Regal Honda

Good morning! My name is Richard. I dropped my vehicle off to your location this morning for some issues I’d been having and though it was just dropped off 30 mins ago, I’d like to take the moment to revi off to your location this morning for some issues I’d been having and though it was just dropped off 30 mins ago, I’d like to take the moment to review my experience. I was greeting by your staff with smiles and everybody seemed so eager to help. Like they love what they do, that’s hard to find out in the world these days. I was taken care of and checked in with an urgency that I haven’t seen before. I spent most of the time looking around and how efficient everything was moving. I’m a Navy veteran, and the only thing I can compare it to is when you hear that alarm in the middle of the night and everybody instinctively knows what to do. Needless to say, I was impressed. Rob, the gentleman/service advisor that checked me in was amazing to work with. Made me feel welcomed and not like “give me your keys and I’ll call you later”. I’ve had good experiences before at this location but today just seemed to be something different. I was under a perceived notion that I lived to far to use to courtesy shuttle. Rob assured me it would be okay and had me wait. No more than 5 minutes later, a lovely young lady, Mrs. Deb, greeted me and showed me to our vehicle. Spoiler alert, this is when the experience goes from good to well past amazing. Mrs. Deb first thank you for what you done for me. It’s true, you never know who you’re talking to or what they are going through. Mrs. Deb caught me on such a stressful day. It hasn’t been a walk in the park for any family lately but lately it’s been defeat after defeat. Who would’ve thought taking a vehicle to a dealer, something everybody fears, would turn out to be a pivotal point in my life. I know you’re waiting to hear what she did that as so amazing. How about she was able to show me this world is full of evil yet the light from one can shine into the darkest places. Yes, she’s that light, yes, my world was the dark place, and yes it feels so much brighter now. A simple conversation that can change a life, that DID change a life. I felt seen, cared for, and was shown compassion. All that from a peaceful conversation and ride home from what I assumed would be just a silent uber style drop off. It’s these experiences that will have me speaking this location if ever asked about where to shop or me sending family and friends over. Whomever decided Mrs. Deb deserved this job… Thank you. To Mrs. Deb, changing lives is no small feat, please add my name to the countless others you’ve impacted in such a profound way. Thank you. Stay Blessed! To whomever receives this please make sure it’s gets to the eyes it needs to so Mrs. Deb knows her impact. More

I appreciate the always very prompt, very professional service I get when I come to Regal honda! I also appreciate that I never feel like they try to sell me anything I do not need. I would not go anywher service I get when I come to Regal honda! I also appreciate that I never feel like they try to sell me anything I do not need. I would not go anywhere else! More

All employees were polite and friendly. All seemed knowledgeable about the cars and able to answer my questions both before and after my purchase. Would definitely recommend. knowledgeable about the cars and able to answer my questions both before and after my purchase. Would definitely recommend. More

The sales team is fantastic at Regal. They are always friendly and and customer service driven. The sales and service teams are the reasons I continue to purchase/lease vehicles from Regal Honda. Thanks friendly and and customer service driven. The sales and service teams are the reasons I continue to purchase/lease vehicles from Regal Honda. Thanks to Ryan and the team at Regal for making my most recent purchase easy and efficient. More

Levi did a great job keeping me informed on the progress of my vehicle since I just dropped it off. I went for an oil change and a recall service. of my vehicle since I just dropped it off. I went for an oil change and a recall service. More

Very friendly.....maybe too friendly cause I was "just looking" and ended up with a new car. Am very happy with her so far.........Don't know how to work every thing yet but Chayton says he will talk me looking" and ended up with a new car. Am very happy with her so far.........Don't know how to work every thing yet but Chayton says he will talk me thru. More

Ray was professional and courteous, the only reason my rating was not 5 stars was because of the time it took to make the repairs. rating was not 5 stars was because of the time it took to make the repairs. More

Great service here at Lakeland Honda, I really appreciate the customer service. Friendly faces and also helpful with the questions I had about my car. the customer service. Friendly faces and also helpful with the questions I had about my car. More

Clean, quick, friendly and efficient sales. By the time I was finished with the sales process (approximately 1 hour) my vehicle was ready. They even take care of vehicle registration. was finished with the sales process (approximately 1 hour) my vehicle was ready. They even take care of vehicle registration. More

Everything was perfect. My experience was timely and my needs were taken care of. My sales person was professional and handled himself with integrity. I will always buy a honda needs were taken care of. My sales person was professional and handled himself with integrity. I will always buy a honda More