Ray Skillman West Auto Mall - Service Center

Ray Skillman Westside Restores Faith A few weeks ago a piece of body trim broke off of our ‘17 CX3. Though we had not hit anything and nothing hit us, it was difficult to imagine how this A few weeks ago a piece of body trim broke off of our ‘17 CX3. Though we had not hit anything and nothing hit us, it was difficult to imagine how this piece broke off. I had taken it to the Mazda dealer in Westfield because that’s where we bought it and because we live about three minutes from there. I knew how it looked and wasn’t sure what to expect when I had it looked at. I didn’t really expect to get it repaired under warranty although that is what I thought should have happened. The last thing I expected was to basically be called a liar. The service manager looked at the car for maybe 30 seconds and declared that I had obviously hit something that caused the damage. I knew for a fact this was not the case as I was there when it happened but the indifference and “tough luck” attitude was not what I expected as a returning customer. He simply said Mazda wouldn’t pay for it. He asked me if I wanted it and when I said not if I had to pay for it he literally shouted back to the service desk to cancel that order. I was shocked and very angry at how I felt I was treated. I had bought my ‘16 Mazda3 a bit over a year before at Ray Skillman Westside mainly because it was the only dealership in central Indiana that had a stick shift in stock. Though inconvenient I decided Roush did not deserve my business. I brought my CX3 to Skillman and was greeted by Karri Campbell. I related my story to Karri and she listened with a sympathetic ear. I must have still appeared very angry but I tried to be polite and I told her explicitly that I expected to pay for the repair as I had not purchased the car there. She went to the back to check on a price and after a few minutes came back and said she discussed my story with her Mazda parts rep and offered to pay for the part if I paid for the labor. I was very pleasantly surprised and impressed and honestly a little embarrassed that I had projected my anger at someone who did not deserve it. This whole mess was over an $87 part with $60 worth of labor. It is an example of how poorly one CSR handled a situation and how fantastically another CSR handled it. Karri is an outstanding example of someone who cares about her customers. I will always take my cars to Ray Skillman Westside even though it is out of the way and Roush is only a few minutes from my house. Roush will never see me again and I will tell anyone who asks about my experience. More

excellent The service was fast and friendly and I was very pleased to find that they had my parts in stock. Would definitely recommend to friends and family. The service was fast and friendly and I was very pleased to find that they had my parts in stock. Would definitely recommend to friends and family. More

Awesome Couldn’t have been better ! Jami was extremely friendly and a pleasure to see at 7:30 in the morning. Before I knew it I was driving home. Perfect !! Couldn’t have been better ! Jami was extremely friendly and a pleasure to see at 7:30 in the morning. Before I knew it I was driving home. Perfect !! More

Excellent service Excellent, they went over the service I was having done. As well as up coming service that I would need and the time frame the service should be done. Excellent, they went over the service I was having done. As well as up coming service that I would need and the time frame the service should be done. Very professional and friendly. I appreciate the time and thoughtfulness. . More

They always perform! Back-up camera needed replacement, in-addition to testing the performance of the A/C on my eight year old Sorento. Lyndsay, my service representative, Back-up camera needed replacement, in-addition to testing the performance of the A/C on my eight year old Sorento. Lyndsay, my service representative, said the required service would take an hour and a half. They finished a few minutes early! All systems go! More

Optimal recall Great communication from the start to finish of the visit. Left the car the night before and they called when they got the car inside and started the Great communication from the start to finish of the visit. Left the car the night before and they called when they got the car inside and started then call at the mid point and when they where finished. Very happy with the service. More

Service on my Outlander From scheduling to finish, getting any service done is a breeze, and I enjoy coming down from Kokomo to get any regular maintenance completed. Patrick From scheduling to finish, getting any service done is a breeze, and I enjoy coming down from Kokomo to get any regular maintenance completed. Patrick is awesome! More

Friendly service deparetment The service was friendly, let me know other areas on the car that may need service in the future. Clean waiting area and free refreshments The service was friendly, let me know other areas on the car that may need service in the future. Clean waiting area and free refreshments More

Service visit Great experience with Ali. I didn’t know my tail light was out and they found a nail in my tire and fixed it before anything bad happened to me. Very Great experience with Ali. I didn’t know my tail light was out and they found a nail in my tire and fixed it before anything bad happened to me. Very appreciative of all. More

Always Superior Service Lyndsay Williams and Jami Phillippe have always provided the most friendly superior customer service experience on every visit, and this time was no e Lyndsay Williams and Jami Phillippe have always provided the most friendly superior customer service experience on every visit, and this time was no exception. Jami was just as awesome as ever. The window tint and door edge and handle pocket protectors all look fantastic! Really loving my new ride! More