Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Ray Skillman West Auto Mall - Service Center
Indianapolis, IN
1,080 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,080 Reviews of Ray Skillman West Auto Mall - Service Center
Sort by
August 18, 2022
Staff is friendly, competent, and helpful. Being able to view the repairs while looking at video on my phone and to talk directly to the mechanic is convenient and practical. Being able to view the repairs while looking at video on my phone and to talk directly to the mechanic is convenient and practical. More
by d2dawson9311
Employees Worked With
Karri Campbell
August 14, 2022
The most efficient and confidence inducing experience I've had at a care service dept is a very long time. Your staff was professional beginning to end. Thank you. I've had at a care service dept is a very long time. Your staff was professional beginning to end. Thank you. More
by johnhall
Employees Worked With
Janel (?) in service
August 11, 2022
They got me in and out quickly. They fixed the problem I bought my vehicle in for and outlined next steps should the repair not hold. They fixed the problem I bought my vehicle in for and outlined next steps should the repair not hold. More
by frfoxiii
Employees Worked With
Karri Campbell
August 11, 2022
Excellent and timely service and very very friendly personnel. I’m willing to drive past another Mazda dealer to come here and get my car serviced because of the way I’m treated personnel. I’m willing to drive past another Mazda dealer to come here and get my car serviced because of the way I’m treated More
by Srobinson
Employees Worked With
Jamie Phillippe
July 29, 2022
Loved my car buying experience in 2020. However, subsequent visits (2) for scheduled service were met with indifferent and callous attitudes. However, my 3rd visit was a refreshing change. However, subsequent visits (2) for scheduled service were met with indifferent and callous attitudes. However, my 3rd visit was a refreshing change. The changes in the waiting room (with pretty good coffee and cookies) was a welcome upgrade. But the best change of all is Brantly Batton. A true service oriented person who takes pride in his work and treats customers with respect. The entire atmosphere is different in the service bay now. It is amazing what one person's attitude can do for an entire operation. What ever you are paying Brantly, it's not enough. More
by steveb55
Employees Worked With
Brantly Batton
July 28, 2022
I could not be more pleased. Part was covered by warranty, which I had not even considered, the service given by the service writer/tech was superb. Part was covered by warranty, which I had not even considered, the service given by the service writer/tech was superb. More
by mikegaskey
Employees Worked With
July 22, 2022
Absolutely wonderful and great experience, with service Department from Tony May I was very appreciative that Tony took the time to pick up and drop off my vehicle! Patrick was on it with email if i had Department from Tony May I was very appreciative that Tony took the time to pick up and drop off my vehicle! Patrick was on it with email if i had any questions and Blantly give 5 stars too, installed part just right! Thank you, Donna More
by Stulld
July 20, 2022
I was provided with great service and all of the questions I had were answered. I didn't feel like they were trying to get me to "add on" services at all. They were very friendly and the lounge was questions I had were answered. I didn't feel like they were trying to get me to "add on" services at all. They were very friendly and the lounge was a great place to wait for my car. More
by bataylor
Employees Worked With
Other Employees :
Patrick Rady, James Stephens, Jamie Phillippe
