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Ray Chrysler Dodge Jeep Ram - Service Center
Fox Lake, IL
367 Reviews
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367 Reviews of Ray Chrysler Dodge Jeep Ram - Service Center
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July 25, 2022
Service prompt and excellent I explained the problem my wife was having and they quickly determined we needed a reset of the transmission program. wife was having and they quickly determined we needed a reset of the transmission program. More
by fransjs
Verified CustomerEmployees Worked With
Chris Acker
July 19, 2022
We had some mysterious malfunctions in the electronics. Rob and the rest of the Ray staff were excellent at tracking down the problem and coordinating repairs. Rob and the rest of the Ray staff were excellent at tracking down the problem and coordinating repairs. More
by jsjostrom
Employees Worked With
Rob Sanchez
July 09, 2022
I am very happy with this dealership. Rob always takes fabulous care of my wife and me and our automobiles. It's the only dealership we go to. Fast reliable service. Rob always takes fabulous care of my wife and me and our automobiles. It's the only dealership we go to. Fast reliable service. More
by ajhuez
Employees Worked With
Rob Service Department
June 23, 2022
At Ray Chevrolet they always take care of me, earthing is explained with what's going on with my truck and they work with me on pricing. I wouldn't trust any other dealership to take care of my vehicles. explained with what's going on with my truck and they work with me on pricing. I wouldn't trust any other dealership to take care of my vehicles. More
by fieldsm44
Employees Worked With
Rob Chavez
June 13, 2022
Service department is ridiculous. 2013 Ram 1500 Sport. Took truck in 4 times because the 4 wheel drive wasn't working. I'm mechanically inclined and said the grinding was in the 2013 Ram 1500 Sport. Took truck in 4 times because the 4 wheel drive wasn't working. I'm mechanically inclined and said the grinding was in the front. They put a new transfer case in, $200 deductible, still didn't work after returning it to me saying it did.New 4 wheel drive control computer installed, $400. Still didn't work after getting the truck back. Took it back and had a mechanic walk next to the truck while driving it in 4x4. Said it sounded like the front driveshaft ujoints. 2 weeks later told it was getting a whole new front differential. Get it back and it finally had 4 wheel drive. A month later a vibration in the front end while turning left. Took it in to have it looked at, but no mechanic available. Took it to a different shop to find out that passenger front bearing was shot, with about a 1/4 inch play in it, and the driver side CV boot torn and leaking grease. Had the bearing let go the tire could have come off the truck causing a major accident and or major damage to the truck itself. Dealer wanted another $200 deductible to fix just that 1 side. I ended up doing both myself for $280. Got a call from them today asking about my experience with them and my truck. When I explained my dissatisfaction, I was told thank you and have a nice day... Unbelievable....no attempt at making me happy or anything. This is the second truck I have purchased within the last 3 years from this dealer group and I will not be returning, for purchase, service or parts. Diagnosis is terrible, just throw parts at it... More
by jlconstruction5017
