Red McCombs Toyota

Buying a car has always been a terrifying experience for me. The time involved, the choices of models, options and colors and most of all, the haggle of prices are some of the things that I do not like to me. The time involved, the choices of models, options and colors and most of all, the haggle of prices are some of the things that I do not like to deal with. Coming to Red McCombs Toyota has not been too bad as I had expected. My wife and I met Mr. James English first. He asked what our interests were, then he showed us various choices of mini van. He took the time to explain what each model has and their differences were. Furthermore, he also made his recommendation for the expected parents. With his information, we were able to make our decisions easier and quicker. Next, we were introduced to Mr. Dustin Hall for price discussion. At first, the negotiation was a little bit lengthy between both sides. At the end of first visit, we did not come to an agreement on price and so we left. Because of having a good experience during the time being there with Mr. English and Mr. Hall, we decided to come back the second time for further discussion on price. We finally came to an agreement and the van was sold to us. When come time to pick up the van with all options added, Mr. English took the time to show us where the options added and some features of the van. He even told us to give him a call if we have any question relating to the van. Overall, because of the great customer experience that I had with Mr. English and Mr. Hall, I decided to make my purchase there. I congratulate Red McCombs Toyota on having outstanding employees especially Mr. English. He went above and beyond to help my wife and I to overcome the fear of buying a car. I will recommend my friends, families and co-workers to buy car at Red McCombs Toyota in the future. More

Every time I have taken my vehicle in for service, paid my bill at the cashier's desk, asked for parts or purchased a vehicle, I've been treated with respect and with a smile. Your staff make me feel since my bill at the cashier's desk, asked for parts or purchased a vehicle, I've been treated with respect and with a smile. Your staff make me feel sincerely, as if I'm family. This makes my third Toyota I've purchased from your dealership. You must be doing something right, if I made it a point to make your dealership my first and only stop. Capt. Joe More

Dustin and Tony were excellent in their service and friendliness. Although I wish I could have gotten a better interest rate, they were very nice and understanding. They also work well together. I w friendliness. Although I wish I could have gotten a better interest rate, they were very nice and understanding. They also work well together. I will definitely recommend them to my friends and family. More

HE REALLY HANDLES IT, ALL! (INFORMATION,OPTIONS, AND SEVICE) HE IS THE TOTAL PACKAGE AND GOES THE EXTRA STEP FOR HIS CUSTOMERS! HE COVERS ALL THE BASES. EXCELLENT! HE TAKES HIS CUSTOMERS ON TEST DRI SEVICE) HE IS THE TOTAL PACKAGE AND GOES THE EXTRA STEP FOR HIS CUSTOMERS! HE COVERS ALL THE BASES. EXCELLENT! HE TAKES HIS CUSTOMERS ON TEST DRIVES. COVERS ALL THE ADVANTAGES OF THE CAR THAT YOU HAVE INTEREST IN INQUIRING ABOUT. HE OFFERS YOU REFRESHMENT. HE IS GOOD. HE IS THE MAN!! I HAVE BEEN IN... FOR A COUPLE VISIT TO MAKE INQUIRIES AND ALEC HAS BEEN GREAT!! NO PRESSURE, THAT'S GREAT I AM SATIFIED WITH HIS HELP!! More

After shopping around w/ my roommate for a Hihglander,we found exactly what she wanted, a ’09 Highlander Limited. She was leaving to go out of town the next day, but knew she wanted it, so they worked out a found exactly what she wanted, a ’09 Highlander Limited. She was leaving to go out of town the next day, but knew she wanted it, so they worked out all the financing over the phone, decided the bottom line # and she offered to buy it. Since she wasn’t in town, they offered to hold it if she would sign a letter of intent to buy and fax in her credit card information. He informed her all she needed to do was come in and sign the paperwork Monday. She called Monday to setup a time to come in to sign, only for them to tell her they sold the car. Even after speaking with the Sales Manager, he offered no explanation as to why, and never once apologized. Obviously, she was very confused and angry and had no plans to do business with them going forward. The Sales Manager called her back yesterday letting her know they had another Highlander come in (same spec as the last one, but a different color), he wanted her to come look at, telling her he wanted to make things right. He told her they would do the same pricing, financing, etc. Reluctantly, she decided to go. When we arrived, the Sales Mgr’s supervisor met us outside to show us the car and quoting the price, which was 3K more than what she was told. She explained the only reason she even came back was because they said they were going to make things right and offer her the same pricing. He told her there must have been some miscommunication, because he could only come off the vehicle $500. She had him call the Sales Mgr, who had her come back, and asked if he told her he would sell the Highlander for the same price and the Sales Mgr claimed he didn’t say that. How convenient! We are both very upset at this time, because she has been lied to several times now and driven all the way back across town for no reason. The Supervisor tells us we should calm down, that obviously we misunderstood, and it would be best if we came inside to talk in his office!!! (He didn’t want the other customers outside hearing our conversation and how upset we were w/ their customer service and experience). He never accepted fault in the whole situation, nor apologized until I mentioned I worked for Rackspace and would be sure to let everyone know of our experience. He then started apologizing and praising their efforts and things they do for the community. And how he would like to put gas in my car to make things right. LOL At that point, I let him know, we were not interested in doing business with a company with such poor customer service. The overall experience was so bad, she decided against buying a Toyota all together. More