Ray Chevrolet - Service Center

Service Dept. I brought my car in for a last minute oil change and some maintenence just the other week and couldn't be more happy! I've had Brian as my advisor for I brought my car in for a last minute oil change and some maintenence just the other week and couldn't be more happy! I've had Brian as my advisor for quite some time now. Very nice gentleman who loves genuinely helping people any way he can. I appreciate your willingness to help make time for me before my big trip Brian!!! Thank you! Highly recommend him. A very knowledgeable young man! More

Ray Chevrolet I brought my Chevy Cruze in for service and drove out with a 2015 Siverado. There was nothing wrong with the Cruze I just seen that they had a nice I brought my Chevy Cruze in for service and drove out with a 2015 Siverado. There was nothing wrong with the Cruze I just seen that they had a nice 2015 Siverado which was GM certified. This is my 2nd purchase from Ray Chevrolet. Ruperto Ayala, was the salesman I worked with both times. He is an asset to the dealership. Jeff More

Service What to thank Tony Hefner for his prompt, courteous, professional service I was shown when getting my oil changed last week. It's guys like Tony that What to thank Tony Hefner for his prompt, courteous, professional service I was shown when getting my oil changed last week. It's guys like Tony that keep me coming back to Ray Chevrolet. See you at the next change. More

Great staff and extremely hard working I came in around 6 pm, very busy inside with salesman and buyers running around but as soon as I walked in the door someone greeted me and even held t I came in around 6 pm, very busy inside with salesman and buyers running around but as soon as I walked in the door someone greeted me and even held the door open. I was immediately seated and met the guy I'd be dealing with for the next two hours. Fabian was extremely knowledgeable about the dealership and had a good amount of knowledge on the Subaru WRX STI I purchased. I highly recommend seeing Fabian and will continue to visit Ray chevy. More

Outstanding customer service I took my 2015 Chevy Tahoe into Ray Chevrolet in Fox Lake, IL for an oil change and to have the lane departure sensor checked. Tony Hefner, my servic I took my 2015 Chevy Tahoe into Ray Chevrolet in Fox Lake, IL for an oil change and to have the lane departure sensor checked. Tony Hefner, my service advisor, was polite and efficient as he asked questions about what I had experienced with the sensor. He suggested the recent snowstorm may be responsible for the sensor icon not appearing on the dashboard and made sure to have it checked out. After the service was complete, Tony suggested that he ride along on a test drive to make sure that my concerns were met. The sensor worked perfectly and had been blocked by some snow or ice as Tony had suggested. I appreciated that Tony took my concerns seriously and was willing to ride with me to check out the sensor function. The staff at Ray was very gracious and I was offered some bottled water or coffee several times during my wait. I am a satisfied customer and will return to Ray Chevrolet in the future. More

Great service Had a great experience getting my oil change today. Tony got me in and out quickly. Explained everything easily. I left happy and will return there Had a great experience getting my oil change today. Tony got me in and out quickly. Explained everything easily. I left happy and will return there next time I need something. More

Great work by Brian my Service adviser!!!! Brian always exceeds my expectations. For simple things he literally has me out the door in minutes. I never feel pressured to buy extra stuff so I Brian always exceeds my expectations. For simple things he literally has me out the door in minutes. I never feel pressured to buy extra stuff so I completely trust him when he does make a recommendation. Keep up the great work. More

Attention to detail Rob Chavez I have to write a review even though this is unlike me because I have to acknowledge the professionalism and honest work that was provided to me parti I have to write a review even though this is unlike me because I have to acknowledge the professionalism and honest work that was provided to me particularly by employee named Rob Chavez. Employee is very knowledgeable and honest I have gone to many dealerships that do not compare. thank you for your work More

Helpful I went to get an oil change and was approached by Rob Chavez.He was knowledgeable and professional. Took good care of my car in a timely manner. I went to get an oil change and was approached by Rob Chavez.He was knowledgeable and professional. Took good care of my car in a timely manner. More

2011 Chevy Malibu Alternator To begin I have lived in Fox Lake area for over 10 years!! in the 10 years I have live in this area I purchased 2008 Chevy Impala, 2010 Traverse, 2011 To begin I have lived in Fox Lake area for over 10 years!! in the 10 years I have live in this area I purchased 2008 Chevy Impala, 2010 Traverse, 2011 Malibu, and 2013 Equinox from Ray Now our daughter is purchasing her first car and of course only place to go is Ray Chevrolet!! Here was our Dilemma: October of 2016 our 2011 Chevy Malibu was driving "funny" I would press the gas pedal, RPM would increase but i am not moving no more than 20 MPH. I was able to drive it home and i immediately call GM/Chevy (warranty department) I explained the problem to their customer service over the phone gave me assistance on Diagnostic voucher. I was able to get in for an appointment right away. The service team at Ray Chevy Kyle Miller, Liz, and Brian A. were very helpful most of all very understanding of my situation. To make a long story short the Alternator on the Malibu has to be rebuild with over $2,000.00 cost I express how this is putting me on a bind and need a vehicle to commute to work. Kyle has been in direct contact with me during the diagnostic process what the issue was unfortunately it was the alternator. Elizabeth has gone above and beyond her powers to make me feel better and assure our vehicle is in good hands. My 2011 Malibu is being repaired with partial assistance with GM loyalty customer and Ray Chevrolet is WON me over!! this whole process has been stressful and sleepless night now I am HAPPY to say our vehicle will be fixed. Thank you Ray Service Department!! Rosey M. More