Ray Catena of Freehold - Mercedes-Benz Dealership

David is my new service manager for my E550. Dennis used to be and he was great - but he is gone, so I now have David. That said, Dave quickly helped me with my service request on the first visit and had me to be and he was great - but he is gone, so I now have David. That said, Dave quickly helped me with my service request on the first visit and had me in for a 2nd visit for warranty work. He did this all and took care of me with updates. Kudos to him and all is well. Will definetely return to see GM for a lease in 2012. More

My Wife and I have been faithful Lexus Drivers for years. Due to a bad experience at Lexus of Freehold, we decided explore other options. Like most people, we always dreamed of driving a Mercedes-Benz but Due to a bad experience at Lexus of Freehold, we decided explore other options. Like most people, we always dreamed of driving a Mercedes-Benz but assumed that they were too expensive. Nevertheless, we agreed to consider a Mercedes-Benz as long as it was within reason. It was late in the day and the showroom was filled with customers. Every salesman was engaged with a customer, but the General Manager (Mr. Santiago) took it upon himself to help us. He later introduced us to a salesman named Richard who briefly took down our contact information and access our needs. We agreed to come back the following week to test drive a C-Class and hopefully be able to afford one. The following week we made the time to stop by after work, but Richard was not available. The Salesman at the front desk (Abeth Vincent) reassured us that he would cater to our needs. We quickly realized that the title car salesman no longer applied, surprisingly, at Mercedes-Benz of Freehold they are titled Client Advisors. That title would be during our interaction with Abeth. He took us on an amazing test drive and explained in detail the differences between the Mercedes-Benz C-Class Sport and the Luxury Edition. He introduced us to the concept of leasing (Something that we never considered) and was nice enough to present both Leasing and Financing options to us. That day, we were able to work out a good deal and realized that we were wrong to assume that a Mercedes-Benz was so far out of reach. Aside from being treated with respect, we were never pressured into making a decision right away. We felt that the gentlemen at Mercedes-Benz of Freehold take great pride in their work. The following day, we came in to sign the final paperwork and was treated to a wonderful Customer's Appreciation Dinner. Our overall experience was truly amazing. Everyone at the dealership was kind and willing to help us. Now I see why they were so busy that first night, lol. More importantly, even with all of that traffic, they manage to make us feel important. For someone who commutes to NYC for work, I know all about being treated like a number. To us, the relationship is much more important than receiving a good deal. I am not sure how, but these guys managed to get it right. We love our new 2011 Mercedes-Benz C 300 4 Matic. We recommend Abeth and this dealership to anyone who's looking to get it right the first time! More

Mercedes-Benz of Freehold has excellent customer service. They worked with me to meet competitor's prices. The salesman was easy to reach and answered all of my questions. Would definitely recommend. They worked with me to meet competitor's prices. The salesman was easy to reach and answered all of my questions. Would definitely recommend. More

The one thing I look for while searching for a "used" car is Honesty! Larry Pius and the GM were above and beyond very up front and honest from the beginning. Even though I did not purchase I will "used" car is Honesty! Larry Pius and the GM were above and beyond very up front and honest from the beginning. Even though I did not purchase I will return to the Dealersahip. More

this dealer is fuck up to customer. the service is bullshit. employee is very impolite to customer, the technicians have no experiences at all, if any body bring the car to fix in this dealer you are bullshit. employee is very impolite to customer, the technicians have no experiences at all, if any body bring the car to fix in this dealer you are hang yourself. thank you very much More

Abeth is awesome, he followed me up several times after my first visitations. He helped me through in choosing my E Class when i had confusion between ML and E Class. I will recommend him to any of my frie my first visitations. He helped me through in choosing my E Class when i had confusion between ML and E Class. I will recommend him to any of my friends and family that is looking into buying a Mercedes Benz. More

Outstanding customer service, Good Job Abeth!. Will definitely recommend my families and friends who are willing to buy Mercedes Benz to contact him in the near future. definitely recommend my families and friends who are willing to buy Mercedes Benz to contact him in the near future. More

I was treated with dignity and respect the minute I walked through the door. Max met me at the door and took me to his supervisor who immediately offered me a bottle of ice cold water. It was very ho walked through the door. Max met me at the door and took me to his supervisor who immediately offered me a bottle of ice cold water. It was very hot outside. Max sat with me and listened attentively and answered my questions. All three of them made me felt that my business mattered. Max explained all the features of the car and called me a few days later to inquire how I was doing with the car. When I returned for my license plate, I forgot the registration. The receptionist, whose name I forgot, took the registration document to me on her way home that day.I don't believe one can find better service else where. Thank you Freehold Mercedes Benz. More

Very happy with the way I was treated and the price received. Accomodated my delivery requirements and time frame. Larry was very professional and helpful. Experience was excellent. received. Accomodated my delivery requirements and time frame. Larry was very professional and helpful. Experience was excellent. More

The worst dealership in the world. The salesman kept asking stupid questions, however do not allow you to do a test drive! The supervisor, Joe, is an arrogant ass-hole!!! When we complained, he showed u asking stupid questions, however do not allow you to do a test drive! The supervisor, Joe, is an arrogant ass-hole!!! When we complained, he showed us the door - Unbelievably!!! We went to BMW cross the street, they treated us like a human. BMW X5 is much better designed car, compared to clumsily designed mercedes. More