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Regal Honda

Lakeland, FL

4.5
4,063 Reviews
We have been family owned & operated since 1976- 43 Years & counting! We pride ourselves in delivering a different experience, you will be treated like family! The Regal Benefits: 1. Two shuttle vans for transportation. 2. 24hour Roadside assistance. 3. Window tinting & accessory installation on site. 4. Courtesy car wash & vacuum with service
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2615 Lakeland Hills Blvd

Lakeland, FL

33805

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Showing 4,063 reviews

February 17, 2021

The dealership is clean, stocked with amenities, but the people make the difference! From the personal service from MY advisor, to the cashier closing out my bill, the service is exceptional! More

by LBLAND9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2021 -

Regal Honda responded

That's fantastic to hear! Thank you

February 17, 2021

Arrived at dealership without an appointment for first time service on new 2020 CRV. John Sinnehard was my service advisor, he was professional and my service was performed without issue. Good Job everyon More

by glfljf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sinnehard
Feb 18, 2021 -

Regal Honda responded

Glad to hear it!

February 17, 2021

The customer service technicians at Regal are very friendly and helpful. The service manager Kyle is less than impressive on all accounts of customer service and helpfulness. Our suv has been in the s More

by kcaudill1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cris Aviso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Campisi Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Bell, Kyle Cook, Angelo Mendez
Feb 22, 2021 -

Regal Honda responded

Thank you for your feedback. Please contact Customer Service Manager, Alaina Southern at 863-333-4633. There are several different options for coverage when purchasing the packages and she would be happy to explain your protection plan to you.

February 17, 2021

Our Service advisor Mr Ray Taylor was really approachable and friendly. He gave us good customer service.We will definitely going back again for our next service. More

by Cristina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2021 -

Regal Honda responded

Thanks Cristina, see you next time!

February 17, 2021

Great experience! Rob got me in on time and called me when it was ready. On the call he explained what they did and how it helped. Awesome service. More

by marshalljohn60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2021 -

Regal Honda responded

Thank you!

February 17, 2021

I had a wonderful experience here, I had an emergency situation with my car I came in and everyone here made me feel like I was family. They were so good to me and took care of me. More

by ABRATTON95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cris Aviso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Woodard, Mallory Bartle
Feb 18, 2021 -

Regal Honda responded

We are glad we could help in your time of crisis :)

February 16, 2021

Andre is a fantastic salesman. I have now bought four cars from him and don’t want to go anywhere else because of his professionalism and honesty. I am looking forward to coming back to Regal to buy my n More

by Michael and Stacey McCastalin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Farris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Betances
Feb 16, 2021 -

Regal Honda responded

Congrats-- we are looking forward to it as well :)

February 16, 2021

REGAL HONDA IS A BIG RIP OFF!! In all my life I have never been to a reputable company that charges you if they can’t fix the problem that you brought to them. I brought my Honda Odyssey to Regal Honda More

by drdon4u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle Cook
Feb 16, 2021 -

Regal Honda responded

We try to make every attempt to resolve the problem, we also like to be upfront an transparent with our customers. Which is why from the beginning we let you know it was an aftermarket part installed elsewhere and may not be able to be calibrated correctly. However, there would still be a labor fee involved due to the time spent. Aftermarket parts, while cheaper, can cause issues.

Feb 16, 2021 -

Regal Honda responded

Good afternoon Mr Steien. I have accessed your records and spoken with the service advisor that you worked with regarding the repairs. Unfortunately anytime aftermarket parts are involved in a repair (which is what you had on the vehicle) there is no guarantee that a repair can successfully be made with those parts. The only fees that you were charged were for diagnosis and labor for the technician to try to repair the work that was originally performed at a tire repair facility - which you agreed to before any work was done. The aftermarket part failed here as well as at the original tire repair facility and it was found that the other 3 sensors were failing as well. That leaves the only other option of replacing all 4 tire repair sensors which we are more than willing to do for you. We understand your frustration but, anytime non-factory installed parts are involved the outcome cannot be guaranteed. If you would like to discuss further please feel free to contact me at (863)577-3205. Kelli Woodside

February 16, 2021

Made my buying experience effortless!! Would totally recommend Regal Honda to anyone looking to purchase a car! Top notch and efficient! Thank you Regal Honda! More

by Cooper2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Greenhow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alaina Southern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cris Aviso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Holly, Angelo Mendez, Kelly Wilkes, Jonathan Martinez
Feb 18, 2021 -

Regal Honda responded

Thank you for choosing Regal Honda :)

February 16, 2021

Jessica was very helpful she explain my multi point inspection and all repair I will definitely go back very good service at regal Honda .I will bring my other car in More

by MARIASOTO7340
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Torre
Feb 18, 2021 -

Regal Honda responded

Thank you!

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