Reed Nissan

Warranty They don't honor warranties on vehicles, battery went bad at 21 months of owning the car and they won't replace it. Warranty book says different. Don' They don't honor warranties on vehicles, battery went bad at 21 months of owning the car and they won't replace it. Warranty book says different. Don't get warranty service here go elsewhere. More

John, the Service Manager is the GREATEST!!! John, the Service Manager and Brian were ABSOLUTELY AMAZING!!!! They were very honest with me and made me feel like they cared about my situation. John, the Service Manager and Brian were ABSOLUTELY AMAZING!!!! They were very honest with me and made me feel like they cared about my situation. More

Fraudulent Service Made an appointment for 9am. Vehicle wasn’t taken in until 9:50. Asked to speak to management. Not one on site. Lead service tech said they take a Made an appointment for 9am. Vehicle wasn’t taken in until 9:50. Asked to speak to management. Not one on site. Lead service tech said they take appts and walk ins at the same time regardless of online appointment times. More

Radio Silence Since Sale I purchased a certified Nissan in September from Reed. There were several issues with the vehicle, which should have been fixed as part of their certi I purchased a certified Nissan in September from Reed. There were several issues with the vehicle, which should have been fixed as part of their certification program. After several calls, emails, and visits to the dealership - they agreed to fix (most) of the issues. They did not give me the certification paperwork or warranty information. I have called and emailed my salesperson, the sales manager, the general manager, and even the owner over the last several months. During that entire time frame, I have received one response and it was essentially that they would 'get back to me'. That was December of last year. The worst part was that the vehicle had a smoke odor, which Reed promised they would get rid of at the time of purchase, no matter how many times I had to bring it back to them. Instead, radio silence since I left the dealership. Pathetic customer service and outright lies at the time of sale. I bought another certified Nissan from Bill Ray a few months ago and couldn't believe the difference. The car had zero issues and I received all of the certification paperwork and warranty information at the time of purchase. More

Can't get any better!! The people are friendly, they work to make sure that everything is taken care of, they double check everything and make sure everything is to your sat The people are friendly, they work to make sure that everything is taken care of, they double check everything and make sure everything is to your satisfaction. They'll answer any questions you my have, there a bunch of great people. Signed Mike R. More

Not a good experience! This place is overrated. The finance manager was the only one that was at all helpful with all the junk I had to deal with. It was a three day process This place is overrated. The finance manager was the only one that was at all helpful with all the junk I had to deal with. It was a three day process, several trips back and forth to the dealership, and over 10 hours wasted. More

I bought my 2018 Rogue in February and I love it!!! Where do I start 1st I love my rogue... alley and Brian thank you so much... today I went in to service they got me taken care of and it was super fas Where do I start 1st I love my rogue... alley and Brian thank you so much... today I went in to service they got me taken care of and it was super fast and so friendly!!! I’m a very picky customer and if they can win me over they have to be great!!! I was a Hyundai girl for years but not anymore....... this rogue SV is awesome!!!!! Thanks again Reed Nissan great people Alley and Brian!!! More

Purchased a vehicle and the sales person was excellent My salesperson Levert Livingstones was excellent he explained all the details correctly and allowed me to test drive a few vehicles so I can have an o My salesperson Levert Livingstones was excellent he explained all the details correctly and allowed me to test drive a few vehicles so I can have an option on which car would suit me best and he didn’t leave out a thing, also he was very honest and helpful when it came to my trade in I am very pleased with the customer service would definitely purchase there again in the future thank you again. More

Great customer services I had the best customer service here they really worked with me on getting my car fixed. They kept me in the know how. More then my insurance company I had the best customer service here they really worked with me on getting my car fixed. They kept me in the know how. More then my insurance company did. I will definitely be going back for more services More

Great Customer Service by Colin Sullivan From start to finish, he provided great customer service. Gave great advice on choosing a car and he provided the best price that we could get on the From start to finish, he provided great customer service. Gave great advice on choosing a car and he provided the best price that we could get on the car we liked. I highly recommend Colin Sullivan as a salesperson at this dealership More