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Regal Kia Lakeland
Lakeland, FL
4,903 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,903 reviews
August 21, 2019
Over charging for services I was given an estimate for suggested services. The cost to install an air filter was $49.95. It takes less than 5 minutes to install an air filter an I was given an estimate for suggested services. The cost to install an air filter was $49.95. It takes less than 5 minutes to install an air filter and I can buy the part for $15.00. Then it was suggested as 'other' that I replace my brake pads again. That's hilarious because I spent $600.00 to have KIA install 'lifetime guaranteed' brake pads. Now you want me to spend another $189.00 for the same thing? Your service tech is an idiot. I wanted an oil change, not a new car. More
by PDH1972
Verified CustomerEmployees Worked With
August 20, 2019
Fantastic. Great friendly service Jarrett helped me through the whole severce set up and introduced me to Big Mike the mechanic and explained in detail what the cause of my problem and Jarrett helped me through the whole severce set up and introduced me to Big Mike the mechanic and explained in detail what the cause of my problem and repairwd in a profssional mannor. More
by DAVETRUDI1972
Employees Worked With
Jarrett and big mike
August 20, 2019
Feel confident with their service Jarrett at Regal Chevrolet on 98 S has been excellent in helping us to keep our Silverado in top running condition. He is always willing to go the ex Jarrett at Regal Chevrolet on 98 S has been excellent in helping us to keep our Silverado in top running condition. He is always willing to go the extra mile. More
by PEGGY.DONALDSON
Employees Worked With
Jarrett
August 20, 2019
Dealer did not respect my time I exchanged emails with Kristin Talbot. And I’m not sure who else however we agreed for me to pick up that car Wednesday after speaking with them M I exchanged emails with Kristin Talbot. And I’m not sure who else however we agreed for me to pick up that car Wednesday after speaking with them Monday morning they gave them to Dave as they agreed they would have the car and the paperwork ready this could not happen if they weren’t going to have the car ready they should’ve called me and rescheduled the pick up date I waited 2 1/2 hours why they put brakes on the car and I did paperwork After waiting 2 1/2 hours I had to get back to my job so I opted to take the car as is Unclean and dirty or lose an entire day of work So it would be safe to say that I’m unhappy and then I will not be purchasing any more vehicles from this dealership Joseph Flinn More
by flinnsflooring
Employees Worked With
Kristen Talbot
August 20, 2019
expensive The labor rates are high. The parts are very expensive. The service writers are very good at their job. thank you for the service. C.J. Breaux The labor rates are high. The parts are very expensive. The service writers are very good at their job. thank you for the service. C.J. Breaux More
by cjbreaux62
Employees Worked With
none of the above
August 20, 2019
Re-fix hanging mirror Being first time user of the service dept,I was greeted immediately and my problem handled t.o my satisfaction. As it would take several hours to f Being first time user of the service dept,I was greeted immediately and my problem handled t.o my satisfaction. As it would take several hours to fix they had a shuttle take me home and pick me up later in the day to retun. me to the desler ship to pick up my car? More
by KDEWITT8
Employees Worked With
Clay Mieir, Chris Robinson, Chris Mitchell
August 20, 2019
tire not checked. I had my ecoblock reapplied last week (excellent job) at Kia and I noticed my right front tire was low and asked the advisor to check it. I waited for I had my ecoblock reapplied last week (excellent job) at Kia and I noticed my right front tire was low and asked the advisor to check it. I waited for the service and when it was complete I asked if the tire had been checked and he told me it was and air had been supplied. On my way (I had another appointment or I would have returned) I checked the driver info and noticed the tire had the same setting as when I brought it in. I was very disappointed as I travel to your dealer from Winter Haven. More
by SLYGRAMMA
Employees Worked With
I don't know the employees names.
August 20, 2019
It was satisfactory I came in and each time sure it was a wait for the finish but they were quick in getting me in even though I didn’t schedule so that was nice . I came in and each time sure it was a wait for the finish but they were quick in getting me in even though I didn’t schedule so that was nice . More
by OPALSIREN
Employees Worked With
I think it was Mario?
August 20, 2019
Full service I took a car I inherited in to have it looked at and see what it needed worked on as I was sure my parents hadn’t done anything more than change the o I took a car I inherited in to have it looked at and see what it needed worked on as I was sure my parents hadn’t done anything more than change the oil. Mind you, this is a 16 year old car and I figured it was going to cost me a fortune to get it “fixed up”. Well it wasn’t cheap, but it was reasonable for the work that needed to be done. Not only that, they did the work quickly and kept me informed along the way. Jorge was my service advisor and he was very friendly and took car of me from start to finish. More
by pharmdmm
Employees Worked With
Jorge
August 20, 2019
Very professional and satisfying It was a pleasure working with Leo and the Regal Sales staff. We got a great deal with our new leased Kia Soul. We will definitely recommend Regal to It was a pleasure working with Leo and the Regal Sales staff. We got a great deal with our new leased Kia Soul. We will definitely recommend Regal to our family and friends. More
by gtaylor19249
Employees Worked With
James Henry, Dystanie Haney, Leo Henderson, Chris Robinson
