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Reed Jeep Chrysler Dodge Ram
Merriam, KS
1,787 Reviews
Overland Park Jeep Dodge Ram Chrysler Is a Proud Recipient of FCA's Customer First Award For Excellence
Overland Park Jeep Dodge Ram Chrysler is among a group of elite dealerships that have been proven to provide the best sales and service experience. We would like to thank you for your continued support!
"We are extremely impressed with the accomplishments these dealerships have been able to achieve in a short amount of time," said Al Gardner, Head of Network Development, FCA - North America. "We gave our dealer body the challenge to join us in focusing on increasing our customer satisfaction, loyalty and service retention and through the core pillars of this initiative, these dealers have shown that it's achievable. These dealerships will be able to proudly differentiate themselves as elite stores by being winners of the inaugural Customer First Award For Excellence. "
The Big Picture
To create a more positive customer experience, and stronger relationships, the Customer First Award for Excellence process addresses five key pillars:
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,787 reviews
August 20, 2011
I will NOT be back to this dealership for service. My experience there on 8-19-11 confirmed that it is not a place with which I want to do business. My van was not starting properly and I suspected a b experience there on 8-19-11 confirmed that it is not a place with which I want to do business. My van was not starting properly and I suspected a battery problem. I made an appointment and then dropped it off at 7am. About an hour later, due to a power outage at work, my plans for the day unexpectedly changed so I called the service department and talked to Gary to give them a different phone number where I could be reached. He said he would make a note of it and let Steve know. About 11am I still had not heard from them so I called back to explain again that I was available to pick up my van as soon as it was finished. With an annoyed tone to his voice, Gary again said he would relay the message. By 2:45 I had still not heard from them and called back. Amazingly enough, my vehicle was currently with the technician who determined it needed a battery. Why after almost 8 hours was my vehicle not ready to go after such a simple repair, not to mention, why was I not called sooner???? I found out 3 hours later when I returned home that Steve called my home number and left a message about 12:30. Of course, I was not there because that is NOT the contact number I left with Gary when I called the first time nor was it the number I originally left with the service order! Also, when I went to pay for the service, the cashier acted as if it was a big imposition for her to get out of her chair and process my payment. I felt like no one at this dealership cared about doing a quality job and pleasing their customers. If I can't count on them doing such a simple repair with quality in a timely manner why would I trust them to do anything else? I won't be back. More
by janelcates
Helpful August 19, 2011
John Boyd listened to my complaint and had Mike, the front end specialist, drive with me to diagnose my problem. He immediately knew the issue and he and John Boyd got together with Doug Newman to get front end specialist, drive with me to diagnose my problem. He immediately knew the issue and he and John Boyd got together with Doug Newman to get it fixed using my warranty. They were friendly ,caring and GOT THE JOB DONE! I LOVE them all!!!!! More
by D Burns
Employees Worked With
John Newman, John Boyd, and Mike ,the front end specialist, Doug Newman, Jon Boyd
August 18, 2011
My wife and I visited the dealership to test drive a new Chrysler 200. John took us out for a test drive. He answered all my questions about the vehicle and the varying models of the Chrysler 200 line. V Chrysler 200. John took us out for a test drive. He answered all my questions about the vehicle and the varying models of the Chrysler 200 line. Very professional and kind. We have not purchased the vehicle...yet, but be sure when we do we are going back to visit John. More
by darkknight_ben
Employees Worked With
John Sorensen
August 17, 2011
Our sales representative did an excellent job of listening to our needs and making sure we found the right vehicle. He was very professional and I would definitely recommend him to someone who is in listening to our needs and making sure we found the right vehicle. He was very professional and I would definitely recommend him to someone who is in the car market. More
by tbauman
Employees Worked With
Travis Jones
August 15, 2011
It was a good experience. Terry was professional and thorough going over the vehicle controls afterward. The other staff members were friendly and helpful, too. I did feel a little rushed through the p thorough going over the vehicle controls afterward. The other staff members were friendly and helpful, too. I did feel a little rushed through the pricing/financing options presentation and decision making process. I like to think things through when I'm making a purchase of this magnitude and would've liked a few minutes to ponder the options I was given, but overall I'm happy with the experience and would go back to this dealership in the future. More
by carbuyerpf
Employees Worked With
Terry Mykins, Terry Mykins
August 15, 2011
Terry Mykin was very professional. I would highly recommend to anyone looking for a car. He worked very hard to make sure everything was just right. Their sevice was top-notched! recommend to anyone looking for a car. He worked very hard to make sure everything was just right. Their sevice was top-notched! More
by lcavener
Employees Worked With
Terry Mykin, Terry Mykins
August 13, 2011
Greg was very congenial and easy to communicate with in discussing my concerns about my car. His staff was very efficient and dealt with all of my requests for service in a quite reasonable time and at a discussing my concerns about my car. His staff was very efficient and dealt with all of my requests for service in a quite reasonable time and at a quite reasonable price. All of their explanations were clear and thorough. More
by dodgecaravan
August 11, 2011
I find this salesman to be extremely human. No hard core selling, just a happy exchange of money for goods. I would highly recommend to everyone I meet. selling, just a happy exchange of money for goods. I would highly recommend to everyone I meet. More
by hudste
August 10, 2011
This was my first car buying experience and John Sorensen really took care of me. He answered every question that I had for him, was very friendly throughout the process, and made purchasing my first car a v really took care of me. He answered every question that I had for him, was very friendly throughout the process, and made purchasing my first car a very enjoyable one. I would recommend John to anyone that is headed to this dealership to buy a car. More
by gparkeramos
Employees Worked With
John Sorensen
August 09, 2011
Salesman was easy to deal with, low pressure. Everything was laid out in advance no hidden prices. Would highly recommend to anybody due to the easy nature of the dealership. was laid out in advance no hidden prices. Would highly recommend to anybody due to the easy nature of the dealership. More
by mark.hansen17
Employees Worked With
Travis Jones
