Reed Jeep Chrysler Dodge Ram

I had called in a month in advanced to have the Jeep that I bought from them serviced - for the routine check and this squeaking sound that my car makes everytime I press on the brakes. The day came and I I bought from them serviced - for the routine check and this squeaking sound that my car makes everytime I press on the brakes. The day came and I again told the employee that about the purpose of my visit. I got the car and less than a minute of driving heard the squeak again. I returned back and told him about it. He told me that I just needed to hit on the breaks more agressively. So I told him that one of the reasons why I brought in the car was because of this. He then told me that they have cleaned the dust on the breaks and that it was fine. How could it be fine when there is still the squeaking noise? I then told him for them to take a second look. He told me that I had to set up another appointment. I had to take that day off from work just to have my car serviced. I had to call back to cancel my appointment as I am extremely busy. I still have my car serviced there because I do not have a choice. I wanted it to be serviced by Jeep. On another instance, when I bought the car, they told me that they will call me after a few weeks to get my registration. They never called me back. When I came - after waiting for almost a month, they told me that they called up my cellphone and left a message -> I have my phonebill to prove it. This never calling back when promised happened in another instance. I had my car serviced and they told me that they will call me once its done. I went to the starbucks beside the dealership. Waited and waited until I just decided to call them up. They told me they called up but again, never did. On both occasions, I verified that my number was correct. The only reason why I vivit this place was because of the Jeep brand. On another note, on my most recent visit (Nov 16, 2011), I can sense a change. The person that welcomed me ( I think he's name was Zachary) was extremely nice and professional, the cashier was polite too. They did not have to call me back to tell me that my car was fixed as the guy just personally told it to me. Hope this one's not a fluke. More

Terry was very professional and responsive. I knew the car I wanted and Terry was able to work quickly to get the price that I was after. He was very knowledgeable (about both the car and the current Chr car I wanted and Terry was able to work quickly to get the price that I was after. He was very knowledgeable (about both the car and the current Chrysler offers) and he was friendly as well. Very good experience with both Terry and the dealer. More

I purchased a new 300 c from terry and was very pleased I purchased a new 300 c from terry and was very pleased with the over all ex perience. He was very professional and helpful. I would certainly rec I purchased a new 300 c from terry and was very pleased with the over all ex perience. He was very professional and helpful. I would certainly recommend him to a friend looking for a new vehicle. More

This is our 3rd Grand Cherokee Laredo since 1997 and from sales to service it's been a pleasure doing business with them and will continue to in the future. sales to service it's been a pleasure doing business with them and will continue to in the future. More

Terry Mykins was very responsive and easy to work with. He really excelled during the test drive as he was very knowledgeable about the Jeep and its features. He was also very timely in his response durin He really excelled during the test drive as he was very knowledgeable about the Jeep and its features. He was also very timely in his response during the negotiation process. I also appreciate the fact they got me in and out in a timely manner. More

Great dealership with great service. As a young woman, I felt very confident in my purchase and that I was getting a great deal. Not to mention, I've noticed a few things with my car afterward that I wante felt very confident in my purchase and that I was getting a great deal. Not to mention, I've noticed a few things with my car afterward that I wanted looked at, and they're fixing at no cost to me, except I had to take home a gourmet cupcake before I left. And, when I come in, they all know me by name. I feel very welcomed and very taken care of at OP Jeep. More

I bought a jeep wrangler from Overland Park Jeep and had the most relaxing experience in purchasing a Jeep. Everyone in the dealership was very friendly and professional. The number one thing that impressed the most relaxing experience in purchasing a Jeep. Everyone in the dealership was very friendly and professional. The number one thing that impressed me was that they really evaluated my needs and wants and made the buying experience very fun!!! I will definitely recommend this dealership to my friends and family. More

John Sorensen was customer friendly. He is an expert in his field and ensured the process of purchasing a new vehicle was informative and efficient. I reccomend contacting John Sorensen! his field and ensured the process of purchasing a new vehicle was informative and efficient. I reccomend contacting John Sorensen! More

I have bought (3) Jeeps from Overland Park Jeep since 1998. This is the only dealer in the KC metro that truly earns its 5-Star rating. As usual the dealer called the day before to remind me of my ap 1998. This is the only dealer in the KC metro that truly earns its 5-Star rating. As usual the dealer called the day before to remind me of my appointment. I drove my vehicle in the next morning and was greeted promptly by Todd Harrison. My vehicle was immediately taken to a service bay where I had 4 new tires, shocks and an alignment done. This was all completed while I waited in 3 hours time. The service department is always very prompt, friendly and bends over backwards to ensure that you are happy. More

John Sorensen was very professional from the beginning and throughout the process of our purchase at Overland Park Jeep Dodge Chrysler. My initial contact with John was in response to an on-line inquiry and throughout the process of our purchase at Overland Park Jeep Dodge Chrysler. My initial contact with John was in response to an on-line inquiry I made about available Town & Country vans. I was initially very vague and non-committal in my explanation of what I was looking for but John didn’t seem to mind. He was consistent but not overbearing in his e-mail contacts and encouraged us to come out to take a look at our convenience. The first time we arrived at the dealership, it was about a half hour from closing. John remained after hours to let us look at different vans on the lot and insisted that he didn’t mind staying late. A couple nights later we came back to test drive a van and also have my car inspected for trade-in. John thoroughly explained all the features of the vehicle. He was very patient throughout and even told us about another model that would be coming on the lot in a few days when we inquired about other available van colors besides silver. A few days later my wife, Laura, and I came back and bought the black Town & Country John had held for us. We are very happy with the vehicle and appreciative of the process. John was never pushy and listened to what we wanted. He was also accommodating when we decided in the middle of purchasing the silver van to wait for the black one. John brings a lot of value to the salesman/customer relationship and makes Laura and I want to come back for our next vehicle purchase and to recommend the dealership to others. More