Reed Nissan

3rd bad service experience First visited for oil change and tire rotation-picked up car oilly hand print on door. Then while driving off notice none of the alerts had been rese First visited for oil change and tire rotation-picked up car oilly hand print on door. Then while driving off notice none of the alerts had been reset and neither had the old service tag been removed from window.. New just placed beside it like I wanted to start a collection. 2nd visit for a new battery asked also for oil and tire rotation. Went to pick up my car group of girls gossiping up front and trying to decide who was going to help. Handed my keys walked outside no car, went back in they shrugged.. Went to service no one helped, finally a salesman asked me for assistance...car finally located in the back had to wait in the hot sun for someone to bring. Next day driving it tire lights came on the tires were so ridiculous off pressure and the one that was low when I brought it in was still low in the same spot. Took it back no one could explain why the tire pressure was so off if rotated. I then question had all my services really been done. Today's event I called before coming for a replacement tire. Never greeted until a salesman came out. He got someone to help. The original serviceman got agitated because before asking what I needed he asked me to sign estimate paper...my response was don't I sign this after we’ve spoken about my car needs not me just signing a blank paper. He explained I was signing just for pulling it in..Hmmm. He goes and gets another servicemen to assist me...I’m then notified that they don’t handle the bent rims at the shop and that an appointment needed to be made. Never advised this on the phone but I agreed to set up. Asked him the price he quoted the company’s price can range from $250-400. Ok so in my mind I trust the dealership that’s why I only get my car serviced there. Interestingly after telling my brother he said well how much does the rim even cost brand new. So I called Nissian parts the quote was $234. Which shocked me why didn’t the serviceman give me that option. I then say I rather get a new rim. So then I’m told I have to come in and pay first. Interested I called back twice to ask questions no one remembered talking to me, but did repeat part of my previous conversation. Interesting and the 3rd strike I have owned Nissian’s for the last 20yrs and believe as a single woman I can trust them to take care of my car. I guess I was sadly mistaken the customer service has been poor every time. The servicemen and receptionist have such bad customer service and nonchalant attitudes. I won’t be returning sadly! Oh yeah asking to speak to managers you get placed on hold or sent to voicemails. More

horrible from the sales man to the used car manager all just horrible worst experience ive ever had in my life and ive owned already 30+ cars . the used car ma from the sales man to the used car manager all just horrible worst experience ive ever had in my life and ive owned already 30+ cars . the used car manager is just completely dishonest about how they work there and will say and do anything to seem as if they are there to help you in reality they have zero intention on helping just get all the money can get from you and completely screw you over they dont disclose how vehicles they purchase have accidents. cars will come up with a clean car fax but be completely damage . they are tricksters at its finest these people are the definition of a horrible dealership and these people are the reason other dealerships get a bad reputation never in my life will i recommend this dealership to any one not even my worst enemy i hope this review opens ups peoples eyes and puts future customers on edge before even thinking of buying a car from these tricksters More

excellent experience!!!! Had a great experience with this dealership! very professional, comfortable atmosphere and environment. was nice that they have a movie theater and fo Had a great experience with this dealership! very professional, comfortable atmosphere and environment. was nice that they have a movie theater and food, the best part though was how welll Jay Gonnell did in assisting me find my new vehicle!! More

Horrible experience Do not buy a car from Reed Nissan Orlando. James Johnson is a horrible salesperson. I made the mistake and bought a car for my son from Reed Nissan 2 Do not buy a car from Reed Nissan Orlando. James Johnson is a horrible salesperson. I made the mistake and bought a car for my son from Reed Nissan 2 months ago. The car has shut off while my son is driving it, has electrical power steering issues and the AC is about to stop working because the compressor needs to be changed. I took the car back to Reed Nissan because they told me before I purchased it that they do an inspection and fix any issues. We all know now that is a lie. When I got there, the Manager told me he was going to see what they could do. While I was sitting waiting for the Manager to come back, James Johnson who sold me the car saw me sitting there. I told him what was going on. Can you believe he printed all the sales documents and went and told the Manager not to help me with anything because I didn’t buy extended warranty? Which salesperson would try to not help a customer? Whatever you do, do not buy a car from James Johnson. If I had known that’s what he would do, I would not have told him what was going on. I bought a 5 year old car. I don’t expect to have issues with it the first month I bought it especially when I was told that an inspection was done and everything is good. It’s just crazy that they sold me a car with that has all these problems and the Manager made James Johnson talk him out of making it right. More

Great Experience Kyle G was assisting me in looking for a new Armada. He was very professional and courteous. I was very impressed with his way of conducting business. Kyle G was assisting me in looking for a new Armada. He was very professional and courteous. I was very impressed with his way of conducting business. He is an outstanding individual and a great asset to Nissan. More

Helpful service I was helped by Juan Franco. He took his time helping me decide what car was for me. It’s like he know what I was looking for without me saying a word I was helped by Juan Franco. He took his time helping me decide what car was for me. It’s like he know what I was looking for without me saying a word. He showed what customer service really is. With service like that, I’ll recommend everyone. More

service and sales took vehicle for oil change. Chatting with Luis Silva. Found Luis to be an asset to the Dealership both in sales and service. Had difficulty contact took vehicle for oil change. Chatting with Luis Silva. Found Luis to be an asset to the Dealership both in sales and service. Had difficulty contacting Nissan after service was performed. For some unkown reason my calls were disconnected. Twice in two days I had to call Luis who directed me to someone who addressed my concerns. Would have liked it if I found a Luis Silva in other businesses. More

Tyler Feeser is one of the best salesman out there he worked with me for 10 hours and got me into a beautiful new car i thought I never would have saw myself in!! is one of the best salesman out there he worked with me for 10 hours and got me into a beautiful new car i thought I never would have saw myself in!!!!!! I went in for a 370z and walked out with a Nissan altima SR More

Michael - courteous and upfront answering questions/advising Went in because of a recall. Michael was quick to answer questions and clarify some doubts. I left there sooner than expected. That's always good wh Went in because of a recall. Michael was quick to answer questions and clarify some doubts. I left there sooner than expected. That's always good when taking a car in for service. More

Just purchased a new car! Reed Nissan gave us a great deal on our 2019 Nissan Armada. Colin Sullivan was very knowledgeable. He took into consideration our budget and our needs Reed Nissan gave us a great deal on our 2019 Nissan Armada. Colin Sullivan was very knowledgeable. He took into consideration our budget and our needs, and he was really trying to get us exactly what we needed. Would recommend him to anyone looking for a car! More