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Ray Chevrolet
Fox Lake, IL
5,106 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 5,106 reviews
February 28, 2015
If you have hours to kill...this is your dealership. We were there for 5 hours. 5 LONG hours. The only person who apologized about the wait was the finance guy who drew up all our paperwork. Don't do the We were there for 5 hours. 5 LONG hours. The only person who apologized about the wait was the finance guy who drew up all our paperwork. Don't do the online credit app because they won't tell you if you are approved or not anyway until you go there. One of the problems I saw in the amount of time it took to get things done is, our salesman had to fill out about 16 different forms to get our purchase moving. He'd enter the information, print it out, and walk across the entire sales room to get it off the printer--EACH TIME. It was rather annoying. Then we were told more than once by the salesman and the lady who is in charge of selling you the "protection package" that we MUST go online and rate them a 10. If we couldn't do that, please come to them first so they won't get bad ratings. So, I took her up on it--I brought up the amount of time we spent there to her (since by this time it was 9:00PM), which she immediately dismissed by saying, "Well, it's a few days before the new year, it is always crazy at this time." (By the way, I spoke to a friend who bought a vehicle from them early December and the wait time for them was just as bad.) Final complaint, my husband asked that the gas tank be filled before we leave, which we were told it would be, but we left with about an 1/8 tank and had to stop for gas on the way home at 10:30PM. We spent a lot of money on a 2014 Suburban so it just added to the frustration. Only positive is the finance person who we signed papers with--like I said, he was the only one who apologized for the wait and seemed sincere--probably because he saw how tired our kids were. Typical car dealership experience (games) with extraordinary wait time. More
by Done
Employees Worked With
Carrie Rizzo, Dennis Lazara
February 28, 2015
Great experience Tony Jensen was with us throughout the entire night and process and always made sure we were happy and satisfied. Great experice with Tony Ruiz in fin Tony Jensen was with us throughout the entire night and process and always made sure we were happy and satisfied. Great experice with Tony Ruiz in finance, he is an exceptional employee snd person! More
by Sandster
Employees Worked With
Tony Jensen, Chris Wasek, Tony Ruiz
February 28, 2015
Great service! Recently bought a car from Dan Borke, there had been some issues with it and Dan and the service department did everything they could and took care o Recently bought a car from Dan Borke, there had been some issues with it and Dan and the service department did everything they could and took care of the issues! I'm very satisfied with the quality of service I've rec from Dan and I would recommend going to him for anybody looking to buy. More
by Rob75
February 27, 2015
wonderful experience I received the best customer service!!!! John was very helpful when trying to get my monthly payments where I needed them! I will come back because of I received the best customer service!!!! John was very helpful when trying to get my monthly payments where I needed them! I will come back because of john. More
by monica megan
Employees Worked With
February 27, 2015
ray chevy Bought several cars from John Lesniak at Ray. Love my Avalanche. John was easy to work with. Everything went smooth. My brother also bought from Bought several cars from John Lesniak at Ray. Love my Avalanche. John was easy to work with. Everything went smooth. My brother also bought from John at Ray and the experience was excellent. Ray has awesome service as well. Liz in service is the best! More
by gluequeen
February 26, 2015
good service John lesniak was great! Very helpful! Got the car I wanted and he helped me get a good value for my trade in. I would definitely recommend him. John lesniak was great! Very helpful! Got the car I wanted and he helped me get a good value for my trade in. I would definitely recommend him. More
by mmoore818
Employees Worked With
February 26, 2015
Thank you john for everything Thank you john! I had a good experience at Rays Chevrolet. I would recommand everyone to go there. Talk to john lesniak hes a awesome salesman and hel Thank you john! I had a good experience at Rays Chevrolet. I would recommand everyone to go there. Talk to john lesniak hes a awesome salesman and helped me out big time when I was in need of a car thank you again! More
by Ronkribley
Employees Worked With
February 26, 2015
Ideal place to go. Customer service was great, they truly assisted me and understood what I was looking for within my means. I reccomend them any day. The staff if great Customer service was great, they truly assisted me and understood what I was looking for within my means. I reccomend them any day. The staff if great. Thanks More
by Glenn Walker
February 26, 2015
MRivera Customer service was great they truly assisted me and understood what I was looking for within my means. I reccomend them any day. The staff if great. Customer service was great they truly assisted me and understood what I was looking for within my means. I reccomend them any day. The staff if great. Thanks More
by MRivera
February 25, 2015
We bought our new Chevy Equinox from Ray & we are HAPPY!! We are extremely satisfied with Ray Chevrolet. JOSH Kiscellus was our salesman and he was so very nice and kind & extremely professional. We recommen We are extremely satisfied with Ray Chevrolet. JOSH Kiscellus was our salesman and he was so very nice and kind & extremely professional. We recommend Ray Chevrolet to anyone and everyone looking for a great place to buy a car from. Everyone there was very professional, we really couldn't be happier, WE ARE CUSTOMERS FOR LIFE & WILL DEFINITELY BE PURCHASING ANOTHER VEHICLE!!! THANK you guys so much!!! More
by James101
Employees Worked With
Josh Kiscellus, Tony Ruiz
