Regal Acura

This service group is ridiculously bad. I sat for 3 hours waiting for someone to come tell me i have to wait until the following Monday to get approval to fix a leaking shock for the second I sat for 3 hours waiting for someone to come tell me i have to wait until the following Monday to get approval to fix a leaking shock for the second time. This is our 4th multi hour visit, they once had the car for two weeks. This has been going on for months. These guys should be fired and they should bring someone in to square service away. I have a 45000 car I cant even park in the driveway. 100% lost a sale today the service is so bad, More

We had a wonderful experience purchasing our vehicle in Regal Acura in Lakeland and we are especially grateful for Kendra! She was extremely kind, professional, patient, and helpful throughout the entire p Regal Acura in Lakeland and we are especially grateful for Kendra! She was extremely kind, professional, patient, and helpful throughout the entire process. More

It was great experience. Quick, easy, to the point, Mr. Tirado did great work for the car. Quick, easy, to the point, Mr. Tirado did great work for the car. More

My vehicle was ready, parked outside and no one came in to let me know. Usually it's vacuumed, but not this time and also the dealership in Tampa sends coupons but not Lakeland to let me know. Usually it's vacuumed, but not this time and also the dealership in Tampa sends coupons but not Lakeland More

Their performance is exemplary. Michael demonstrated exceptional attentiveness and possessed comprehensive knowledge regarding our vehicle. Michael demonstrated exceptional attentiveness and possessed comprehensive knowledge regarding our vehicle. More

The dealership provided an exceptional experience, making us feel like valued members of their community, particularly as first-time customers. us feel like valued members of their community, particularly as first-time customers. More

It was great because Shally was and is the best and a man of God ! of God ! More

Nate’s Service was exceptional When I arrived at the dealership, I was initially there for routine maintenance. During my visit, I was informed of a recall that needed to be addressed. Once the team beg dealership, I was initially there for routine maintenance. During my visit, I was informed of a recall that needed to be addressed. Once the team began working on the recall, they discovered additional issues that needed attention. Throughout the entire process, Nate was exceptional. He was upfront and transparent about the costs, explained the necessary repairs clearly, and kept me informed about the expected timeframe. His knowledge, professionalism, and willingness to take the time to explain the situation made what could have been a stressful experience much easier. I truly appreciate the way Nate handled everything from beginning to end. His customer service, communication, and genuine concern for making sure I understood what was happening stood out to me. I am very happy that Nate was my service advisor, and I would absolutely rate his customer service 10 out of 10. He is a great example of how knowledgeable, honest, and compassionate customer service can make a real difference in a customer’s experience. More

I had an excellent experience! I really appreciated the service being done fairly quickly becauseIhada doctor'sappointment to go to. Shaly kept me updated through the process. I really appreciated the service being done fairly quickly becauseIhada doctor'sappointment to go to. Shaly kept me updated through the process. More

Everything went smoothly. The car was taken upon arrival and was serviced quickly. I was given a detailed report with findings and handwritten notes The car was taken upon arrival and was serviced quickly. I was given a detailed report with findings and handwritten notes More