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Regal Honda

Lakeland, FL

4.5
4,069 Reviews
We have been family owned & operated since 1976- 43 Years & counting! We pride ourselves in delivering a different experience, you will be treated like family! The Regal Benefits: 1. Two shuttle vans for transportation. 2. 24hour Roadside assistance. 3. Window tinting & accessory installation on site. 4. Courtesy car wash & vacuum with service
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2615 Lakeland Hills Blvd

Lakeland, FL

33805

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Showing 4,069 reviews

October 20, 2024

I am pleased with this Dealership. I know before the work begins, just what my car needs and the cost going out the door. More

by HOLLAND_MARTHA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Regal Honda responded

Thank you so much for taking the time to leave us feedback.

October 19, 2024

Levi Binegar is great! He took the time to listen to our concerns. He got us in quickly and I was shuttled to home and back again when my car was ready. Thank you! More

by CANDICEMASSAGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi Binegar
Oct 29, 2024 -

Regal Honda responded

It’s lovely to hear your kind words of appreciation for our hard-working staff at Regal. Thank you for choosing us.

October 18, 2024

What a rip off. What used to be $50 oil change is now $110. I will never use regal Honda again and I will tell others not to use ghem More

by STEVEM727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Holly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Farris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Campisi Jr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cris Aviso, Sonny Glover, Megan Barnes, Austin Smith
Oct 25, 2024 -

Regal Honda responded

I’m sorry to hear you feel that way about your recent experience. I understand how frustrating it can be when prices change unexpectedly. We appreciate your feedback and would like the opportunity to address your concerns. If you’re willing, please reach out to Chrissy-Service Lane Manager directly so we can discuss this further. Your satisfaction is important to us, and we want to improve your experience. Thank you for sharing your thoughts.

October 18, 2024

Sheron was great as always! Will continue to go to him with any cars moving forward! He makes things so simple and easy everytime :) More

by nena.bristow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sheron Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Niko Gelpi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Freddy Cano
Oct 29, 2024 -

Regal Honda responded

We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next visit just as positive. Have an amazing day!

October 17, 2024

Ray is my favorite been using him for many many years he is the best. Always makes sure the customer is satisfied More

by LINDAKBROCK1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Regal Honda responded

We’re really grateful and appreciate you taking the time to share your experience with us.

October 17, 2024

He literally just left early despite being the assigned advisor. This led to a 30-minute wait that ended up exceeding the possible timeframe for a repair. I had to reschedule based on the staff's recommend More

by Mike Hammond
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Regal Honda responded

I’m really sorry to hear about the mix-up with your service advisor and the resulting delays. That’s definitely not the experience we want for our customers. Thank you for bringing this to our attention. Please reach out to Chrissy-Service Lane Manager directly so we can address your concerns and ensure a smoother experience in the future. We appreciate your understanding and patience!

October 16, 2024

Chrissy Hartman was awesome! She should be the g m, she absolutely knows how to treat people right More

by Flynavyvp4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Regal Honda responded

Thank you.

October 16, 2024

Dealership delivered wrong car and did not reimburse me completely for auto-payment, then was snippy when I pursued it. I still have not been completely reimbursed. More

by luckybarton
Recommend Dealer
No
Employees Worked With
Ray Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Regal Honda responded

I’m very sorry to hear about your experience with the wrong vehicle delivery and the issues with reimbursement. That’s frustrating, and it’s unacceptable for you to feel dismissed when pursuing a resolution. We take this seriously and want to make it right. Please reach out to us directly so we can address your concerns.

October 16, 2024

"Five Star" Ray Taylor greeted me upon my arrival and paid careful attention to my descriptions of areas of concern. He texted me his contact information and kept me informed of my car's progress. I wa More

by ANDREASCHAPMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Regal Honda responded

Thanks so much for sharing your experience with us. We hope to see you again.

October 15, 2024

nice poeple and good services very freindly amigos and have a good selection of honda lpve it More

by kf4jzc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Smith
Oct 29, 2024 -

Regal Honda responded

Thank you!

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