Regal GMC - Service Center

My brand new 2025 GMC Hummer, which cost$109,000 developed a loud rattle in the dash . I brought the Hummer in to Regal GMC, where I purchased it. After scheduling an appointment. I was not offere developed a loud rattle in the dash . I brought the Hummer in to Regal GMC, where I purchased it. After scheduling an appointment. I was not offered a vehicle as a loner. They took the vehicle all day for service. They told me that all Hummers, come with this rattle. I was going to have to live with it. In disbelief, i contacted GM. They contacted another dealership in order to get the vehicle serviced properly. It is incredible to me ,that a customer has made multiple purchases at this dealership, is treated in this manner. More

The service agent was incredible when he met me at the vehicle, set a clear expectation and then executed perfectly! vehicle, set a clear expectation and then executed perfectly! More

This is the second trip actually the third trip to this gmc dealership all 3 times were not good no communication I had to call them to find out what was wrong or what they were planning to do. The first t gmc dealership all 3 times were not good no communication I had to call them to find out what was wrong or what they were planning to do. The first time it took six hours to get a lug nut off. I will not go back to this establishment ever More

The regal gmc, in lakewood, florida, told me that my $109,000 GMC Hummer is supposed to rattle like an old junker?Because it comes that way from the factory. They refused to fix the problem.. i'm having $109,000 GMC Hummer is supposed to rattle like an old junker?Because it comes that way from the factory. They refused to fix the problem.. i'm having to take it to another dealership for repair. More

Rob was great, had my oil changed and tires rotated took around one hour and 20 minutes and other staff members were very friendly. around one hour and 20 minutes and other staff members were very friendly. More

Brought the car in for a bad fuel pump. They did their own diagnosis and said it was the trans. After they repaired the trans and selling me battery the car still wouldn't work. Turned out They did their own diagnosis and said it was the trans. After they repaired the trans and selling me battery the car still wouldn't work. Turned out it was the fuel pump. Total repair time was 4 weeks. More

Answered all my questions and explained everything to my satisfaction Would deal with them again satisfaction Would deal with them again More

Great job was completed before I expected. Very professional service exceeded my expectations. Look forward to going back when needed. Very professional service exceeded my expectations. Look forward to going back when needed. More

Customer service was great. He kept me updated on process. Very friendly and attentive regarding my vehicle issue He kept me updated on process. Very friendly and attentive regarding my vehicle issue More

I’ve had a horrible experience with this dealership with lack of communication, professionalism. I still have not gotten this issue resolved. I’ve even contacted the service manager and gotten zero response lack of communication, professionalism. I still have not gotten this issue resolved. I’ve even contacted the service manager and gotten zero response back. My vehicle was misdiagnosed so I’m out extra money with no results. Do not do business with Regal. More