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Regal Acura
Lakeland, FL
867 Reviews
If you're shopping for a new, used, or certified pre-owned Acura vehicle in Central Florida, shop at an Acura dealer. At Regal Acura, FL, our sales team is here to help you find the right Acura for you, and to make the financing or leasing process simple and stress-free. We have a wide selection of Acura vehicles in stock, including all models in many trim levels, colors, and configurations. Regal Acura proudly serves the communities of Brandon, Tampa, Orlando, Kissimmee, and Ocala, FL. Whether you?re shopping for a new or used Acura sedan like the TLX or RDX, or a crossover SUV like the MDX, be sure to visit Regal Acura.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 867 reviews
June 23, 2025
I'm a long-time Acura owner (exclusively Acura since 2012), but Lakeland Regal Acura's service department and Acura Client Relations lack of follow up pushed my patience past its limit. Another electric 2012), but Lakeland Regal Acura's service department and Acura Client Relations lack of follow up pushed my patience past its limit. Another electrical failure parked my 2023 RDX under warranty--what followed was nine days of unanswered calls, texts, and e-mails before anyone admitted the part was back-ordered. Here are the facts, minus the phone-tag novel: What went wrong Warranty repair, zero roadmap * Car towed in June 11 for a failed body-control module (BCM). * Dealer first said "part is ordered," but provided no ETA, no status updates. * Only on June 20--after so many attempts for answers--did a new adviser reveal the part is on national back-order with "no idea" when it will arrive. No mobility support * No loaner: "We don't issue loaners without an ETA." * No rental authorization from Acura warranty. * I'm already $500+ in Uber fares and now face an open-ended rental bill. Corporate safety net that isn't * Opened a case with Acura Client Relations on June 13; promised a 24-business-hour callback. * One week later: Still no answers -- and voicemail unreturned. Confidence-shattering detail * Regal staff cited another 2023 owner waiting seven months (so far) for a backordered warranty item * If that's "normal," why sell new cars without a plan to support them? What I've asked for -- and still need * Written confirmation the BCM is truly ordered back-ordered. * Any realistic timeframe (days, weeks, months--just honesty). * Loaner or rental reimbursement so the factory warranty actually means something. Bottom line DON'T VISIT THIS SERVICE DEPARTMENT IF YOU VALUE COMMUNICATION. DON'T BUY A NEW ACURA UNLESS YOU HAVE $$$ SET ASIDE FOR RENTALS. Polite, persistent follow-ups should not be met with non-answers. Until Regal Acura--and Acura corporate--prove they stand behind their vehicles, I cannot recommend this service department or the brand. Happy to furnish every call log, email, and text to anyone at Acura who cares. More
by ggtdd
Employees Worked With
Brook Hartley
June 20, 2025
Shalymov provided great customer service. He kept me informed throughout the day while my car was being serviced, which made the experience smooth and stress-free. I appreciate his communicat He kept me informed throughout the day while my car was being serviced, which made the experience smooth and stress-free. I appreciate his communication and professionalism. More
by JM
Verified CustomerJune 18, 2025
Leo, our service rep is always very friendly and professional. He keeps us up date on what our MDX needs and on any recalls. highly recommend him and the Regal service team. professional. He keeps us up date on what our MDX needs and on any recalls. highly recommend him and the Regal service team. More
by linke27
Employees Worked With
Leo
June 15, 2025
Hands down one of the best dealerships in all of Lakeland Florida. I highly recommend Brandon over at Acura. Florida. I highly recommend Brandon over at Acura. More
by zbackar
Employees Worked With
Other Employees :
Brandon
June 11, 2025
Great service and staff We appreciate the extras Michael Hall was very helpful. Thanks. We will be back!! extras Michael Hall was very helpful. Thanks. We will be back!! More
by Linda
Employees Worked With
Other Employees :
Michael Hall
June 07, 2025
Shalymov is very attentive and took care of my car right away. He is very helpful in giving info regarding what needs to be done with my car in the near future. Thank you! away. He is very helpful in giving info regarding what needs to be done with my car in the near future. Thank you! More
by AngieBach
Employees Worked With
June 05, 2025
Leo was knowledgeable and very professional. I felt comfortable leaving my vehicle with him. I would definitely recommend friends and family. I felt comfortable leaving my vehicle with him. I would definitely recommend friends and family. More
by irissanchez8681
Employees Worked With
Leo and Geo
June 05, 2025
They were attentive and very helpful. Very informative with all questions and the paperwork and purchase of the car was a breeze. Very pleased that we bought from this dealership. Very informative with all questions and the paperwork and purchase of the car was a breeze. Very pleased that we bought from this dealership. More
by jrevans98
Employees Worked With
