Ray Chrysler Dodge Jeep Ram - Service Center

didn’t really explain anything to me. and waited about 3 hours i should’ve been told it would take that long so i could go home and not wait at the dealership. I told her i only need a oi and waited about 3 hours i should’ve been told it would take that long so i could go home and not wait at the dealership. I told her i only need a oil change and asked if it was going to be free and she said yes i didn’t agree to anything she told me. Before the service started she made me sign a sheet and i asked if her if it was ONLY the oil change and she said yes and i signed it thinking it will be free because she told me but at the end i did not sign that form because i didn’t know what even was. More

Very poor communication and customer service. Very poor communication and customer service. That about sums it up Very poor communication and customer service. That about sums it up More

It's unfortunate that EVERY service department doesn't have the same kind of QUALITY people working for their dealership. RAY IS OUTSTANDING ! have the same kind of QUALITY people working for their dealership. RAY IS OUTSTANDING ! More

I've been having my '15 RAM serviced at Ray in Fox Lake for several years now and I have never been disappointed. A Special shout out to Mike Olsen, Clint, and of course the service manager, Ron Cook. The for several years now and I have never been disappointed. A Special shout out to Mike Olsen, Clint, and of course the service manager, Ron Cook. The crew at Ray Chrysler Dodge Jeep RAM is second to none. There are several RAM dealership/service centers that are much closer to my house but I feel the trip is definitely worth it. Ron Cook runs a tight ship and recruits all the right people for all the right positions. Great job! More

All of the staff is knowledgeable and very professional. They go above and beyond and make you feel at home. They go above and beyond and make you feel at home. More

I needed to have my engine replaced and Ray’s team was great to work with. Courteous, professional, knowledgeable are only a few words I would use to describe the team. The team kept me up to date with great to work with. Courteous, professional, knowledgeable are only a few words I would use to describe the team. The team kept me up to date with the progress of the work and explained everything in great detail. I will continue to service my vehicle at Ray’s. More

This is the second time my Jeep Compass has been brought back for the same reason, the problem still has not been rectified. Anna was fabulous…professional and kind, but unfortunately my jeep has not been back for the same reason, the problem still has not been rectified. Anna was fabulous…professional and kind, but unfortunately my jeep has not been fixed. I drive it daily with apprehension in fear that this issue is going to result in an accident. More

Don't blame dealer for low rating. I felt the manufacturer hindered the dealer's efforts to perform the work on my vehicle efficiently and expediently. I felt the manufacturer hindered the dealer's efforts to perform the work on my vehicle efficiently and expediently. More

Service is nice to deal with! Work performed as requested! Follow up work pending! Will take my car here for service again! Work performed as requested! Follow up work pending! Will take my car here for service again! More

Working with Paul was great. But after I paid the bill. I thought someone would bring the car up front for me. But after I paid the bill. I thought someone would bring the car up front for me. More