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Regal Acura

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.5
734 Reviews
If you're shopping for a new, used, or certified pre-owned Acura vehicle in Central Florida, shop at an Acura dealer. At Regal Acura, FL, our sales team is here to help you find the right Acura for you, and to make the financing or leasing process simple and stress-free. We have a wide selection of Acura vehicles in stock, including all models in many trim levels, colors, and configurations. Regal Acura proudly serves the communities of Brandon, Tampa, Orlando, Kissimmee, and Ocala, FL. Whether you?re shopping for a new or used Acura sedan like the TLX or RDX, or a crossover SUV like the MDX, be sure to visit Regal Acura.
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2615 Lakeland Hills Blvd

Lakeland, FL

33805

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Showing 734 reviews

March 29, 2024

He was very knowledgeable, and courteous He assisted us throughout the process of purchasing our new vehicle More

by LITABET1
Recommend Dealer
Yes
Employees Worked With
Sheron Wilkins
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Apr 03, 2024 -

Regal Acura responded

It sounds like you were provided excellent support and guidance throughout your vehicle purchasing process. Having a knowledgeable and courteous salesperson can make a difference in ensuring a smooth and positive experience when making such an important decision. Thank you for sharing your positive feedback.

Helpful
March 28, 2024

Process was smooth when selling my vehicle and Eddie did an excellent job of managing any issues that arose. Eddie’s communication was great and they gave me a fair price for my vehicle. Would highly recomm More

by ajoyfilledlife
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eddie Farias
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Regal Acura responded

It's great to hear that your experience selling your vehicle went smoothly and that Eddie provided excellent service. Thank you for sharing your positive experience, and recommending Eddie to others!

Helpful
March 02, 2024

When I took my car for maintenance with an appointment, I still didn’t get my car back until five hours later, when the service department was already closed, because they forgot to call me to pick up my car More

by mairelis95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Regal Acura responded

We're sorry to hear that you had a negative experience at our store. We strive to provide exceptional customer service and it's disappointing to hear that we fell short in your case. We will address this with our staff and take steps to ensure that all customers receive the assistance they need.

Helpful
March 02, 2024

Had a basic oil change appt scheduled for 8:30. It took more than 2.5 hours for the service to be completed. Thats way too long. More

by sdlittle96
Recommend Dealer
Yes
Employees Worked With
Austin Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Smith
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Mar 05, 2024 -

Regal Acura responded

We're sorry to hear that your wait was longer than expected. We understand how valuable your time is and we apologize for any inconvenience.

Helpful
February 15, 2024

It was a quick process. And when I changed my mind on the color of the vehicle, it was no problem. More

by PBALL70
Recommend Dealer
Yes
Employees Worked With
Troy Carter
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Feb 19, 2024 -

Regal Acura responded

Thank you so much for taking the time to review us.

Helpful
February 11, 2024

Frustrating experience all around. So many calls and texts from the dealer and insurance company. Regretting buying my Acura from Regal at this point I would expect a much easier exper More

by themidge28
Recommend Dealer
No
Employees Worked With
Shalymov Isaac
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shalymov Isaac
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Feb 19, 2024 -

Regal Acura responded

Thank you for posting a review and we’re sorry to hear that your experience was not up to standard. Please feel free to call 863-333-4686 with any further comments or concerns you wish to share.

Helpful
February 11, 2024

No pressure. This is my third car that I have leased and Troy has been my sales person each time. Could buy closer to home but I like the way the people at regal More

by penncarol4
Recommend Dealer
Yes
Employees Worked With
Troy Carter
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Feb 13, 2024 -

Regal Acura responded

We are thrilled that you enjoyed your experience!

Helpful
February 10, 2024

I'm always kept informed and that's important. The customer service is always welcoming and friendly and professional. It's also nice while you want you can get free coffee ??? More

by sharon.elshabazz
Recommend Dealer
Yes
Employees Worked With
Wilson
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Feb 13, 2024 -

Regal Acura responded

Thanks so much for sharing your feedback about our service.

Helpful
February 10, 2024

Wilson my service advisor was very helpful and provided great service. He addressed all my questions and concerns in a professional manner. More

by mtmbran
Recommend Dealer
Yes
Employees Worked With
Wilson
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Feb 13, 2024 -

Regal Acura responded

Thanks for the 5-star review.

Helpful
February 10, 2024

Very good. Not pushy. Friendly and the mechanics are competent Happy to oblige thank you! More

by Richard D
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Barnes
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Feb 13, 2024 -

Regal Acura responded

Thank you so much for taking the time to provide feedback.

Helpful
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