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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,176 Reviews

3,176 Reviews of Regal Kia Lakeland - Service Center

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October 20, 2020

Service guys are always great and customer service is great. Jorge and the whole service department go above and beyond always to make our experience good. More

by Mimi43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2020

Too expensive, but well done job. My car is brand new, 2020 forte and there was no need to replace a filter without my consent to make more money. More

by nessatownsend
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2020

Great place to do business. Everyone was professional. Jorge kept me informed and was great to work with. Things progresses as expected and I am satisfied. More

by FAUXTHEFUNOFIT
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Regal Kia Lakeland responded

Thank you!

October 16, 2020

Your service advisor do not know what they are doing neither your mechanic service is the worst I have ever experienced in my life .they do not have costumes service stills not what so ever More

by SLORENZO1107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Niko Gelpi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
Oct 19, 2020 -

Regal Kia Lakeland responded

Could you please provide your 1st and last name or telephone number so we can access your service records? Or you can Contact Alaina Southern, Customer Service Manager at 863-333-4633

October 15, 2020

Friendly, very knowledgeable on the cars. Ready to answer any question. Very fast on receiving your car and pretty fast on the service to be done. More

by soniabetancourt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
October 15, 2020

I had a problem with the SUV that I purchased and I went to discuss it along with Mr. Santos and Jenifer My sales associate there everything was handled very professionally courteously and they bent over ba More

by Rocky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Dennis, Stan May, Mario Medina, Jonathan Santos
Oct 19, 2020 -

Regal Kia Lakeland responded

Thank you Rocky!

October 14, 2020

it was quick and everyone was very nice. I do enjoy the cupons which s why I bring it to yall instead of Brandon where I bought it, I let them deal with the issues!! lol More

by KMR1726
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pablo Moreira, David Maldanado
October 14, 2020

Very pleased with this dealership. There is a more relaxed atmosphere here than in the Orlando area, and the Service Staff are very friendly and they wash your vehicle when down with service work. More

by AUTOCRIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
October 14, 2020

Jonathan very responsive, frequent check ins. Service went as planned and timeframe was as Mario indicated. All wore masks and followed cdc guidelines. Was a great experience. More

by jsyrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Medina, Kelsey Johnson
October 14, 2020

The staff are always friendly and courteous. Brought my car in for an oil change and it was done in a timely manner. I am always satisfied with their performance. More

by JCANTY29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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