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Regal Kia Lakeland
Lakeland, FL
4,279 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,279 reviews
Verified Customer
Helpful May 03, 2024
Bad experience. they used the wrong viscosity oil.i had to make a return trip at my expense to correct their. Mistake they used the wrong viscosity oil.i had to make a return trip at my expense to correct their. Mistake More
by pjalbrecht63
Employees Worked With
May 03, 2024
I was charged $500 more stating regal care on my final invoice than I was promised negotiated price that was included everything. I was handed invoice next day . When I complained about it to manager he l invoice than I was promised negotiated price that was included everything. I was handed invoice next day . When I complained about it to manager he laughed and seems like he don’t care and let me get out his office. More
by binitabenbhupen98
May 02, 2024
Service was as expected. Long wait time on Mondays Last two visits have not received a car wash. I specifically asked on last visit but still didn't receive. Long wait time on Mondays Last two visits have not received a car wash. I specifically asked on last visit but still didn't receive. More
by rshinkle50
Employees Worked With
May 01, 2024
Excellent very efficient service, courteous staff understood my concern, kept me informed at all time of my vehicle service. understood my concern, kept me informed at all time of my vehicle service. More
by adrianapatri
Employees Worked With
May 01, 2024
Service department appointments are punctual. Employees, are reliable and helpful. Work performed is most thorough and complete maintenance and repairs . Thank you regal Kia for your most excelle Employees, are reliable and helpful. Work performed is most thorough and complete maintenance and repairs . Thank you regal Kia for your most excellent service More
by RBERENDSEN
May 01, 2024
Need new seating in service waiting room, chairs very old and falling apart dirty okd and falling apart dirty okd More
by wbrowne913
Employees Worked With
April 30, 2024
Customer service was great. I did not feel pressured in anyway, which is great. Our sales person listened and did not try to sway us any other way. I did not feel pressured in anyway, which is great. Our sales person listened and did not try to sway us any other way. More
by tseldridge67
Employees Worked With
Ja
April 30, 2024
Sal, Chris and Orlando Lopez went above and beyond to make my car buying experience memorable. I have been purchasing vehicles from Regal for almost 20 years, myself, my family and my friends have all go make my car buying experience memorable. I have been purchasing vehicles from Regal for almost 20 years, myself, my family and my friends have all gone to Regal Automotive Group. Each and every time they go above and beyond to ensure that I am truly satisfied with the whole process, whether it is service, sales or just in need of a question answered their whole team will make sure you are taken care of just like family. Thank you, Sal! When everyone else says no, SAL SAYS YES!! More
by fjapple
Employees Worked With
Sal Campisi, Chris and Olando, Greg
