Reed Nissan

LATEST UPDATE: Director has not contacted me back at all, nor do I believe he had any intention of doing so or investigating like he claimed. I’m confident he replied to save face for the dealership so all, nor do I believe he had any intention of doing so or investigating like he claimed. I’m confident he replied to save face for the dealership so to speak. UPDATE: It’s been almost two weeks and I haven’t heard back from the director, or anyone from Nissan. Pretty sure the director only reached out for the sake of making Reed Nissan look good, but they aren’t actively doing anything about this. *Sent the Director who replied to my email below and email Monday with the information he requested, haven’t gotten a reply.* *For context, the car is a 2020, Certified Pre-Owned Nissan Maxima SR that had less than 15,000 miles on it.* Last month, I bought a certified pre-owned Nissan Maxima SR. About a month goes by and I go into Firestone to get a wheel rotation, just to find out that the rear tires that were sold with the vehicle were past their shelf life, severely dry rotted and cracked. Firestone told me I needed to get them replaced ASAP. It took 4 days of calling (which got me no where) until I finally decided to go to the dealership in person to try and get this resolved. There was arguing back and forth until eventually I caved in to spending $400 on two new tires as I was at the dealerships mercy. I agreed to it, but didn't feel right about it as anywhere else that had anything past its shelf life would have the item thrown out. They claimed there wasn't a safety issue with these tires and that they can't go with what Firestone said, but if Firestone was lying to me they would've instead on selling me tires (and they weren't). The used car manager seemed to get upset/offended when I said that this was "bad business" and I stand by what I said. Two different technicians from two different car dealerships agreed with me, and even a manager over at a different Nissan dealership said selling me the car like that was wrong. I was happy with my purchase up until the tire issue, but now it's got me worried if there are other hidden issues. You guys made it seem like I was getting a really good deal on these tires when I shouldn't have had to pay for two new tires in the first place, The car I traded in was a year older, and had four 2022 year tires on it, and yet you gave me tires past their shelf life. More

The absolute WORST customer service. The "Managers" cannot solve a single problem as simple as finding the keys to a vehicle. They speak to you in a dismissive tone and make you waste yo The "Managers" cannot solve a single problem as simple as finding the keys to a vehicle. They speak to you in a dismissive tone and make you waste your time! More

I went to the dealer to have a quart of transmission fluid to my 2017 Nissan Versa Note. In talking to the service writer I explained that I had purchased 5 quarts of transmission fluid along with a f fluid to my 2017 Nissan Versa Note. In talking to the service writer I explained that I had purchased 5 quarts of transmission fluid along with a filter and o ring from there two weeks before to have my mechanic service it. He had not notice the 5th quart. The service writer stated that there wasn't a filter on the transmission and two other service writer agreed with her. We then had to go the the parts guy who remembered me and show them that indeed it did take a filter. They then stated a shop price of 247 to add a quart since it would take an hour to cool down.. I won't go back to someone that doesn't know their product More

Buyer beware! I have regretted my purchase since the second day I owned my vehicle. They only offer aggressive and defensive reasoning instead of coming up with a I have regretted my purchase since the second day I owned my vehicle. They only offer aggressive and defensive reasoning instead of coming up with a reasonable solution to the issue. I would never do business there again regardless of how great a deal it is. More

The ABOSLUTE WORST customer service I've ever experienced and I've only had my car for 2 weeks. They kiss your behind like their life is on the line to get your money and then poof customer service no longer and I've only had my car for 2 weeks. They kiss your behind like their life is on the line to get your money and then poof customer service no longer exists. NEVER buying from here again. Would NOT recommend. I would've given negative stars if it were an option. More

took my 2008 Nissan Titan for a simple transmission service at Reed Nissan in Orlando, FL. The service advisor informed me that the truck was low on transmission fluid and I agreed to have the service service at Reed Nissan in Orlando, FL. The service advisor informed me that the truck was low on transmission fluid and I agreed to have the service performed and the fluid filled up. However, one week later, while driving in Texas, the transmission failed. I parked the truck at a motel across the street from a Nissan dealership in Beaumont, TX, where the service technicians determined that a high pressure hose had not been properly replaced and had a crack, causing transmission fluid to leak rapidly. I contacted Nick R. at Reed Nissan in Orlando, but he stated that they were not responsible and would not help me. I am now stranded in Texas with a damaged transmission caused by Reed Nissan, with no help or assistance from the dealership. More

They called and told me they can take my lease and put me in a new car for the same price when to the dealer and they wanted to charge me two hundred fifty more for my lease I wouldn't recommend this dealers in a new car for the same price when to the dealer and they wanted to charge me two hundred fifty more for my lease I wouldn't recommend this dealership More

Brought my 2020 Nissan Altima in for my second oil change at 7400 miles. Drove my car home to find oil was leaking out of the oil pan drain plug washer. I took my car to a closer Nissan Dealer who confirmed at 7400 miles. Drove my car home to find oil was leaking out of the oil pan drain plug washer. I took my car to a closer Nissan Dealer who confirmed that Reed Nissan had damaged the washer during the oil change. I had to pay for another oil change plus the washer for something that Reed Nissan created. My calls to Reed Service Dept go unanswered. This dealership has really gone downhill since I bought the new car in July 2022. Their salesman told me they had only 5 new cars in their lot and no business. I can see why they have no business with the manner in which they treat their customers. Shame on Reed Nissan. Buyer beware! More

Abysmal service department. Long-time Reed Nissan customer (3 vehicles purchased). My 2021 Rogue with 15,600 miles would not start. Had it towed in and the dealership said th Long-time Reed Nissan customer (3 vehicles purchased). My 2021 Rogue with 15,600 miles would not start. Had it towed in and the dealership said the fuel pump had to be replaced BUT, the part was on backorder and delivery would be 6 months or more. This, for a nearly brand new car, mind you. What about a rental vehicle so I have something to drive? Oh, sorry, there are no Nissan vehicles to be found in Orlando to rent. The service rep, whom I won't name, was indifferent and unapologetic. Wrote to the Reed Nissan General Manager. No response. After a week of this I got in touch with the service manager who, surprise, found a replace part at another Nissan dealership and a rental Nissan at a Hertz office across Colonial Drive at Sun State Ford. I will never again do business with Reed Nissan. My recommendation: do not under any circumstance do business with this company. More

Absolutely TRASH of a service. Brought my car in for an oil change and a recall service, and thought everything was fine. As I drove my car out all functions for the radio were not Brought my car in for an oil change and a recall service, and thought everything was fine. As I drove my car out all functions for the radio were not working, including the buttons on my front wheel. The manager, Mr. Shawn is not only dismissive and crude, but made sure I knew that he didn’t feel like they were responsible. Now tell me, how a perfectly working car comes out of the dealership with an issue that wasnt existing prior to the appointment, and it’s SOMEHOW, MAGICALLY, not their fault? My lawyer is getting involved, I’m reaching to Nissan corporate and having this dealt on a level where people are actually intelligent enough to handle an issue, and take blame for something they are actually liable for. DO NOT use them, DO NOT let your car in the hands of these people they will destroy your car, and as I am reading all over the internet, I’m not the first and probably won’t be the last. Also reporting to BBB, this is disrespectful to me as a customer and to all of us who end up falling for this trap. More