Regal Kia Lakeland - Service Center

We appreciate Kelsey Johnson very much. She is always very helpful and courteous. We also appreciate the way the waiting area is set up, the fact that the chairs are spaced apart further enabling social very helpful and courteous. We also appreciate the way the waiting area is set up, the fact that the chairs are spaced apart further enabling social distancing during this time. It shows regard for the safety of your customers. More

Upon arriving to the dealership I was greeted and attended to by the employee. Every employee greeted each guest as well as offered us refreshments. We were kept updated every step of the way and up attended to by the employee. Every employee greeted each guest as well as offered us refreshments. We were kept updated every step of the way and upon completion the work performed was thoroughly explained along with any findings. I was escorted to my car at the end of the transaction. I would highly recommend the dealership to anyone and everyone who are in the market for a car or just to have their car serviced. More

Had an appointment at 1pm for an oil change. I was told it old the 1 1/2 hours. It didn’t get done until 3:30pm! The manager did not charge me so that was ok. it old the 1 1/2 hours. It didn’t get done until 3:30pm! The manager did not charge me so that was ok. More

Service is not as well run as it was when I bought the car. Used to be a prestige dealer. I don’t believe it is anymore. car. Used to be a prestige dealer. I don’t believe it is anymore. More

Your dealership is awesome People are friendly and Your dealership is awesome People are friendly and professional. The waiting area is comfortable and clean. The coffee machine makes great coffee. Your dealership is awesome People are friendly and professional. The waiting area is comfortable and clean. The coffee machine makes great coffee. Overall, a very nice experience. More

Friendly staff. Clean service reception area. Free wifi. Bottled water is always available. Snacks always available. Car is always washed when returned to me. There is always someone available to talk to ab Bottled water is always available. Snacks always available. Car is always washed when returned to me. There is always someone available to talk to about the status of your vehicle. More

Stan, Jorge and Carlos are all amazing. I was in and out in 40 min & i couldn’t be anymore thankful! Thank you again for everything y’all did for me, it didn’t go unnoticed! in 40 min & i couldn’t be anymore thankful! Thank you again for everything y’all did for me, it didn’t go unnoticed! More

Jonathan Benitez ( hopefully, I’m not wrong about his full name) who wasted no time to find out why I had brought in my Kia K900. Before I knew it, I was on my way. He took my car to assessed the damage full name) who wasted no time to find out why I had brought in my Kia K900. Before I knew it, I was on my way. He took my car to assessed the damage to the mirror on the passenger side, shared the cost, asked if I wanted to order the mirror (I consented), told me it would take a couple of days, and he would call me when to bring it in. Once again, great service at Regal Kia. More

They remembered my mother and myself from two months ago. When we bought her new Kia. They were really good at taking care of me and my car questions. When we bought her new Kia. They were really good at taking care of me and my car questions. More

The main problem was not resolve yet. Waiting for a requested piece. The recall problem was resolved. Phone call was expected as soon as piece will arrived requested piece. The recall problem was resolved. Phone call was expected as soon as piece will arrived More