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Regal Kia Lakeland
Lakeland, FL
4,902 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,902 reviews
August 22, 2019
Exceeded expectations Deon Box was the salesperson who worked with my wife and I to buy our 2020 KIA Soul GT. Deon is very personable and friendly. He’s easy to talk to and Deon Box was the salesperson who worked with my wife and I to buy our 2020 KIA Soul GT. Deon is very personable and friendly. He’s easy to talk to and very helpful. James and Niko were also easy to work with. Jorge did an excellent job getting my new Soul taken care of. The whole staff is friendly and helpful. This was an outstanding experience. Thank you to the entire service department did a great job. More
by redleg
Verified CustomerEmployees Worked With
Niko, Deon Box, James Henry
August 22, 2019
Sales review All the staff members were eager to help me and my husband. They were all very nice and polite. Made us feel like we were part of the Kia regal family All the staff members were eager to help me and my husband. They were all very nice and polite. Made us feel like we were part of the Kia regal family. More
by LADNERLYNDS
August 22, 2019
Great customer service. Timely and friendly service, Family vehicle maintenance is a breeze. The team is always willing to help and they give recommendations, competent team Timely and friendly service, Family vehicle maintenance is a breeze. The team is always willing to help and they give recommendations, competent team of professionals. More
by CATHYELIZ1998
Employees Worked With
August 22, 2019
Lakeland KIA is the best ! To whom it may concern: I live in Lake Wales but I enjoy the quality of service and professionalism so much at Lakeland KIA that I would prefer to To whom it may concern: I live in Lake Wales but I enjoy the quality of service and professionalism so much at Lakeland KIA that I would prefer to drive 45 minutes to Lakeland when there is already a KIA dealership within 10 minutes of where I live ...outstanding car dealership !👍👏 More
by OISG1967
Employees Worked With
August 22, 2019
Keep up the good work Very professional staff and always great customer service. Answered all my questions and I had a great experience as usual. I feel Regal appreciates m Very professional staff and always great customer service. Answered all my questions and I had a great experience as usual. I feel Regal appreciates my business More
by qnwyatt
August 22, 2019
Oil change and service! We have been coming to Regal Kia for many years, because we always had great service and friendly staff. I have the Eco service and I always get a lo We have been coming to Regal Kia for many years, because we always had great service and friendly staff. I have the Eco service and I always get a loaner car, much appreciated! I recommend Regal Kia to everyone one, even had people thank me for the recommendation. Our grand dog Cubbie comes with us, we call him our Kia mascot. 😊😊 Keep up the great service. Ruth Vlcek More
by RRVLCEK80
August 21, 2019
Great experience, clean and friendly My car was done in a timely manner and the staff was very friendly, I love it when they wash and vacuum my car when I bring my car in for service. My car was done in a timely manner and the staff was very friendly, I love it when they wash and vacuum my car when I bring my car in for service. More
by LMKITZ63
Employees Worked With
Steve Burgher
August 21, 2019
Incomplete. Not checked over. I brought my newly purchased car to Regal’s service department because the antenna was leaking causing the floorboard to get wet (mainly noticed after I brought my newly purchased car to Regal’s service department because the antenna was leaking causing the floorboard to get wet (mainly noticed after running it through the car wash). I was told that the service team would clean my floorboards since they were super sticky from the soap leaking in from the car wash. Also when I purchased the car, it had some stains on the hood that forgot to be removed so I asked if I could get that done while my car was there. The service department kept my car for about 2 weeks, which was fine considering they gave me a rental to drive for the time being. Jarret was my service advisor. He was very friendly and when I spoke to him Saturday, he assured me that I would be very impressed with my car when I came to pick it up later that day.. When I got there one of the guys pulled my car up. They had parked it under a tree and it was sooo dirty. My car was definitely clean when I brought it in, and I expected it to be clean when I picked it up. They knew I was coming on Saturday for over a week.. That’s just rude if you ask me, and off the bat makes it seem like they don’t care about their customers. The guy wiped it off for me and I appreciated it, but it still put a bad taste in my mouth.. The first thing I checked were the floorboards. They were still sticky and had not been touched at all. It appeared as if the actual floor mats had been shampooed/vacuumed, and I can understand the miscommunication. However, Jarret should have checked over the car to ensure that wasn’t the case when I arrived. I checked to see the stains on the hood.. All still there. I asked the gentleman if they could remove the stains and he gladly took it back for them to touch the stains up. Whenever I left, the stains were still wet from where they had just wiped them, but a few days later I noticed the wet spots never went away... They stained it even worse than the previous stains. Needless to say, I was very unsatisfied with the results of my car. Especially since I was told that morning that it was ready to go, it looked great, and I’d be pleased with the work. Absolute xxxxxxxx. Nobody checked over this car to make sure it was good to go. Would not recommend! More
by BRITTANY DUFF
Employees Worked With
Jarret
August 21, 2019
Oil change and inspection Great service center! Todd Tripp’ Service Rep very professional and customer service oriented. Enjoy time spent at Regal Kia shop. Service Mgr Jeff Great service center! Todd Tripp’ Service Rep very professional and customer service oriented. Enjoy time spent at Regal Kia shop. Service Mgr Jeff Soloj very helpful taking the time and providing service info! More
by BONNIESHARMONY
Employees Worked With
August 21, 2019
Over charging for services I was given an estimate for suggested services. The cost to install an air filter was $49.95. It takes less than 5 minutes to install an air filter an I was given an estimate for suggested services. The cost to install an air filter was $49.95. It takes less than 5 minutes to install an air filter and I can buy the part for $15.00. Then it was suggested as 'other' that I replace my brake pads again. That's hilarious because I spent $600.00 to have KIA install 'lifetime guaranteed' brake pads. Now you want me to spend another $189.00 for the same thing? Your service tech is an idiot. I wanted an oil change, not a new car. More
by PDH1972
Employees Worked With
