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Regal Honda - Service Center

Lakeland, FL

4.4
2,471 Reviews

2,471 Reviews of Regal Honda - Service Center

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March 02, 2021

We dropped our vehicle off on Friday evening for an 8am service on Saturday morning. Waited and waited at the house for a phone call to let us know our car was ready to be picked up. Didnt even get that More

by DAMPIER2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John in service dept.
Mar 03, 2021 -

Regal Honda responded

Thank you for taking the time to reach out to us regarding your visit to our service department. We apologize for the lack of communication that you received and will be addressing that with the parties involved. As always we want you to leave our dealership completely satisfied with the work performed and the treatment that you received!

March 02, 2021

Always provide professional service with fair prices. Although not the nearest provider, I’ve maintained a more than decade long business relationship, with four vehicles with Regal because of their atte More

by PGWoods
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angelo Mendez
Mar 02, 2021 -

Regal Honda responded

We thank you for your loyalty to Regal!

March 02, 2021

The service is good specially Ray Taylor. They did a good job. I dont have anything to say but you keep insisting wanted 25 words More

by TDY30AZA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Regal Honda responded

Thank you for the feedback!

March 02, 2021

This is my only place for service, I feel like I’m well taken care of and Rob Young is excellent, very considerate to needs. More

by iwanrobn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Regal Honda responded

Regal loves their customers and always wants you to leave here completely satisfied with the level of service that you received!

March 01, 2021

Great service thanks! I was given phone calls to let me know how the work was progressing and when it was finished and when I could pick up the vehicle it went very smoothly and I really appreciate it. More

by MARYKATHRYNSTAPLETON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Cook, Dustin Brown, Angelo Mendez
Mar 02, 2021 -

Regal Honda responded

Thank you MaryKathryn for the wonderful feedback!

March 01, 2021

Honda always does a great job for us! Kudos to Ray Taylor for helping is out especially when it’s an unknown sound. Thanks again!! More

by susanunderwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Regal Honda responded

Thank you Susan! We love Ray and agree he always does a great job for his customers!

March 01, 2021

Ray was great! Very informative and helpful. He went over the service I was getting and then the results after. He covered everything and had a great personality. More

by email2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Regal Honda responded

We love Ray and appreciate you taking the time to let us know how service went!

March 01, 2021

Very efficient and timely waiting area was very accommodating and clean. Enjoyed the coffee and honey bun whole waiting. Car was washed and looked good More

by R.JNURSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
Mar 02, 2021 -

Regal Honda responded

Thank you for the feedback on your recent visit to Regal!

March 01, 2021

Had recall service done on drive shift. Entire experience was outstanding, service was completed in a timely manner as I was waiting at the dealership More

by ckshack
Friendliness
Recommend Dealer
Yes
Employees Worked With
Angelo Mendez
Mar 02, 2021 -

Regal Honda responded

We love hearing from satisfied customers and look forward to working with you again on any future service/maintenance needs that you may have!

February 28, 2021

Tony was an absolute delight to work with. He was very prompt in meeting our needs. It was a great experience dealing with this dealership where every employee was friendly and made us feel welcome. More

by bdeabreu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TONY MONTANO
Mar 01, 2021 -

Regal Honda responded

Thank you for the feedback regarding your recent visit to our service department! We love hearing from our satisfied customers!

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