Ray Catena of Freehold - Service Center

Excellent Service Dondi Polera and Mary Sabine are two of the most outstanding service people. They are always trying to make my service experience at the dealership a Dondi Polera and Mary Sabine are two of the most outstanding service people. They are always trying to make my service experience at the dealership a great one. More

35K Major Maintenance performed Tony Watson and Mike Valentino in Service department are great to deal with. Did an awesome job on how they made sure my Audi RS5 was fully wrapped i Tony Watson and Mike Valentino in Service department are great to deal with. Did an awesome job on how they made sure my Audi RS5 was fully wrapped in plastic before performing work. It was like a surgical procedure was being done on my car. Tony kept me informed on when my car would be ready and had loaner car waiting for me when I arrived. Just awesome people to deal with. More

Outstanding service Dondi Polera and Mary Sabine are two of the most outstanding service people I have ever dealt with in my life. They make the service experience actual Dondi Polera and Mary Sabine are two of the most outstanding service people I have ever dealt with in my life. They make the service experience actually pleasant and they both make you feel as if you are special. I cannot say enough about their commitment and genuine concern for their customers. I look forward to many more positive experiences with these two dedicated and professional employees of Ray Catena of Freehold. More

Outstanding service. Makes servicing your car very easy. Terrific service department. The service manager and his staff makes servicing your car so easy. Very accommodating with loaner cars. Very knowledgab Terrific service department. The service manager and his staff makes servicing your car so easy. Very accommodating with loaner cars. Very knowledgable. Highly recommend this dealership. More

Reliable, trustworthy, honest in their recommendations. I have had my 2007 S550 serviced at Freehold M/B many times and have always found them to be honest and fair. My recent visit to have my vehicle servi I have had my 2007 S550 serviced at Freehold M/B many times and have always found them to be honest and fair. My recent visit to have my vehicle serviced was handled by Mr. Moretti and I have had him in the past and always found him to be conscientious in my vehicle's needs. An excellent service advisor, an asset to Freehold Mercedes. More

Always Outstanding Service. From service scheduling with Lisa; Service Adviser Mary Sabine; Service Manager Dondi and my favorite Technician Nick Carter, my car is well serviced From service scheduling with Lisa; Service Adviser Mary Sabine; Service Manager Dondi and my favorite Technician Nick Carter, my car is well serviced and taken care of. My experience with service and the above mentioned names has always been outstanding. More

They Best Dealership of my car-buying lifetime! I LOVE my CAR. I LOVE this Dealership. They treat Me and my Car like they LOVE US back! This Dearlershp is what Excellent Sales and Service looks li I LOVE my CAR. I LOVE this Dealership. They treat Me and my Car like they LOVE US back! This Dearlershp is what Excellent Sales and Service looks like!!!!! Nailed it! More

Mary Sabine, the main reason I continue use this dealership! Mary Sabine is the most professional service advisor Ihave dealt with in my 50 plus years of buying cars! No matter what issue brings me to the deal Mary Sabine is the most professional service advisor Ihave dealt with in my 50 plus years of buying cars! No matter what issue brings me to the dealership, I know I will be treated like a member of her family. I am always greeted with a smile, and any and all issues are resolved quickly and efficiently. If it wasn't for Mary, and Dondi Pollera as well, i would have changed dealerships a long time ago. More

"Always a pleasure!" I have always had a excellent experience dealing with sales and service department. Always go above and beyond to satisfy our requests or problems. I have always had a excellent experience dealing with sales and service department. Always go above and beyond to satisfy our requests or problems. We first purchased our new 2017 GLS 550 SUV at Ray Catena in Edison. My first experience with Freehold was after 4 days of owning my brand new vehicle I got a blowout on 1 of my tires and called for roadway assistance and a driver from the Freehold dealer came and changed my tire. I then contacted Freehold and came in to the service department to order a new tire, the same day they installed my new tire and the charge came out to $589.00 and when I sat down with the service advisor, Mary Sabine, she told me that as a courtesy I was not being charged for the tire. 3 months later our car started giving us serious problems, to the point that I was driving around more in a loaner car then I was in my own. Dondi the Service Manager, always made it a priority, to make sure that he did his best to resolve the problem and if he could not he would always find the person or people who could. After 6 months of going back and forth to the dealer and not being able to resolve the problems that the vehicle had, Mercedes ended up giving us a new vehicle, thanks to all the phone calls made by Dondi. This is just a few of my positive experiences with Ray Catena Mercedes Freehold. I can not say enough good things about the dealership itself as well as the people that work there. My husband and I are very happy that we chose a Mercedes vehicle, because they definitely stand by there product. More

GREAT CUSTOMER SERVICE BY MARY SABINE AND DONDE Just have to write this deserving review. Im not usually a review guy but this is deserved my service advisor mary sabine and her supervisor donde to Just have to write this deserving review. Im not usually a review guy but this is deserved my service advisor mary sabine and her supervisor donde took the extra steps to make my experience go so smooth and professional a big AAAAAtttttttttt for them both More