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Regal GMC

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.2
414 Reviews
Regal GMC carries an impressive selection of new and pre-owned cars, crossovers and SUVs in Lakeland. No matter what vehicle you might have in mind, we’ve got the perfect fit for you. If you’re looking to lease your next GMC, at Regal GMC, we have competitive lease specials on new GMC vehicles. Regal GMC also has an extensive collection of quality pre-owned and certified vehicles at affordable prices. Whether you’re looking for new or pre-owned, Regal GMC is your trusted dealership in Lakeland. We look forward to seeing you soon.
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2615 Lakeland Hills Blvd

Lakeland, FL

33805

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Showing 414 reviews

April 22, 2024

Excellent service advisor! Wait was not bad. Service advisor even had vehicle parked & ready to go ! More

by RIFFGP2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 15, 2024

Worst experience since I purchased my 2020 Acadia. I sat in the drive for nearly 30 minutes, one person came by about after waiting just to ask if I had an appointment, I Did and he told me the servic More

by bmax6539
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Carrigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin in Service Dept
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Apr 15, 2024 -

bmax6539 responded

Worst experience since I purchased my 2020 Acadia. I sat in the drive for nearly 30 minutes, one person came by about after waiting just to ask if I had an appointment, I Did and he told me the service advisor would be right with me. The service advisor came out about 15 minutes after the first person. My appointment was to replace my windshield wipers front and back and change my oil. I waited 4 1/2 hours until the service agent returned as I waited in the waiting area. He returned to to tell me that they recommended a transmission fluid change and a tire balance. I found that odd as the tires were new and balanced and aligned. The car was also just Certified. How can that need a Transmission flush? I opted for the fluid flush and ask the service agent how long it would take since I had already been there for 3 1/2 hours. He told me 30 minutes. I waited over an hour before he told me they were pulling the car back in for the service. I do not blame the service agent as for an hour or long he and the service mgr. were the only two working the drive. Also when I got in the car, the oil read 8% and the change oil soon message was on the screen. This all would have been ok had had I not pick up my wife who was waiting for me at the Watson clinic cancer center.

Apr 16, 2024 -

Regal GMC responded

We apologize for any inconvenience or frustration you may have experienced.. Please feel free to contact Chrissy Hartman - Service Lane Manager to further discuss.

Helpful
April 11, 2024

Service was just OK. Communication could have been better. Transmission oil sprayed on both of my side steps. Truck smells like transmission fluid. Note: This is the firs More

by malexander21
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Regal GMC responded

We're so sorry to hear that you aren't satisfied with our services. Please reach out to Chrissy Hartman Service Lane Manager to further discuss.

Apr 11, 2024 -

malexander21 responded

Thanks. Will reach out to Chrissy Hartman.

Apr 22, 2024 -

malexander21 responded

I just tried to call service department. Phone rang 10+ times. I think my truck is leaking transmission fluid as a result of the recent transmission service. Would like to schedule to bring it in to have it checked out.

Apr 22, 2024 -

Regal GMC responded

Can you please call me 863-400-6063

Helpful
March 30, 2024

Making a appointment for services was easy Done Austin Smith is the go to man More

by DSCHO3
Recommend Dealer
Yes
Employees Worked With
Austin Smith
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Apr 03, 2024 -

Regal GMC responded

We're glad to hear that the process was easy for you. It's also fantastic to hear that Austin Smith has been your go-to person for service needs. Thank you for sharing your positive experience.

Helpful
February 23, 2024

Took 35 minutes to do paper work after job done Car done and set outside the door 35 minutes before I could get paperwork to pay bill and be on my way More

by BOBJSR
Recommend Dealer
Yes
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Mar 05, 2024 -

Regal GMC responded

I'm sorry to hear about the delay you experienced in receiving your paperwork after your car was serviced. Your time is valuable, and it's important to us that we provide prompt and efficient service from start to finish. I apologize for any inconvenience or frustration this delay may have caused you. We will certainly look into what caused the paperwork process to take longer than expected and take steps to ensure this doesn't happen again in the future.

Helpful
February 18, 2024

Poor communication and xxu with dealership. with vehicle in shop for 8 days Poor communication More

by mountaineerman69
Recommend Dealer
Yes
Employees Worked With
Jessica
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Feb 19, 2024 -

Regal GMC responded

We're sorry to hear that you had a negative experience at our store. We strive to provide exceptional customer service and it's disappointing to hear that we fell short in your case. We will address this with our staff and take steps to ensure that all customers receive the assistance they need.

Helpful
February 18, 2024

Wilson was very helpful and understand what I want done. Did a great job fixing my logon screen after the service. Very positive and helpful people More

by bengato80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilson
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Feb 19, 2024 -

Regal GMC responded

Thank you so much for taking the time to leave us a 5-star review.

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February 09, 2024

We, including my son and daughter had a long standing relation with Mr Micheal Greenhow that included the purchase of (5) vehicles. We are sad to see him go. More

by tirado.frank
Recommend Dealer
Yes
Employees Worked With
Amy Mercado
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Feb 13, 2024 -

Regal GMC responded

Thank you, we were sad to see him go. We are confident you will receive the same service Michael provided you with for so long with any of our Honda team members.

Helpful
February 02, 2024

Did not give me enough information that the part was on back order and I had a option to use a none GM part. More

by lancelib
Recommend Dealer
No
Employees Worked With
Rob Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Young
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Feb 05, 2024 -

Regal GMC responded

Thank you for letting us know about this. We apologize that our service did not satisfy your expectations.

Helpful
January 28, 2024

They fixed the problem No X x x x c x x. X x x. More

by WAYNEHOLMES
Recommend Dealer
Yes
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Feb 01, 2024 -

Regal GMC responded

Thank you.

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