Ray Skillman West Auto Mall - Service Center

Courteous and Efficient A few months ago I purchased a 2014 Ford Fiesta. It was very low miles and loaded. I felt I was really getting a deal. However, I noticed that the A few months ago I purchased a 2014 Ford Fiesta. It was very low miles and loaded. I felt I was really getting a deal. However, I noticed that the car wasn't shifting correctly. I then did some research on line and found out that this car has this problem. I was VERY UPSET and called the dealership. Yanni was so calm, courteous, and got right to the bottom of the problem. He found another person within the Ray Skillman family who knew about the problem. He ordered the parts and when they arrived he called to ask me to bring the car in. I did so and had a wonderful loaner so I didn't have to miss any work. They even took the car on to the repair location. They, he and Jeff Hodge, went the extra mile by sending the car to the Skillman location that had done this same correction prior. I received my car back, washed, full of fuel, and shifting like a dream. Thank you!!!! When they say they will take care of any problem - they really mean it!! God bless you all. Janet Simpson More

Amazing Lyndsay has always been so helpful and sweet. Best service advisor I've ever met. Next time I come back Lyndsay is who I will definitely see. Lyndsay has always been so helpful and sweet. Best service advisor I've ever met. Next time I come back Lyndsay is who I will definitely see. More

Worst place to buy a car!! They are crooks Have dealt with Ray skillman for the past 10 years .. And the last 2 years they have not shown any customer service they are all liers and just want t Have dealt with Ray skillman for the past 10 years .. And the last 2 years they have not shown any customer service they are all liers and just want to get your business then treat you like crap after they sucker you in.. We have bought 4 cats referred 3 people in the past years . This will be the last time I ever deal with this xxxx hole of a car lot.. I will tell everyone I know not to buy a car thru them.. They think they can screw you over .well this is the last time you screwed us over this will be the 2nd time ... No more !!! More

Awful Customer Service to long time customers On April 25, 2015 while returning home my 2011 Hyundai Tucson with barely 61,400 miles shifted really hard and then would not accelerate (RPM’s go rea On April 25, 2015 while returning home my 2011 Hyundai Tucson with barely 61,400 miles shifted really hard and then would not accelerate (RPM’s go really high but the car barely moved). I had to go out of the country for a week so my mother and grandparents would see what they could do. Car was towed to the dealership we bought it, Ray Skillman Hyundai at the Auto Mall. They found that a hose had broken, draining my transmission fluid. This was not covered under warranty. My grandparents paid 333.16 and proceeded home. Within 30 minutes of being on the road the car broke down. My grandparents had to wait for over an hour for a tow. The conclusion of this problem equaled a new transmission covered by my 10 year 100,000 mile warranty. I feel that the initial fix done by Ray Skillman was not the true problem and this resulted in the loss of my original transmission. No one seems to care that my car stranded my grandparents on the side of the road. CARLA LOYD at your dealership is a poor representative for your company. I filled out a survey about my dissatisfaction with the 333.16 no fix. She called and upon speaking to me for the very first time did not care that this was such an inconvenience. I tried to explain to her that for the past 10 years my family and I have been very loyal customers of Ray Skillman. We have had AT LEAST 5 cars purchased brand new from your dealerships over the years. She then talked over me saying she had already been made well aware that we would take our business somewhere else. That doesn’t seem like a very good representation of your brand. Auto dealerships are a dime a dozen now a days and live off of referrals. Hendricks County has grown immensely over the past few years and us taking our business to Andy Mohr or Terry Lee seems like a great idea. I need explained how fixing a hose and replacing fluid cost $205 in labor and $116.04 for a fix that only got my car 20 miles down the road. I understand this was not covered under warranty but after the fact knowing my whole transmission needing replace, causing a customer to be stranded in a car only having barely over 61,000 miles really worth 333.16? More