Ray Laethem Buick GMC

Dropped my vehicle for service on Friday. Advisor sent me quote and said he didn't have part and I'd have to wait until Monday. Monday came and no call by 1030, I called them and they said Advisor sent me quote and said he didn't have part and I'd have to wait until Monday. Monday came and no call by 1030, I called them and they said car was ready (why didn't they call me?). Price for final job was $100+ higher than Friday's quote. They said they would look into it for me. 4 hours later, I had to call to find out what was going on. Got transferred to Voicemail several times and finally someone came on and told me that she spoke to manager about my issue and I'd have to wait until next day to find out why the difference in quote. (Again, why didn't they call me). Had my daughter drive me over there and got an audience with the service manager who was able to reconcile the difference, they did work that I didn't want done. Bill was discounted, thank you, but Ray Laethem, I shouldn't have to come over there to get stuff straightened out. And I should have been called back when my car was ready and shouldn't have had to wait 4 hours to get a call back regarding a change in cost. More

I went purchase a lease I contacted salesman and he was supposed to call me Back and didn’t,I had to call several times to find out status. I sent my Chevy spark there after making a appointment in adv supposed to call me Back and didn’t,I had to call several times to find out status. I sent my Chevy spark there after making a appointment in advance so the issues were mentioned the car got towed there for a broken hood cable to be replaced and the hood latch and a windshield… The service guy told my wife to get safelite because their suppler was out of that windshield as if none were ever to be made or gotten again???? So u go to a dealership that is same brand and after towing and appointment and pre discussion all u get is we can’t do the work we don’t want to do the work and we have no time frame on a windshield?????!!! so I call 7 times get voicemail and the phone answering person so I ask for service manager I was told he was busy all day not taking calls , so I stated if I have to call fox 2 or help me hank I will since I can’t be heard or serviced there . I got a call from service manager but it was still the same the dealership would not do the work because the tec didn’t want to do the work and they first said it had to be fixed in the body shop Because the bumper may have to come off etc, the body shop Person said go thru the grill by cutting it then we would have to buy a new grill because the tec couldn’t get to the hood latch , service had commented they didn’t wanna damage the radiator so as u can tell this is a mess . And the other time I had them program a new remote they didn’t program the remote start back so it’s not a good place to do business More

SCHEDULED RECALL SERVICE APPOINTMENT FOR 7:15 AM. DROPPED THE CAR OFF EXACTLY ON TIME FOR A JOB THAT IS ESTIMATED TO TAKE 2 HOURS. AFTER NO PHONE CALL BY 2:15 PM DECIDED TO GO AND CHECK ON THE PROGR DROPPED THE CAR OFF EXACTLY ON TIME FOR A JOB THAT IS ESTIMATED TO TAKE 2 HOURS. AFTER NO PHONE CALL BY 2:15 PM DECIDED TO GO AND CHECK ON THE PROGRESS. NO SURPRISE, THEY HAD NOT EVEN TOUCHED THE CAR. GM- THERE IS NO EXCUSE FOR THIS. YOU NEED TO TAKE CONTROL AND RE-TRAIN YOUR DEALERS. THESE ISSUES REFLEX ON YOU. More

Took 3 months to get an appointment and they didn't fix my leaking sunroof properly and charged me and I was told to come back again at my expense and they were out of loaners and again was rescheduled onl my leaking sunroof properly and charged me and I was told to come back again at my expense and they were out of loaners and again was rescheduled only to wait for another appointment which came 2 months later and in the meantime had to pay out of pocket to have remedied, so never again... More

The very first time I took a vehicle in for service. The results were disastrous. Daid I would not return. That was years ago. To be fair they had just become a Chrysler dealer, so I chalked it up to not kn results were disastrous. Daid I would not return. That was years ago. To be fair they had just become a Chrysler dealer, so I chalked it up to not knowing the brand. Years passed I tried again with an oil change. Results the same disaster. Recently Needed to have a headlight changed on my wife's vehicle. They are less than a mile away, so I told the wife to just go to Laethem, surely they could handle that. Less than 30 days later bulb out again. So she takes it back to find out why. They claim is was caused by the socket, and charged her 72.66 saying that if it happens again they would have to replace the socket. Hold up. You removed the bulb, and replaced it with a new one. Seems to me if there was damage done it was done by your Tech. 50 some odd dollars the first time + the current charge is OUTRAGEOUS for a bulb change . We won't even mention the 217. they charged for a new key fobb. After thirty two years as a Chrysler employee, 15 as a repairman, Ray Laethem you are the reason I will never buy Chrysler again. More

I took my vehicle in a for a 10:00 oil change appointment. After waiting for 1:45 minutes I asked how much longer it would take, I was told that my vehicle was next to be serviced due to an 11:0 appointment. After waiting for 1:45 minutes I asked how much longer it would take, I was told that my vehicle was next to be serviced due to an 11:00 meeting that the department had. No communication was ever provided to me until I asked for an update on the wait time. I was given the comment that "The wait time was unacceptable and that my vehicle should have been serviced sooner and that someone should have communicated with me sooner." I was offered some car wash vouchers for the inconvenience, which I declined. My vehicle was not completed until 12:30....which was a total of 2:30 minutes to complete an oil change. Needless to say I will not return there. Prior to me leaving my appointment I asked to speak to the manager and was told that he was out to lunch and didn't have a business card. I requested that he contacts me when he returns from lunch. Very poor service, communication, and very poor customer experience. The is is a prime example of lack of dealer customer experience and a key contributor as to why Stellantis struggles with being #1 in the automotive industry. As a FCA employee, it is very disheartening to see the lack of customer service committment that Ray Laethem dealership provided. More

I've leased a vehicle from this dealership 3 years ago. It was such a great experience, I decided to come back when my lease ended. I'm buying today! JAMIE GRASKEWICZ (hope I spelled that right) once agai It was such a great experience, I decided to come back when my lease ended. I'm buying today! JAMIE GRASKEWICZ (hope I spelled that right) once again shattered my expectations with his incredible level of customer service! He brought professionalism, experience, curiosity, and went way beyond to make this happen. He walked me through every step I needed to do, and even did some of them for me. Not only did he jump through the many hoops I unfortunately put before him, he met me with a great deal and positive attitude. I live In Leonard MI, I will continue to drive an hour away & past at least 20 dealerships to Ray Latham, as long as Jamie will be there to sell me cars! Bravo! I Love my new Enclave!!! More

They let Porters do Mechanic’s work and then do not inspect what was done. I needed a brake job and was told the brakes were ok. One block, just one block after leaving and I could not stop. inspect what was done. I needed a brake job and was told the brakes were ok. One block, just one block after leaving and I could not stop. More

Top notch salesman Walked in with a 2017 Buick Envision and walked out with a 2020 Buick Envision. Love the car and the ease of buying it. Friendly and efficient staff Walked in with a 2017 Buick Envision and walked out with a 2020 Buick Envision. Love the car and the ease of buying it. Friendly and efficient staff and salesman. More

Bob and Lauren did a tremendous job helping my wife and I lease a new Encore. They were very professional, personable and thorough during the entire process! lease a new Encore. They were very professional, personable and thorough during the entire process! More