I didn't buy from 'his' dealership, I could expect less than preferrential treatment when servicing my vehicle there (I wonder what MB would think of that). He offered $2,000 less for my trade-in (in excellent condition) than 2 other MB dealers, and then tried to justify it with some typically bogus used car salesmam lingo (which I wasn't buying). The rest of the sales staff are equally useless. They don't respond to email at all, and take forever to return voicemails. I guess they just don't want the business. Terrible, terrible dealership for such great vehicles. I would NOT recommend them to anyone. More

Mitch Kasoff was very rude. Most of the cars here are NOT CPO and car had visible damage on it. Go to another dealership, this one is not a good representation of Mercedes Benz! CPO and car had visible damage on it. Go to another dealership, this one is not a good representation of Mercedes Benz! More

Ok-- so I'm a little late sending this out but..I can't say enough great things about Gary Placona. I think this is our 6th mercedes between my husband and I. Gary has always gone above and beyond the call say enough great things about Gary Placona. I think this is our 6th mercedes between my husband and I. Gary has always gone above and beyond the call of duty for us. He walked us through every phase of our lease and made sure we had no question unanswered. He even called us from his vacation to make sure our delivery went smoothly. My husband and I found Gary so easy to talk to and from the beginning Gary did everything in his power to make us very satisfied customers. (Maybe he's the reason we've had 6 Mercedes.)...We keep wanting to come back! Being business owners ourselves, we know that it takes a strong team to have success. You should be proud of Gary and all the employees who represent Mercedes Benz of Freehold, because they make your business successful! More

WORST Mercedes Dealer in NJ - Hands down. They do not know how to do business. From Delivery to txation they will cause you a headache. The team simply doesn't know how to make the MB buying process easy know how to do business. From Delivery to txation they will cause you a headache. The team simply doesn't know how to make the MB buying process easy or common practices. They will extract more cash from you at the end of your sale even if it doesn't make sense. (Sharks) More

The experience was pleasant, the car was not available for road test because of the new remodel of the ml350, but I knew that going in. for road test because of the new remodel of the ml350, but I knew that going in. More