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Regal Kia Lakeland
Lakeland, FL
5,060 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 5,060 reviews
June 27, 2020
Regal Kia has been more than helpful in all my experiences in sales and service. They are highly professional, and the customer areas are well-maintained. I always feel like family at Regal Kia. experiences in sales and service. They are highly professional, and the customer areas are well-maintained. I always feel like family at Regal Kia. More
by DrPat
Employees Worked With
June 27, 2020
The service advisors are well trained, informative, friendly, and helpful. I enjoy the interaction and the wifi, snacks and all. I could've taken the shuttle, but it didn't take long to service my car. friendly, and helpful. I enjoy the interaction and the wifi, snacks and all. I could've taken the shuttle, but it didn't take long to service my car. More
by JEANNE.V
Verified CustomerEmployees Worked With
Kelsey Johnson
June 27, 2020
This place is amazing!! The people that work there are awesome. They really make sure that your needs are met,and you get the car you want at a price you can afford ! awesome. They really make sure that your needs are met,and you get the car you want at a price you can afford ! More
by mease
Employees Worked With
Kelsey Johnson
June 27, 2020
Excellent customer service If you want to be treated with respect and great customer service shop at Regal Kia Lakeland. Great prices, they explain everything to you in length. If you want to be treated with respect and great customer service shop at Regal Kia Lakeland. Great prices, they explain everything to you in length. I just recently bough a 2017 Kia Sorento. I LOVE IT.. The service department is also awesome, they keep you informed of the time its going to take with your vehicle and the type of items that will need to be fixed. Also very clean establishment, water and coffee while you wait. I have bought three Kia's from there 2007 Kia Sportage, 2014 Kia Sportage and now 2017 Kia Sorento. I call them Family!. More
by SUNSHINEDEB66
Employees Worked With
Jonathan Benitez, Sam Difillip
June 27, 2020
My interior looked great and initially the outside looked great as well. But after a day or two, I realized my hood and top of my car had two big white swirls on it . At that point I was totally dissatisfied great as well. But after a day or two, I realized my hood and top of my car had two big white swirls on it . At that point I was totally dissatisfied More
by Frank Chichester
Employees Worked With
Kelsey Johnson
June 26, 2020
Excellent Customer Service Was greeted by Kelsey who listened to my issue with concern , service was preformed issue resolved. I have never had a negative experience at Regal Ki Was greeted by Kelsey who listened to my issue with concern , service was preformed issue resolved. I have never had a negative experience at Regal Kia and would highly recommend this dealership. More
by CPERKALL
Employees Worked With
Kelsey Johnson
June 26, 2020
They worked hard to get us a good deal but made you feel strange for asking questions. Salesmen was knowledgeable but with having things already done ahead of time it still took over 2 hours to get things strange for asking questions. Salesmen was knowledgeable but with having things already done ahead of time it still took over 2 hours to get things done. More
by Rich from Alturas
June 26, 2020
Staff are always friendly and accommodating. We always feel our service needs are met. The lounge area for waiting has many options for seating and is comfortable. feel our service needs are met. The lounge area for waiting has many options for seating and is comfortable. More
by MICHELLEPRIDEAUX
Employees Worked With
June 26, 2020
The service rep was rude and I have more than one issue with poor service from this location. They need to understand how they come across with tone and information. It seems whenever I have a question t with poor service from this location. They need to understand how they come across with tone and information. It seems whenever I have a question they are not willing to answer it or listen. More
by Kim
Employees Worked With
Mario Medina
June 26, 2020
Jorge Benetiz KIA service advisor is awesome! Always takes care of my car and goes above and beyond! Pleasant professional explains services performed in easy to understand language. Jorge remembers m takes care of my car and goes above and beyond! Pleasant professional explains services performed in easy to understand language. Jorge remembers me and that’s impressive with all the customers! Raise and recognition for Jorge! More
by dboyd50
Employees Worked With
Jorge Benetiz
