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Regal GMC

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.0
447 Reviews
Regal GMC carries an impressive selection of new and pre-owned cars, crossovers and SUVs in Lakeland. No matter what vehicle you might have in mind, we’ve got the perfect fit for you. If you’re looking to lease your next GMC, at Regal GMC, we have competitive lease specials on new GMC vehicles. Regal GMC also has an extensive collection of quality pre-owned and certified vehicles at affordable prices. Whether you’re looking for new or pre-owned, Regal GMC is your trusted dealership in Lakeland. We look forward to seeing you soon.
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2615 Lakeland Hills Blvd

Lakeland, FL

33805

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Showing 447 reviews

January 02, 2021

Alex in GMC is very professional and outgoing. His customer service skills is the only reason why I trust my vehicle being serviced at this location. More

by SHWAUNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Rosario
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Jan 05, 2021 -

Regal GMC responded

Thank you for the kind words!

December 31, 2020

Dishonest when selling you a vehicle from start to finish the customer knows nothing until after he has signed all the documents that he has gotten screwed. More

by wll.frzr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darrel Montgomery
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro Jenner, Michael Hughes
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Jan 05, 2021 -

Regal GMC responded

We are sorry to hear you feel like you are conned, we have a very transparent process with presenting breakdowns and payments up front. If you would like to schedule a time to go back over your paperwork we would be happy to schedule that. Please contact Customer Service Manager, Alaina Southern, at 863-333-4633

Jan 05, 2021 -

wll.frzr responded

I asked over and over again to see the installment contract where it showed me all the numbers and where I was given employee pricing and was told because I had a credit freeze and when I unlock credit freeze on Monday I never received a copy everything was signed in advance and I would take possession of the vehicle upon seeing the numbers none of this was honored i could have saved myself lots of money and at least 100 dollars a month on payments conned and dishonest no other way to say it the numbers don't lie.

Jan 05, 2021 -

Regal GMC responded

Willie, After reviewing all of your signed paperwork, it appears you were provided with all of this information. Even a separate paper GM requires you sign showing just your employee discount. It is a very transparent process and my offer still remains if you would like to sit down and go back over the numbers! Alaina Southern Regal Lakeland

Jan 05, 2021 -

wll.frzr responded

You can spin it anyway you want my account and a sales associate and myself looked closely at all the documents and we all agreed that i was lied to and misled and I will never do any more business with regal automotive ever again I have to live with this crooked deal because the paperwork has been signed and I will tell all of my business associates and friends to never do any business with Regal Automotive because they use deception and dishonest practices to sell vehicles.

December 22, 2020

Very professional and extremely courteous, I felt very comfortable dealing with them. They were honest with with regards to quoted service issues on my vehicle More

by LREDSHOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Young
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Dec 28, 2020 -

Regal GMC responded

Thank you for taking the time to leave us feedback! We look forward to working with you again on any sales/service needs that you may have!

December 22, 2020

Great service. I will return whenever possible. Prompt service. Kind. Wonderful. Helpful. Great staff. Clean and helpful. I will get my vehicle serviced here later. More

by FLORIDATBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Rosario
Report | Print
Dec 22, 2020 -

Regal GMC responded

THank you!

December 17, 2020

Very good happy with everything . I’m not a wordy Very good happy with everything . I’m not a wordy person. I liked the sales and service folks. Satisfied with everything. I plan to continue service More

by BISONS_2@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cris Aviso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrel Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro Jenner, Michael Hughes, Alex Rosario
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Dec 21, 2020 -

Regal GMC responded

Thanks! See you next time

December 16, 2020

I have been coming to the dealership since about 2012 it is a great place to do business with always clean all service is done as you ask . There has been no evidence in any way that you should question the More

by CYCLESE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Rosario
Report | Print
Dec 17, 2020 -

Regal GMC responded

Thank you for the feedback!

December 09, 2020

Price always seems to much. Price for an additional key is to much. All repairs on cars seem too high. Not much you can do about that I guess. More

by KPARC1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Rosario
Report | Print
Dec 10, 2020 -

Regal GMC responded

We appreciate you taking the time to leave us feedback! We value your business and want you to know that our pricing is very competitive with similar dealerships as well as being backed by the manufacturers so you can be sure that all work is done correctly by factory trained technicians.

December 09, 2020

It was a very enjoyable experience from the first call until we picked up the 2021 Yukon Denali! All three individuals, Mike, Darrell and Freddy are outstanding at their respective positions. I would high More

by WILSONSTUKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrel Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Hughes
Report | Print
Dec 10, 2020 -

Regal GMC responded

Congratulations on your new '21 Yukon Denali!

December 01, 2020

The service provided was great. Elex in the service department is always friendly and knowledge of all services needed and always goes out of his way to keep you informed on the status of your service. More

by JOHNSONJRFRED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hughes, Alex Rosario
Report | Print
Dec 02, 2020 -

Regal GMC responded

Thank you Fred!

November 26, 2020

Quick pleasant service experience in and out faster than expected. Everyone had on a mask which made me feel safe. I initially was hesitant about having my car serviced. More

by T1ffanyz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Rosario
Report | Print
Nov 30, 2020 -

Regal GMC responded

Thank you for choosing Regal for you vehicle servicing needs! We are taking all necessary precautions to keep all of our customers and employees safe.

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