"Jonathan provided me with excellent customer service and..."
- TYRINDAPRIDE Verified Customer
Jonathan provided me with excellent customer service and support. My vehicle was in for service and out in a sufficient amount of time.. I was very pleased with the service I was provided from Jonathan and his department
We are cheaper than your typical oil change place, but always have coupons on our website to help! Please tell your service advisor about the settings next time so he can get to the bottom of it! They should never change any settings in your vehicle !
November 02, 2020
"Jonathan was very pleasant and very helpful explained the..."
- EVELYN0629 Verified Customer
Jonathan was very pleasant and very helpful explained the suggestion they gave me on my vehicle I am very pleased with my service and the employees
"Sat 10/31/2020. Needed a Starter Replaced for a 2015 Kia..."
- SELENA928 Verified Customer
Sat 10/31/2020. Needed a Starter Replaced for a 2015 Kia Soul. I was told Starter was not in stock. I had to leave car at dealership. Car will not be ready til Tues 11/03/2020. I ask for a loaner vehicle. There were no loaner vehicles. A shuttle ride was provided to take me home.
It is now Wednesday 11/04/2020. Car was to be ready yesterday 11/03. I received a call from Kia dealership this am 8:30 am and was told starter was being delivered this am and car would be ready this am. It is now 7:05 pm Wednesday evening and no car and no call from Regal Kia on status of repair and when car might be ready. Tomorrow will be 6 days on waiting for a starter to be put in on my basic 2015 Kia Soul.
Nov 04, 2020 -
Regal Kia Lakelandresponded
We apologize for the inconvenience, due to COVID there are many parts that were on back order and not in stock- unfortunately it has caused the demand in loaners to go up as well. We are trying to accommodate everyone and sincerely apologize for the inconvenience.
October 30, 2020
"I have had two experiences with the Regal KIA Service..."
- johnniedenson Verified Customer
I have had two experiences with the Regal KIA Service Department and both have been pleasant. THE first was to have a jack and spare tire kit installed, the second, to have a new tire and an oil change.
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