Reed Nissan - Service Center

My son came to your service center to have his scheduled oil done, was sold $594.58 worth of service that wasn't needed. Jesse Santiago, in my view, took advantage of my 17 year old son by selling him a com oil done, was sold $594.58 worth of service that wasn't needed. Jesse Santiago, in my view, took advantage of my 17 year old son by selling him a complete break job which included new pads, turning of the rotors and fluid exchange. When checking in with Jesse to have the oil change done, Jesse asked my son if there was anything additional need, the breaks were squeaking. Without looking at the breaks to see what my be wrong, Jesse told my son that he need new breaks. wrote up the paperwork and had my son sign it. When I came to your service center a couple of months ago to have an oil change done on the same car, I told the service agent that the breaks were squeaking. They told me they would look at the breaks and call me with an estimate. a couple of hours later, I received a call form your service department about the breaks and was told that the squeaking was due to break dust , that the pads and rotors were still good. the experience difference in the two visits, I believe, was due to the fact that Jesse saw a 17 old kid getting an oil change and wanted to sell him services that weren't need. This experience of teaching my son responsibility has left a bad feeling in my gut and have decided to take my business some were different. More

I have to say Jose Menendez was very helpful. I left in a new car and very happy. I highly recommend this seller to everyone. new car and very happy. I highly recommend this seller to everyone. More

He is the Juan and only, I have followed his services everywhere because of his excellent customer service and because he makes sure the services recommended are what my vehicle needs and no extra servic everywhere because of his excellent customer service and because he makes sure the services recommended are what my vehicle needs and no extra services More

Went in for a simple oil change and had the best service ever. And great amenities.. Andrew the advisor was great and fast and easy ever. And great amenities.. Andrew the advisor was great and fast and easy More

Everyone was fast and great but want to give special thanks to Mark Coakley Body shop Manager. Would come back for service but your Body shop Manager is the best. thanks to Mark Coakley Body shop Manager. Would come back for service but your Body shop Manager is the best. More