Reed Nissan

DON'T Trust them! ! After paying $1,600 for initial repairs, I left the dealership believing my car was thoroughly inspected and safe. Right after leaving, the vehicle ! After paying $1,600 for initial repairs, I left the dealership believing my car was thoroughly inspected and safe. Right after leaving, the vehicle broke down just a few miles away, stranding me on the side of the road in an unsafe neighborhood. It was frightening and stressful—I felt vulnerable and abandoned. The dealership released the car to me without thorough testing, and they didn’t provide any immediate help like a loaner vehicle. I had to pay for rental cars on my own, adding to the financial strain. Throughout this ordeal, I received no proactive assistance, was denied a loaner vehicle, and had to pay for rentals out of pocket. Now, I’ve received a new estimate for an additional $2,800. The technician’s notes mention a P0301 and CYL1 misfire, pooling injectors, foreign contaminants in the chamber, and recommendations to clean the throttle chamber and replace the PCV and injectors. If these fuel system issues were present all along, why weren’t they addressed in the first place? I expected a thorough inspection and test drive to ensure the vehicle was safe, not a repeat breakdown and escalating costs. This raised serious concerns about the quality and integrity of their work. I towed my car to a different Nissan dealership, and they did not find any of those errors which makes me wonder if I even needed to pay the $1,600 or was that just a made-up or inflated charge. More

Very Disappointed with Service Department I recently (Saturday 11/01/25) visited this Reed Nissan dealership for the first time to get an oil change and tire rotation. Later that same evening, I noticed (Saturday 11/01/25) visited this Reed Nissan dealership for the first time to get an oil change and tire rotation. Later that same evening, I noticed that three of my original capped lug nuts had been replaced with rusty regular open ones (photos attached). I went back to the service department the next day (it was closed), and then again on Monday (11/03/25) to get this issue resolved. Unfortunately, the Service Manager, Nick R., didn’t make any real effort to help. Instead, he told me that their mechanics “only reinstall the lug nuts that were already on the vehicle” — basically implying that those mismatched ones were mine to begin with. In other words, they completely washed their hands of it and tried to put the blame on me. I disagreed and asked the Service Manager to check the before-and-after photos taken at the body shop to verify my claim. He refused and said he was “offended” by my accusation, then stopped communicating with us altogether. I even decided to buy new OEM capped lug nuts right there, but instead of trying to assist or make things right, he simply sent me over to the parts counter and walked away. No apology, no concern for customer satisfaction — nothing. In the end, I went to another shop where they replaced all three lug nuts for just $15, exactly matching my original ones. It’s disappointing that an official Nissan dealer couldn’t resolve such a small issue - something that could have been fixed with just three lug nuts - and instead lost a new customer. Ironically, just a day before this visit, I was looking at a new Nissan Kicks on their lot for my wife. After this experience, I’ll definitely be taking my business elsewhere. More

Bought three new cars here including my current one - sadly, thanks to how the service department is run at the Colonial dealership, I won’t be back - There is no sense of customer loyalty. I have reque sadly, thanks to how the service department is run at the Colonial dealership, I won’t be back - There is no sense of customer loyalty. I have requested calls from the sales manager and from the service manager’s supervisor and have not received a call or resolution to my concerns. Just know this is how they treat you even after you have given them repeated business - very disappointing. More

Great customer service and satisfaction . Much appreciated with the work done on my vehicle in a timely manner Much appreciated with the work done on my vehicle in a timely manner More