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Ray Skillman Northeast Buick GMC

Indianapolis, IN

4.8
1,152 Reviews
As the premier Indianapolis Buick GMC dealer, Ray Skillman Northeast Buick GMC would like to welcome you! Whether you’re researching new Buicks, GMCs, used cars, are ready to buy, or are looking for a reliable service and parts department, our Buick GMC dealership in Indianapolis has you covered! Ray Skillman Northeast Buick GMC has an outstanding reputation because we put the customer first. Visit our Buick GMC dealership in Indianapolis, IN and test-drive the new GMC Terrain Crossover SUV or the Professional Grade Sierra. Ray Skillman Northeast Buick GMC is also your Buick dealer in Indianapolis, come in and see the award-winning LaCrosse sedan or Enclave crossover. You should know that Ray Skillman Northeast Buick GMC has a vehicle to meet your transportation needs. As a used car dealer in Indianapolis, IN, Ray Skillman Northeast Buick GMC is proud to offer you a wide selection of used cars, used trucks, and used SUVs that are like new. Our dealership also has a great selection of quality used Buicks and GMCs in Indianapolis. Don’t hesitate to contact us regarding affordable financing options on any new or used car, truck, and SUV in Indianapolis. When searching for a service department in the Indianapolis area you can trust your Buick or GMC with, come to the GM Goodwrench trained and certified technicians at Ray Skillman Northeast Buick GMC. Our Indianapolis Buick GMC dealership’s parts department supplies quality OEM parts and our service and parts departments are up-front and personable. For all of your Buick GMC needs visit Ray Skillman Northeast Buick GMC at 7550 E Washington Street Indianapolis, IN 46219.
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7550 East Washington Street

Indianapolis, IN

46219

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Showing 1,152 reviews

February 12, 2014

Tony Dyer did a great job working with me when I bought a 2011 Buick Regal Turbo on 12/31/13. He did not use high pressure tactics, just a very nice person who knew what he was talking about. I would buy ano More

by 93transam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Dyer
Feb 22, 2014 -

Ray Skillman Northeast Buick GMC responded

Thank you for all your comments! It is important to us to know how our customers really feel once they leave our dealership. That is the only way we know of to evaluate what needs to be adjusted. We appreciate the time you took to give us the review and we wish you safe driving always.

February 11, 2014

Me and my husband have both bought vehicles from here and I refuse to go anywhere else. I have recommended many people!! All the staff weve worked with are amazing, we adore all of them. More

by lehrgott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Pancake, Jim Schofield, Dominic Zappia
Feb 22, 2014 -

Ray Skillman Northeast Buick GMC responded

Thank you so much for taking time out of your day to let us know that you are happy! We appreciate you and your referrals! Please stop in for a cup of coffee or a coke when you are in the neighborhood. Until then, safe driving!

January 29, 2014

From the moment I walked in to driving off in my new car I felt like I was the most important person they were working with. Their attention to detail with helping me find the right car, to getting me the b More

by indy360tours
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Zappia, Charlene Powell, Kyle Poole
Feb 10, 2014 -

Ray Skillman Northeast Buick GMC responded

Thank you so much for taking the time to let us know that we treated you right! We really appreciate that. Our team does work very hard to make everyone who comes through our door to feel comfortable. Enjoy your new Terrain...and safe driving always!

January 12, 2014

I normally do not write reviews but this experience was the WORST dealer experience I've ever had. Do not shop at this overpriced joke of a dealership. Apparently you need an IQ of less than 50 to work th More

by jeremysgriffin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Clay Wade
Jan 13, 2014 -

Ray Skillman Northeast Buick GMC responded

We'd like to sincerely apologize to our customer. We tried our best to find a vehicle that fit the guidelines that you had established. Unfortunately we did not have a vehicle that would work. There also seems to be some confusion as to the price quoted. If so, we again apologize. Our main goal, during every transaction, is to make each and every customer comfortable with our practices and happy with the end result, whether or not it culminates in a vehicle sale. Unfortunately, sometimes we fail despite our efforts. We do appreciate your feedback so that we may improve.

January 04, 2014

Very condescending men. Woman barely had time for us at all. Tried to give them a chance to redeem a poor experience last time, but they reproved their inadequateness. More

by julieHarmon
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Beck, Dillon Ruggles
Jan 09, 2014 -

Ray Skillman Northeast Buick GMC responded

Hi Julie, Thank you for taking the time to provide your feedback. We have reviewed the situation with all parties that were involved with your visit and your situation. It is our deep regret that you left with the opinion about your experience that you conveyed here. As a group, we sincerely try our very best to make everyone that visits our dealership feel that they are welcome and that we care about finding a way to meet their needs, even when it seems impossible. Obviously this time we missed the mark and we apologize. Thanks again for providing this important perspective so that we may endeavor to improve. Safe Driving, Julie.....Your Friends at Ray Skillman

January 04, 2014

These to gentlemen were like Santa Clause. They worked until I was "happy" with my purchase. I am still smiling everyday. Thanks Guys you are the best More

by windsong58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Lee
Jan 08, 2014 -

Ray Skillman Northeast Buick GMC responded

Thank you for the feedback! We aim to please and it is super to know that you were happy with the purchase and your treatment! Safe Driving from your Santa Clause Friends at Ray Skilllman!

January 01, 2014

I came to Ray Skillman Buy here Pay here because I needed a new car in the worse way! I had no idea what to expect. I Had never purchased a car on my own before. Kathy greeted me before I even entered the do More

by sebed1585
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Pancake, Jim Schofield
Jan 08, 2014 -

Ray Skillman Northeast Buick GMC responded

It means the world to us that you would take the time to provide feedback on your experience with Kathy and Jim! They truly do care about everyone that walks through the door and we appreciate knowing that your experience with them was good! Take care and safe driving wherever your new car may take you!

December 31, 2013

I put a $500.00 down payment, on an left over 2013 GMC truck. I found a better deal at Andy Mohr Buick/GMC Fishers. So I decided not to purchase the truck at Skillman's Northeast. They refuse to refund More

by mikewalton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Tom Ackerly, Tony DiLoreto
Dec 31, 2013 -

Ray Skillman Northeast Buick GMC responded

What the customer falied to say was that he called us stating he wanted the truck at the agreed upon figures but did not want to pick it up until we added some items to the truck. We told him that we needed a non-refundable $500 deposit to add the items. This was because the truck would be more difficult to sell with the adds.He agreed and gave us a deposit by credit card over the phone. We then added the items to the vehicle. When we called him two days later to let him know his truck was ready he said he didn't want it anymore. When he asked for a refund we reminded him that it was non-refundable. We did tell him that we would give him his deposit back once we sold the truck if we could get the money for the items he added from the new purchaser. We feel this was more than fair to the customer since it was a non-refundable deposit to begin with. On another note, the customer didn't go shopping at anotherDealership for a truck till a week later per his e-mails he sent me so he didn't have a better deal anywhere else at the time he changed his mind. One of his e-mails even stated he knew he was wrong but wanted a refund anyway. He will get a refund when we sell the truck and we get our money back for his adds.

December 28, 2013

i have been buying cars since 1968, kathy pancake is the nicest salesperson i have ever dealt with, as well as being knowledgable of the vehicle that i purchased. if you are looking to buy a car in pleasant More

by appleseed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
kathy pancake, Kathy Pancake
Jan 08, 2014 -

Ray Skillman Northeast Buick GMC responded

Thank you so much for taking the time out of your busy schedule to let us know that we met your expectations! Kathy is truly an asset to our team and we appreciate your comments! Please stop by anytime and see us! Safe Driving!

December 04, 2013

Jason was pleasant, attentative, knowledgeable and seemed to have my best interest at heart. Had answers to my questions or was willing to seek the information . He sent an email to thank me for the opportu More

by ronspat
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Miller
Dec 10, 2013 -

Ray Skillman Northeast Buick GMC responded

Thank you for your feedback! We know it takes time and effort to do this review and we really appreciate knowing how our service stacked up for you! Please stop in any time and visit with your Friends at Ray Skillman, we are always at your service! Thanks again and safe driving!

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