Ray Laethem Buick GMC

I WILL NEVER EVER GO TO To Rae Laethum AGAIN! !! My wife and I were celebrating our 30 year wedding anniversary so I wanted to do something special for us and I set out to surprise her with a bra !! My wife and I were celebrating our 30 year wedding anniversary so I wanted to do something special for us and I set out to surprise her with a brand new vehicle so I called Ray Laethem dealership about a 2025 Buick Enclave on the phone and spoke to the salesman and he emailed me a quote over for the vehicle. I was very satisfied with the price, and proceeded to fill out the application. I told him upfront that I had excellent credit And he reassured me that my credit would only be ran only once through GM financial I said thanks cause I did not want my credit run all over the place multiple times with different banks so later that day I got an alert from the credit bureau that relate them had ran my credit Why did they run my credit so I called the salesman and he said that it was their policy to run the credit to make sure I could qualify to get the car I'm like you're not financing it. Why would you have my credit you told me GM oh, they're still gonna run it, so they only had a front wheel drive and stock so they had to do a dealer trade. It took them a few days to get it. GM financial didn't run my credit till four days later and I was instantly approved my son and I went to pick up the truck. On the table was a flyer talking about the Ray Latham advantage, which was a three year additional warranty that the dealership was offering for qualifying vehicles and business manager reassure me that this came with the vehicle. Oh, OK this is a good dealership. He also persuaded me to buy an additional maintenance program plan as well as gap insurance. I signed all of the papers we took possession of a vehicle, drove it home and a few nights later the Lord woke me up in the middle of the night and said to check that paperwork, something was not right so immediately I got up and looked at the paperwork and zeroed in on the selling price , he said go get the email that the salesman originally sent you. The prices were not the same. It was $1013 difference so that I called the dealership they kept me on hold for a long time so I drove up there wanted to speak to the business who wrote it up he looked over the paperwork and couldn't explain what the charges were. He said he didn't know what the additional $1013 was and why was the price difference Another guy came in and looked at the paperwork. He couldn't figure it out. Didn't know what it was so finally Will said he's the business manager and said that was $1013 for the Latham advantage plan that I bought I told him I don't know what you're talking about, you said they told me that this was complementary. He said it is complementary for the first 12 months and if you wanted it after that, there's an additional $1,013 I said where is the paperwork that says it is complementary where is the paperwork that I signed for and why is it just tacked onto the purchase price with no explanation and none of the paperwork he had no explanation for and said it was just an error that has never happened before and he's never seen it happen so after confirmed with several different guys in the building, he said that GM financial was going to credit my account when they update my credit report and I'm like that doesn't sound right so I just got off the phone with GM Financial they said that's not true. The dealership has to refund me the money for the warranties that I cancelled. I'm very disappointed in this dealership because the flyer is very misleading. It says 36 months it says nothing about it being complementary. It says nothing about an additional charge nobody ever explained it to me, nor did I sign paperwork for is my purchase prices inflated by $1,013. I will never go to this dealership again. I told Will that I was not satisfied this is NOT right and what is the procedure if I just wanted to turn his vehicle in and just walk away, he said that there was no cooling off nor could he rewrite the paperwork. I don't know how many peopl More