Red's Auto & Truck

Red's Auto & Truck responded

Jay, as a small business owner I was very surprised and disappointed to see your review. The Handicap upfitted 2006 Sienna you viewed here at our store for your daughter was none of the things you describe in this review. Our website had 111 high-resolution pictures including underside photos that clearly show there is absolutely no rust as you state, and the "coating" is from the Upfitter when the factory floor was removed to install the handicap equipment which is a $40,000 upfit, the CV Axles have no tears or rips and no grease loss, the underside is dry as a bone, and the dash is not destroyed all this is shown in the pics provided in the link in this response. https://www.redsautoandtruck.com/inventory/2006-toyota-sienna-xle-7-passenger/727897 If dealer rater will not post the link I encourage anyone reading this review to go to our website and check out the 111 photos of the "sold" 2006 Sienna and judge for yourself. We sold this van only a few days later to a great customer on the Western Slope who also brought their mechanic for their nonprofit with them and they did not note or mention any of the issues, with the exception of the broken seat belt buckle for the wheelchair strap down., which we agreed to fix, but they were not even worried and bought it and drove it home that day. Running a small business in today's economic climate is a challenge every day and we pride ourselves on going above and beyond for our employees and our customers. I understand no used near 20-year-old vehicle is going to be perfect and we never sell anything as perfect. However, the misrepresentation in your review is simply not warranted and is a outright lie that makes these daily challenges even harder. link https://www.redsautoandtruck.com/inventory/2006-toyota-sienna-xle-7-passenger/727897

Red's Auto & Truck responded

Phillip, As the owner this is the first I am hearing of any issues with the truck you purchased in May of 2021 for $29.963 (not $40,000), I remember helping you on his truck when you came in. You were very satisfied and spent quite a bit of time crawling under it and checking it out. I understand things can pop up on used vehicles especially ones with 104,000 miles so I wanted to do a little research on your issues to see what was going on before responding to your review. However, I have found no declined warranty claims meaning nothing was ever submitted to them for consideration of repair. I also looked at the CARFAX to see what repairs or issues you had or were dealing with and see no services or repairs performed in the year and 5 month since you have had it, not even a oil change. We are not a giant mega Auto plex and as the owner I am always in the office and available to help, you could have just swung in or called me direct and we could have chatted, if I dont know there is an issue I can not help.

Thephiliplewis responded

Mike, I appreciate your swift response. I am not here to split hairs or go back and forth with you. Solely to express my car buying experience with Reds. If you’d like to go with the pre tax pre warranty sticker price for arguments sake, that’s fine too. I fully understand by buying a used vehicle I assume risk. Yes, I spent some time looking it over before deciding it to be reliable vehicle. I was wrong. I called a few days after getting it back home to report some issues. I talked to a very unenthused Justin, who informed me that the service department was busy and suggested I call a shop in Denver. The shop was not affiliated with Reds and would charge full price. Essentially, I was getting the run around. I decided to end communication with your business because I was getting no where talking in circles, and my needs were just not being met. Fortunately I have the resources and ability to take on the much of the unforeseen labor, repairs and maintenance on my own. That is what I have been doing for the past year, working on a project truck. That’s also why there isn’t a history of oil changes on Carfax. But thanks for looking into that. This review is intended for those looking to buy a reliable used vehicle and don’t have the luxury, time or money to constantly be working on them.