Red McCombs Toyota

I just returned from two back to back deployments and needed to find a vehicle. After settling on the 2014 Scion tC, I came online to USAA for an Auto Loan. After qualifying, I saw that a New Car Buying needed to find a vehicle. After settling on the 2014 Scion tC, I came online to USAA for an Auto Loan. After qualifying, I saw that a New Car Buying Service was being offered in partnership with TrueCar.com so I signed up for it. On 26 August, I went to the dealer, Red McCombs, USAA/TrueCar.com has designated for my new purchase. As soon as I arrived on the lot, I was greeted by Cameron Gutierrez. I immediately told him that I was there under the USAA/TrueCar New Car Buying program and was there to see Mike Buffenbarger as his name was listed on my certificate. Cameron made no effort to go get Mike nor really seemed interested in my certificate or the USAA/TrueCar program. Cameron asked what I was looking for. I told Cameron that I wanted to test drive a manual 2014 tC but was likely going to need to order my car. I then asked for Mike again but Cameron told me that he was busy. I went ahead and completed my drive (this was my 5th drive after visiting several other Scion dealers,) As I knew that I wanted it. I told Cameron that I was very specific on my accessories. Cameron then brought me inside to sit so he could see about how fast he could order what I wanted. As we were about to move into the actual buying portion, I again asked for Mike as I wasn’t sure if I needed to speak to him to stay within the intended Car Buying Program. Cameron disappeared again. When he came back, he brought Estevan Garcia with him. Estevan explained that Mike was actually part of the internet team but Cameron was the actual salesman. I explained to Estevan that I was there for the USAA/TrueCar.com Car Buying Program. He just stated, “Yeah, yeah” but also showed no real interest when I tried to show him the certificate. Both Estevan and Cameron sat down with me to ask what I wanted in my vehicle. I was very clear with my accessories that I wanted. They both left to try and find my car. Estevan then returned with Cameron in tow to tell me that they located my car and it could be here in a day. He shows me the price. I saw the car had more accessories than what I wanted and told him so. Estevan told me, “Well that’s how the car comes.” I stated that I wanted my car with the four accessories and that was all. He then tells me that to get the car I want, I will have to order it so I may be waiting for months since the dealership orders their inventory about 2 months out. I stated that I didn’t mind waiting. They both leave again. Cameron then comes back to me to ask for my name, phone number and email address. I tell him that he should already have my info as USAA sent Red McCombs my info and it was received as I had emails from the dealership that morning. Cameron stated that they didn’t have it and needed it again. He also wanted to clarify that I wanted navigation in my system and stated that he believed it was going to cost more but he would check. Again both Estevan and Cameron returned to tell me that my navigation was going to cost me $1,700 ON TOP of the $1,198 I was already going to pay for the premium stereo. That didn’t seem right to me at all so I asked them to remove that option. They both left again. When both returned, they told me they found the car and it could be there in a day or two. After adding the figures, I saw that it was still about $500 more than what I expected to pay. I asked what it was and Estevan stated that it was the dealer installed accessory package. I stated that I didn’t want it. Estevan told me that that is how the car comes. I told him again that I didn’t want it. Estevan then said he would go and see if he could take it off. As he left, I had felt I reached the limit of my patience. I was especially annoyed that this was not a Hassle Free experience that both USAA and TrueCar had promised. No one at Red McCombs was listening to what I wanted. Later, both men returned with more paperwork, this time showing the dealer package removed and of course, acting like they did me a huge favor. When I compared the prices, I still saw a $50 dollar discrepancy that I was curious about versus the certificate printed from USAA/TrueCar.com (that no one bothered to look at or acknowledge earlier.) When I asked what it was, both men stated that they didn’t know but had to ask. By then I was finished and decided to leave. As I walked into the parking lot, I was chased down by Cameron, Estevan and a man named George, who stated he was a manager. George was trying to get me back in by explaining the $50 difference. I was no longer interested and proceeded to leave the dealership. Later that day, I received a call from Cameron. In order to get me to return, he offered to subtract the $50 in question and give me my window tint for free. (A $339 value.) I was so put off from the dealership, I absolutely did not wish to EVER return. They were THAT awful to deal with and I would never send anyone there to buy a car. I instead went to Universal Toyota to conduct my business, so please see my review under that dealership. More

I was looking for a wheel cap for a 2001 Camry wheel. i had bought this car in another region of the country. Another dealership in the city couldn't find the part or part number, but Ernest did and this e had bought this car in another region of the country. Another dealership in the city couldn't find the part or part number, but Ernest did and this ended an ordeal for me that had taken up a number of hours of my time over the last few months. He really showed a desire to take care of the customer's needs. This was an aftermarket wheel made by Enkei and placed on the car before I bought it new and I had previously contacted both Enkei and the original toyota dealership without success in finding the part or part number. In fact, no one at Enkei wheels or the dealership in California could do what your employee did for me, he found the part number, which was exactly what I needed. Thank you Glenn Terry More

I bought a truck from Josh Hartman at Red Mc Combs and was very happy with the service he provided! Our truck is perfect for our family. We would recomend anyone looking for a vehicle to call Josh Hartman was very happy with the service he provided! Our truck is perfect for our family. We would recomend anyone looking for a vehicle to call Josh Hartman. He is very helpfull, and will find you what you need. More

My wife and I want you (Red McCombs Toyota), your staff, and your organization to know Mr. Dustin Hall's appreciation towards high standards of quality. I want you to know that you have an exceptional em and your organization to know Mr. Dustin Hall's appreciation towards high standards of quality. I want you to know that you have an exceptional employee Mr. Dustin Hall in your Toyota support division. His calm patient manner was a great help to me and my wife when my frustration was at an all-time high. His knowledge, tactic, and his remarkable problem-solving abilities are rare indeed. If the quality of a firm's employees is an indication of future success, then Mr. Dustin Hall is the second hand in a fine Swiss watch that allows the entire time piece of any organization to work together efficiently and effectively. Mr. Dustin Hall assisted my wife and I on numerous occasions, both during his duty hours and on his personal time after duty hours in order to achieve full and complete success. Such professionalism is rare nowadays. Mr. Dustin Hall is foremost an asset to your entire Toyota organization. I have been working in Afghanistan for the last 5 years and to see this quality in America today is very comforting at the least, I highly recommend anyone to visit Mr. Dustin Hall while researching the purchase of any Toyota brand vehicle. Again, thank you so much. I greatly appreciate your generosity. To include everything above, while during your finance please visit Mr Vic. (I apologize for not remendering his last name) If you have any questions, please feel free to contact me. Thank you, Frank and Velma Barba More

We live in Brownsville, Tx and decided to go up to San Antonio for the Thanksgiving holiday and the possiblity of our daughter purchasing her very first brand new car which we are happy to say that she di Antonio for the Thanksgiving holiday and the possiblity of our daughter purchasing her very first brand new car which we are happy to say that she did purchase one. During the paperwork process we were told that the car needed to have some door guards installed however it could not be done on that day because the person who did that was not available (this was on a Friday). We did advise that we were heading back home on Sunday and asked if a dealership close to home could install them for her and we were told that they thought it could possibly be done but would inquire and let us know for sure. Well needless to say we drove about 300 miles home and within 2 days we received a call advising my daughter that she needed to take the car back to San Antonio because it could not be done at a dealership close to home which made us furious in that fact that she needed to drive back adding 600 miles just for some door guards that only took seconds to install. It was a big inconvinience because I had to miss 2 days of work just to take her. Over all we were very satified with the customer service, the salesman Mr. Carl Moore was excellent and so were the other gentlemen who helped us out. More

We would like to compliment Melissa Bellamy and the service department at Red McCombs for the excellent service they ALWAYS provide. Melissa's professionalism and the ability to get to the bottom of a service department at Red McCombs for the excellent service they ALWAYS provide. Melissa's professionalism and the ability to get to the bottom of a situation we had on our 98 Avalon exceeded our expectations. Such a commitment to great customer service is to be commended and is very much appreciated. We have always had our 98 Avalon and 02 Tundra serviced at RedMcCombs Toyota and will continue to do so with the outstanding customer service they continue to provide. More

Very friendly and we got a great car at a super price. Employees worked as a team and always had our best interest at heart. Thank you! Employees worked as a team and always had our best interest at heart. Thank you! More

I can't say enough about Alec! He exceeded my expectations. He did everything possible to make my buying experience as easy and painfree as it could possibly be. I traded my 2009 Toyota for a 2 expectations. He did everything possible to make my buying experience as easy and painfree as it could possibly be. I traded my 2009 Toyota for a 2013 Scion and could not be happier. He is professional, friendly, and very prompt with everything that he did for me. I will be a loyal customer for life. Not to mention, I am 300 miles away and he did everything that he could to help me with my vehicle selection, options, and delivery. I couldn't have asked for a better experience at any other dealership. Alec Hardy is awesome!! More

I was looking for a new car and was interested in something with good gas mileage. My wife has arthritis and has difficulty getting out of vehicles if their seat is too low. We went to this dealers something with good gas mileage. My wife has arthritis and has difficulty getting out of vehicles if their seat is too low. We went to this dealership to see if she could sit in a Prius V to see if it is too low for her. We arrived at the dealership and found a Prius V outside. We looked around it for a couple minutes then I went inside to find a salesperson to help us. When I walked inside I saw a desk with two young ladies seated at it. I walked up to the desk and both ladies had their heads down looking at their cell phones. They were texting or something I guess. I stood there, a couple feet from them at most for at least 40 seconds before one of them decided to look up and even acknowledge that I was there! I asked her if she could find me a salesperson and she got up and wandered in and out of offices for about 3 minutes before she came back and sat down. Without saying a word to me. Was someone coming, did she give up? I didn't know because she didn't bother to say and just went back to looking at her phone. This alone should have been enough to tell me that customer service isn't this dealers strong point but I waited another minute or so before a man that looked in his 60s or so wandered out and asked me if I needed help. I explained my wife's issue and asked if he could show us to a Prius V we could sit in. He told me that they didn't have any Prius V's but said "she could come in and sit in a regular Prius, they're the same thing". Now, if they're the same thing (which I know the Prius V sits higher off the ground, I checked the specs on the website) why would Toyota make another model? I told him that they had one outside, could he come out, let us in it and she can sit in it? He just repeated that they were the same, I should bring her inside to sit in the one in the showroom. I said ok and just left. I'm dumbfounded by all this as I expected if I was willing to spend some money on a new car that I could expect the dealership be willing to help me out and sell me one. Apparently not this dealership. We ended up buying a Honda C-rv EX-L from Gunn Honda; the service was excellent and we couldn't be happier with the way they treated us. More

Called from Grand Junction, Co. to schedule a needed repair and assure part was on site. Arrived at scheduled time and repair was done (overran estimate time ~1/2 hour). While waiting for initial schedu repair and assure part was on site. Arrived at scheduled time and repair was done (overran estimate time ~1/2 hour). While waiting for initial scheduled repair,Told service person windshield washers, front and back did not work also. They said it was a motor and put one in. Removed it as it was not the problem. Claimed switch was problem. I told them to please check fuse as very unlikely two motors would fail (front and rear)at same time. Said fuse was o.k. and they did not have switch so could not repair that day. We were only passing through town of 7 week road trip from Seattle, so left. The looking for and installing/uninstalling washer motor was a little over two hours. Today I looked at fuses and found 20 amp fuse was "missing" altogether. Replaced it and washers work fine... We wasted over two hours at the dealer when we needed to be on the road to a scheduled location with friends that night. I can not believe that a certified Toyota repair dealer would not have looked for the obvious as a first possibilty, especially when I told them "very unlikely two motors would fail at same time.". I can not speak to purchasing a vehicle from this dealer.... but I would never take a toyota to them for service... More