Reed Nissan

horrible customer service after car purchase My husband and I went to RN over labor day weekend to purchase a car because of the sales they advertised and because we heard they were one of the be My husband and I went to RN over labor day weekend to purchase a car because of the sales they advertised and because we heard they were one of the best dealerships in the area. This was both of our.first time experience buying a car. Even tho the car we had looked at online had been sold our sales guy Jose did an awesome job working out a deal for us to buy a brand new Versa for only 1000 more then the other car we looked at online. However we were there more then half the day waiting to get everything finalized. Finally we went to the financial manager Caesars office. It was late getting close to closing timeand obvious he was rushing us thru ssigning paperwork saying he didn't want to keep us to late. He never once mentioned anything about bank information for our loan. The next day while I was at work he called my husband saying he had more paperwork he needed us both to sign and convinced my husband it would be OK to come pickup the papers to bring to my job and have me sign!! Which is by far not right or legal at all!!! He then told my husband that he would give us a free tank of gas since we lived 30 min away. Well turns out he went home before my husband got back and he never got the gas. We called Jose who said anytime we are in the area we can stop by n get the gas so a week later we did just that. By that time I had realized that we had no info on our bank or loan at all I was told I had 45 days to make our first payment but our paperwork said 30 days so I asked Jose about it. He claimed Cesar was to busy to see us that day but he would get the info and call me back the beginning of the next week. I waited almost a whole week for a call. Finally Friday I called Jose and he asked me to repeat my question like he totally forgot!! He then said OK give me 2 hrs I will call you back. I ended up waiting all say never received a call. So the next day I called Cesar directly ended up only getting voicemail. The next day Sunday I left Cesar another voicemail the lady at the switchboard told me he was coming in later that day. Then I called José he said he would call me back on Monday since Cesar would not be coming in that day. (Now not even 5min before the lady had told me Cesar would be there) once again waited all day Monday never received a phone call. By Tuesday I was extremely irritated I spent 20 minutes on the phone leaving voicemails since nobody would pick up their phone finally I was able to talk to Michelle who pulled up my account only to tell me it Haas never been updated but she said she would talk to Cesar and call me back in 2 hrs. And hey guess what no call back!! Finally after I had clocked in at work that evening Cesar calls me the whole time we are on the phone I can hear that he seems hurried. Not paying close attention or listening to me. He told me that the due date was 30 days because I told him I wanted the payment at the ENd of the month I said no I actually asked you for the middle of the month just like the Warrentty payment we are making. He also told me that since the bank already played them its not in their control and gave me a number to call to "see what they could do for me" now according to paperwork my payment is due in 6 days and I have no bank info or way to know where or how to make a payment. He also tells me oh you have a 10 day grace period take advantage of it. Ughh horrible customer service after you purchase your car!!!!! More

HORRIBLE SERVICE CENTER I scheduled an appointment for Saturday, August 23, 2014, to have my car fixed after being in an accident over 2 months ago. It took that long for the I scheduled an appointment for Saturday, August 23, 2014, to have my car fixed after being in an accident over 2 months ago. It took that long for the insurance company to get with the service dept to approve the quote. I bring my car up there Saturday morning to drop it off because they said to have there by 2:30 & it would take about three to fix. When I get there, they tell me they haven't even ordered the parts to replace with!!!! Well, why in the heck did you schedule the appointment for me to bring it in???? Was told they can go ahead and order the parts on Monday, August 25, 2014 & they will call me to bring the car back in! I don't understand how you can do business this way! I also have a coworker that dropped her car off at the service department over two weeks ago to have it fixed. They told her they would call her & let her know what needed to be done & how much it would be. She called everyday/all day from work to get some answers & they never called her back for at least 1 week. They told it would be another week to get parts & fix. They finally called her on Thursday, August 21, 2014 & told it would be ready to pickup on Friday ($4,000.00 in repairs). She went down there Saturday, August 23, 2014, morning to get said vehicle. Before she even drove it off the lot, she realized it was not fixed. She went right back to service department & the service guy was gone. She waited about 45 mins only to be told they "cannot look at today" she would need to bring it back!!!!! You had it for 2 weeks, it's not fixed, but you cannot look at after her having it five minutes & paying over $4,000.00 in repairs that morning!! VERY BAD customer service!!!!!! More

Awesome customer service I went car shopping last sunday with my father and boyfriend, I went to different dealers and I had my mind set on a hyundai elantra, However I decide I went car shopping last sunday with my father and boyfriend, I went to different dealers and I had my mind set on a hyundai elantra, However I decided to go in and see the sentra and Z helped me he showed me the sentra's and I wasn't a fan. He then showed me a 2015 Altima and I loved it. Z was very professional he wasn't pushy to get my credit information and he was very helpful. The price of Altima is a little bit too high but I was in and out quickly. The Manager was very helpful as well and Financing specialist from Ecuador. Compared to most dealers I will most likely come back and buy another car at this dealer. More

Amazing Treatment I brought a car in February 2014 and I was treated like never before, Sales person Mostafa was amazing! Now is August 2014 and my sister needed a car I brought a car in February 2014 and I was treated like never before, Sales person Mostafa was amazing! Now is August 2014 and my sister needed a car and we went to Mostafa, he was able to help us and really shows that he cares for his customers. If all sales persons were like him buying anything in the world will so be so simple and joyful. I will like to also thank all the team including the finance team and everyone who help us get a better car than the one we wanted. Great Team to work with always finding the best way to help their customers! Thanks Mostafa! You are more than a sales person, dealing with you is like dealing with family! Thank you! I trust you 300%. More

customer They re blindside you for you to buy used car with high interest they don t even explain to you,said you re not qualify for new car They re blindside you for you to buy used car with high interest they don t even explain to you,said you re not qualify for new car More

Fantastic Experience Fastest deal I have ever experienced. There was not back and forth with a haggle. I told them what I could do and they made it happen. Jose was espe Fastest deal I have ever experienced. There was not back and forth with a haggle. I told them what I could do and they made it happen. Jose was especially helpful in making sure I was taken care of, and has called back multiple times to ensure I was still satisfied with my purchase. I will continue to go back to Reed and most of all continue to use Jose! More

how a $20 thousand Altima lost $20 thousand in 5 months I am writing about my stepsons experience with this dealer he is so fed up with this dealer that he wants no more contact with them. He was a good cus I am writing about my stepsons experience with this dealer he is so fed up with this dealer that he wants no more contact with them. He was a good customer before this incident (he had purchased 3 cars from Reed),at the end of last year he went in for a new car. He leased a Maxima. The salesperson who took care of him told him it would get 29mph this was completely false. He gave the car back in 2 weeks and leased an Altima. Because of his physical handicap, he needed a bigger car to hold the scooter he needed to get around. He went to another dealer who leased him another car. In the 5 months he had the Altima it seemed to have lost $20 thousand in value. It seems Reed Nissan took a lot of money from him, including the extra milage and extended warranty monies he had originally put down on the Maxima. when he called Reed he got no response. when I called Reed I was treated in a similar way. I also called Nissan who told me, they do not tell their dealers how to price their cars. This leaves a very bad taste in my mouth as well as my stepson's regarding Nissan and much more with Reed Nissan. . More

Axel was great! Axel was super friendly and not pushy at all! We've all had that car salesman that just won't take no for an answer, and it is horrible. We didn't eve Axel was super friendly and not pushy at all! We've all had that car salesman that just won't take no for an answer, and it is horrible. We didn't even end up buying a car from him that day, but we will be back and I will recommend others. Thanks! More

Great experience! This is my second time buying a car so I already had an idea of what to expect. I called the dealership and spoke to a Mariana Coneo where I made my a This is my second time buying a car so I already had an idea of what to expect. I called the dealership and spoke to a Mariana Coneo where I made my appointment to come in that very same afternoon. Very knowledgeable and inviting, made me very excited to come in. As I arrived I was greeted by Axel Machin who was already expecting me. We spoke and I gave him my Input on what I was looking for, what would be convenient and of course my budget. We got started right away and I was very pleased with the outcome. I finished up with Cesar Robles. I thought the process would take hours and surprisingly it was probably the quickest part. He made the process fun and exciting. I'm am so pleased with the experience I would recommend anyone to Reed Nissan. I am now a proud owner of a new 2014 Nissan sentra!! Thank you guys amazing teamwork! More

worse customer service I purchased a 2013 from these guys over 7 months ago, and back then getting the car was like pulling teeth! After that ordeal i'm finally trying to re I purchased a 2013 from these guys over 7 months ago, and back then getting the car was like pulling teeth! After that ordeal i'm finally trying to reach the finance department, to go with my own bank. With that said I spent 10 mins waiting on someone to answer the phone, then only to hear "reed nissan hold", then after what seemed like more than 15 more minutes waiting someone just picks up and hangs up the call! Really? More